Leganto at Imperial College London: Improving the reading list user experience and engaging faculty

LibraryServices

Leganto at Imperial College LondonImproving the reading list experience and engaging faculty

Andrew Preater Head of Library Information SystemsGavin Phillips Manager for Acquisitions and Metadata@preater

@gavinjphillips

These slides

bitly.com/icl-leganto

‘Esperanto rules!’ by Flickr user wackystuff, license CC BY-NC 2.0

Leganto by Ex Libris

Our context

35%

55%

10%

Budget spend (%)

StaffResourcesMisc.

8%

91%

1%

Resources spend (%)

PrintElectronicInterlending

Context: budget

Sources: SCONUL statistics 2014-15 and Library Services internal reporting

1. Where we were2. What we did and why3. What next?

1. Where we were

Where we were…

Where we were…

Lacking documentation

Where we were…

Lacking documentationCumulative alterations to process

Where we were…

Lacking documentationCumulative alterations to processOne-off changes for individual departments

2. What we did and why

Improving reading list workflow: ‘Lean’ at Imperial

Imperial College Operational Excellence: www.imperial.ac.uk/operationalexcellence

Rapid Improvement Event

Dedicated time and space to think through

Continuous improvement focus

Rapid Improvement Event

Dedicated time and space to think throughRIE outputs = Leganto project inputs

Old workflow

Faculty Admin

Library Copyright

Team

Request book

chapter scan

Initial copyright

check

Ask admin to

scan

Scan book chapter

Request CLA cover

sheet

Check copyright

Authorise book scan

Maintain CLA

tracking

Receive cover sheet

Send cover &

scan

Learning Technologist

Upload chapter & link to VLE

Check book in

collection

Email scan &

template

Check book in

collection

Email VLE link

Add link to

databaseLibrarian

“Pain points” in our old workflow

Faculty Admin

Library Copyright

Team

Request book

chapter scan

Initial copyright

check

Ask admin to

scan

Scan book chapter

Request CLA cover

sheet

Check copyright

Authorise book scan

Maintain CLA

tracking

Receive cover sheet

Send cover &

scan

Learning Technologist

Check book in

collection

Email scan &

template

Check book in

collection

Librarian

Friction around roles

Delays Potential to reject request (no alternative)

Duplication

Limited clear upfront advice

Rush purchases

No scanned chapter holdings in

library

Multiple cover sheet handoffs

Upload chapter & link to VLE

Email VLE link

Add link to

database

Delays

24 hr. delay

Technical issue

Strategy and tactics

Strategy and tactics

Start with a few departments / faculties

62%

3%

34%

Staff FTE

67%

9%

23%

Student FTE

Engineering, Natural Sciences, & Misc. Business School

Faculty of Medicine

Strategy and tactics

Start with a few departments / facultiesSmarter list requesting

Smarter list requesting

10th August

21st August

4th September

2nd Octo

ber

2nd November

7th December

5th January

1st Fe

bruary

1st March

4th April

3rd May

1st June

End of year

0

200

400

600

800

1000

1200

2014-15 2015-16

Cum

ulat

ive

tota

l lis

ts re

ceiv

ed

Strategy and tactics

Start with a few departments / facultiesSmarter list requestingAlign with academics’ pedagogical concerns

Strategy and tactics

Improving copyright workflow

Copyright

A responsive and proactive service

“Pain points” in our old workflow

Faculty Admin

Library Copyright

Team

Request book

chapter scan

Initial copyright

check

Ask admin to

scan

Scan book chapter

Request CLA cover

sheet

Check copyright

Authorise book scan

Maintain CLA

tracking

Receive cover sheet

Send cover &

scan

Learning Technologist

Check book in

collection

Email scan &

template

Check book in

collection

Librarian

Friction around roles

Delays Potential to reject request (no alternative)

Duplication

Limited clear upfront advice

Rush purchases

No scanned chapter holdings in

library

Multiple cover sheet handoffs

Upload chapter & link to VLE

Email VLE link

Add link to

database

Delays

24 hr. delay

Technical issue

New workflow

Copyright

Librarian

Check permission

in CLA Licence

Request BL scan or make

a scanUpload to CLA

DCS Generate

link

Look for alternative solution or clear non-CLA licensed item

Add link to LegantoReading

List Team

Create reading list

No

Yes

Faculty Admin

Copyright

A responsive and proactive serviceImproved compliance

Copyright

A responsive and proactive serviceImproved complianceBetter quality, accessible scans

Examples of poorer scans

Improved, accessible scans

3. What we’re doing next

What’s next?

Roll out to Engineering & Natural Sciences

62%

3%

34%

Staff FTE

67%

9%

23%

Student FTE

Engineering, Natural Sciences, & Misc. Business School

Faculty of Medicine

What’s next?

Roll out to Engineering & Natural Sciences

CLA Digital Content Store integration

What’s next?

Roll out to Engineering & Natural Sciences

CLA Digital Content Store integration

E-textbooks

Removing workarounds & smoothing access…

Removing workarounds & smoothing access…

What’s next?

Roll out to Engineering & Natural Sciences

CLA Digital Content Store integration

E-textbooks

Focus on continuous improvement

Focus on continuous improvement

Reflect and review

Your questions and comments

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Five

@preater@gavinjphillips