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MY EMBARRASSING FIRST SKILLS MATRIX
Skill Experience
Situation
Task Action Result Link
Leadership
Sales Associate @Nike Store
There was a rush on Christmas Eve, my manager went home sick
People were abandoning sales and the line-ups were really long
I told everyone to move to their own stations and had the experienced cashiers take the line-ups.
$20,000 in sales
WHAT IS WRONG WITH THIS?
WHAT IS WRONG WITH THIS?
Action didn’t go into enough detail (50%-60% of the story)
Action doesn’t reflect the Skill Significance of the Result Missing Link More Details Needed
SECOND DRAFTSkill Experience Situatio
nTask Action Resul
tLink
Sales Associate @Nike Store
Christmas Eve Rush, manager went home sick, usually our largest sales day of the year, but new SportsCheck had opened in the mall down the street and we feared losing customers
Our line up were getting long and customers began abandoning their intended purchases in the line up. We usually have a one sales rep to one customer policy, but even after calling in extra staff, we couldn’t meet demand
I proposed that we move to a “zone defense” strategy and placed different people in their areas of expertise. Because I had built strong relationships with my team and had gotten to know their strengths, I was able to delegate tasks efficiently. Two people who were great cashiers took cash full time, I ran women’s shoes, another rep ran men’s shoes, etc. and then directed our customers to the check out once we had made the sale.
Moved customers quickly through the store, had much shorter line up, and had a record high Christmas Eve with over $20,000 in sales (almost double the previous year)
Shows my ability to lead in times of stress and not only survive, but thrive
Leaders
hip
“If you don’t have time to do it right, when will you have time to do it over?”
-- John Wooden
HEAD COACH AT UCLA10 NATIONAL CHAMPIONSHIPS IN 12 YEARS
“Hold others to the best version of themselves.”
-- David Huynh Manifesto
JDC WEST CAPTAIN, MENTOR, FRIEND,BROTHER, AND SUPER HERO
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