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BERENIKA WEBSTER, PHDULS STRATEGIC ASSESSMENT UNIT
HTTP: / /WWW.LIBRARY.PITT.EDU/ASSESSMENTPITT ISCHOOL LECTURE
8 DECEMBER 2015
Library Assessment at ULS
Pitt’s Statement of Aspiration and Strategic Priorities
ULS strategic plan 14-17 reflects ambitions of the University…
Strategic Assessment Unit’s Mission is
… to coordinate data collection and analysis to support both strategic and operational priorities of the ULS and help ULS demonstrate value of its services to all its stakeholders.
Since September 2013…
Coordinator of Strategic Assessment hiredEstablishment of Strategic Assessment UnitDeveloped Unit plan for 2014-2016, approved
by Senior Staff and incorporated into FY15 and FY16 Strategic Actions
Acting UL
Coordinator of Strategic
Assessment
Assessment Librarian (currently
vacant)Data Analyst
Who do we serve?
Objective 1: Robust reporting
Objective 2: Provide robust information for evidence-based decision making
9Benchmarking
Spotting trends
Spotting trends
http://www.library.pitt.edu/other/files/pdf/assessment/MyDayAtHillmanSurveyResults.pdf
Spotting opportunities
Spotting opportunities
Spotting problems
Objective 3: demonstrate impact of ULS services
Traditional library metrics
Number of volumes
Number of serials sub
Reference requests
Gate counts
Circulation stats
Anything else that moves and is easy to count
New library metrics
Impact on student recruitment and retention
Impact on student learning outcomes
Contribution to research excellence
Impact on community
Return on investment
Recruitment and retention
Library space is one of 3 top factors in students’ choice of college
Student retention rates are linked to state funding of universities
Student learning outcomes: HEDS survey
SSoE undergrad project: positive correlation between frequency of use of library materials and GPA
Contribution to research process
https://innoscholcomm.silk.co/
Contribution to research process
New services (needs analysis) Data management Digital humanities Bibliometrics
Collections assessment Neurology collection
Planned liaison programme assessmentCase studies and testimonials
Objective 3: Improve Processes
http://www.library.pitt.edu/Assessment
New tools
New tools
Jack of all trades…
Researcher Select appropriate data collection mechanism
(satisfaction survey is not always appropriate) Design data collection Analyse data Communicate and interpret findings Make recommendations
Communicator Embedded into life of library Relationships with central administration (institutional
research, research office, registrar, etc.) Solid understanding of institutional mission and
ambitions
Community
ARL Assessment Group with its listservACRL assessment group ARL Assessment leadership workshopAnnual conference (ARL and Northumbria)Performance Measurements and Metrics
Association for Institutional Research (AIR) website and annual forum
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