Mattering IS the Agenda Keynote

IsMattering

The Agenda

@angelamaiers#GISDNEO

YOUMATTERMATTERYOU

View Video:

https://www.youtube.com/watch?v=XSpn5IoZARE

WHY?WHY?WHY?WHY?

2. Value1. Notice

3. Essential

YOUMATTERMATTERYOU

Apathetic

DisgruntledWeary

BoredDisengaged

ComplacentDepressed

dispair

88%

Gallup 2015

February 2016

Mattering Gap

HEART SHARE

“ I have at least one teacher who makes me excited

about the future.”“ At this school I have the opportunity to do

what I do best every day.”“ My teachers make me feel schoolwork is important.”

Hope

Wellbeing

Engagement

3.72

2.04

“mattering quotient”4th

12th

Secure the

HEARTor you don’t have

a shot at theirBRAINS

ORBUSINESS

OURMission

Brittni DarrasColorado Springs ,Colorado

How could somebody say such nice things about me?

I did not think that anyone would miss me

if I was gone. ”

“

-16 year old High School Student-

Brittni DarrasColorado Springs ,Colorado

Do This!Let’s

IT STARTSWITH US!

I matter.

Worthinessis a dailypractice

View Video

https://www.youtube.com/watch?v=qR3rK0kZFkg

Conclusions

I would run to school if….

What makesyou runto work?

What employees want

Common Sense

Commonplace=

Practice of Mattering

2 5 2

HEART-SHARE

World-class service is not simply a matterof friendly customer service or

staff with good manners.

Everything that a customer sees,hears, or touches impacts the experience—

Everything Speaks; Everything Matters.

It’s an all encompassing approach and

business decision

MATTERIS A

CHOICE

Practice of Mattering

2 5 2

TWO 2

Look at me? Notice me? See me?

SAY MY NAME

FIVE 5

THELANGUAGE

OF MATTERING

TheLanguage

of Mattering

I really appreciated when you...

The advice you shared....

You made me feel so...Thank you so much for...

I highly valued...

Your smiles and your...

It made my day when....

It was a blessing to have met you...

I was impressed by your...

I truly valued...

I felt ____, until you...

What I like about you is your....

I really admire your...

I loved when you...

I am so thankful that...You have an amazing way of...

When you....You’re was exactly what I needed...

I’ve been so impressed by your

Thank you for...

You are a blessing...

LastingGive

Compliments

TWO 2

W.O.W.(Worthy of the World)

Be Somebody’s Somebody

Practice of Mattering

2 5 2

YOUMATTERMATTERYOU

TO ME!YOU MATTER

@angelamaiers #CHOOSE2MATTER