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Experian's Simon Martin presented at Epic's LearningNow event in partnership with Towards Maturity on 28th November 2013. Simon explained how Epic helped Experian create a solution for their cross-selling training, and how this worked so well as performance support.
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@epictalk @towardsmaturityto follow the event on Twitter, use the hashtag #LNperformance
Using learning portals to drive performance
Simon Martin
Managing Director, Cross-Channel Marketing
Experian
A global leader
@epictalk @towardsmaturityto follow the event on Twitter, use the hashtag #LNperformance
Our learning challenge and opportunity
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Approach
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3/12 3/19 3/26 4/02 4/09 4/16 4/23 6/23 7/23
Project Kick-off and Materials Development
Project Leads Meeting
Executive and Stakeholder Interviews
Work Session Team Meeting
Draft VP and Messaging Foundation
Review and Refinement
Approved Final Version
?
Why not commission a course?• Breadth and depth knowledge needs• Different needs by person• Avoid the feeling of being on a course• Global access to SharePoint
@epictalk @towardsmaturityto follow the event on Twitter, use the hashtag #LNperformance
@epictalk @towardsmaturityto follow the event on Twitter, use the hashtag #LNperformance
Global Network
Expertise
Platforms
Analytics
DataManagement
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The end result: Discover Experian
@epictalk @towardsmaturityto follow the event on Twitter, use the hashtag #LNperformance
The end result: Discover Experian
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Lessons learned:
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Stakeholder engagement
Scope definition and proof of concept
Ongoing engagement
plan
Lesson 1 Lesson 2 Lesson 3
Simon Martin Managing Director, Cross-Channel Marketing
Experian
Thank you
Tips for engaging stakeholders
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Discussion How can we engage managers
and stakeholders better in performance support?
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