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Changing people’s lives
Pre Meeting
Setup the day
Know the next event and
upcoming promotions
Energy and packaging
your story
Choose HOM speakers
Changing people’s lives
How to package your story
Before Herbalife I was overweight, tired and stressed out.
I got onto the products and in my first week lost 2kgs, had lots more energy and as a bonus to date I have lost 10kgs and I feel fantastic.
Hi my name is____ ,from____my background is
I started the business very part time and in my first month made R2000 and now 6 months later, last month I made R6000 profit which is as much as my full time income in my job.Thanks Herbalife.
Changing people’s lives
WELCOME to Herbalife Opportunity Meeting
Changing people’s lives
Founder of Herbalife
Mother died tragically at age 36
He was only 18 years old
He vowed to dedicate his life to help people manage their weight safely
Mark started Herbalife in 1980 at age 22
MARK HUGHES
Changing people’s lives
HERBALIFE Today
30 years in business & nutritional experience
Operations in 73 countries
Millions satisfied customers worldwide
$3.8 billion retail sales in 2008
Listed on the NYSE
Changing people’s lives
HERBALIFE TodayMember of the Direct Selling Association(DSA)
Sports sponsorship and brand visibility
Official nutritional sponsors of
Inter Milan & LA Galaxy soccer teams
Changing people’s lives
17 years with the Disney Corporation; 4 years as President
Market Watch Readers choice CEO of the year, 2005
Accomplished tri-athlete
CEO – Michael O. Johnson
Changing people’s lives
Nutrition Advisory Board70 Doctors, Scientists & Nutritional experts on Herbalife’s Nutrition Advisory Board
Dr. Luigi Gratton (M.P.H)
Vice President, Medical Affairs and Nutrition Education
Professor David Heber (M.D., Ph.D)
Chairman of Scientific and Nutrition Advisory Boards,
Director, Center for Human Nutrition, UCLA
Dr. Louis Ignarro (Ph.D)
1998 Nobel Laureate in Medicine for his research in Nitric Oxide
Changing people’s lives
Past and Predicted Growth
1980 1994 2004 2005 2006 2007 2008
23,000
MONTH1
1.0B
2.2B2.5B
3.0B
3.5B3.8B
2M
US $
$5 Billion20
10
Predicted Growth
Changing people’s lives
Herbalifedelivers results
It’s all about the Products…
Changing people’s lives
1. Industry-leading compensation plan
• 73% goes back to the distributors
2. Healthy, science-based consumable products
• Only available throughIndependent Herbalife Distributors
• Approved in 72 countries
Because we are committed to empoweringyou to live a healthier, financially better life…
Why HERBALIFE?
Changing people’s lives
3. World-class company with visionary leadership
• 29 years and expanding to more countries
• 1.9 million distributors and growing
4. Step-by-step training programmes
• Support systems
• Business tools
Why HERBALIFE?
Changing people’s lives
How to register
Purchase an International Business Pack (IBP)
Changing people’s lives
1. Retail Profit: 25% - 50%
DistributorSales: R1000Profit: R250 25%
42%
35%
Success BuilderSales: R1000Profit: R420
50%
SupervisorSales: R1000Profit: R500
2. Wholesale: 8% - 25%
Distributor0%
25% 25%
Supervisor8% - 25%
3. Sales Premium: 5%
Infinitely
Wide
5%3 Levels Deep
50%
50%
50%
Qualified Producer
7% - 17%
Marketing Plan
Changing people’s lives
Herbalife delivers resultsProven success stories with over 1.9 millionIndependent Distributors in 72 countries …
We share ours with you…
Changing people’s lives
Your Next Steps…
1. Contact the person who invited you
2. Purchase the International Business Pack (IBP)
3. Attend the next Success Training Seminar (STS)– Product Training
– Effective Retailing & Customer care
– Marketing Plan
– Recruiting and Building a Business
Changing people’s lives
If I can do it…
“Your success is
only limited by your
own imagination and
your hard work.”
…MARK HUGHES…
Changing people’s lives
PART 1 Training
Changing people’s lives
“I don’t know about that, all I know is …..……”
People make decisions based on:
– 90% Opinion
– 10% Facts
How to respond to opinions:
In the Market Place
Changing people’s lives
HERBALIFE FactsMark Hughes story
29 years in business & nutritional experience
Operations in 72 countries
Changing people’s lives
$3.8 billion retail sales in 2008
CEO – Michael ‘O Johnson
17 years with the Disney Corporation; 4 years as President
Market Watch Readers choice CEO of 2005
Accomplished tri-athlete
HERBALIFE Facts
1980 1994 2004 2005 2006 2007 2008
23,000
1.0B
2.2B2.5B
3.0B3.5B
3.8B
2M
US $
Changing people’s lives
HERBALIFE Facts70 Doctors, Scientists & Nutritional experts on Herbalife’s Nutrition Advisory Board
Dr. Luigi Gratton (M.P.H)
Vice President, Medical Affairs and Nutrition Education
Professor David Heber (M.D., Ph.D)
Chairman of Scientific and Nutrition Advisory Boards,
Director, Center for Human Nutrition, UCLA
Dr. Louis Ignarro (Ph.D)
1998 Nobel Laureate in Medicine for his research in Nitric Oxide
Changing people’s lives
HERBALIFE FactsListed on the NYSE
Member of the Direct Selling Association(DSA)
Sports sponsorship and brand visibility
Official Nutritional sponsors of Inter Milan & LA Galaxy soccer teams
Changing people’s lives
HERBALIFE FactsMillions satisfied customers worldwide
Testimonials – yours & others…
Chantelle – gained weight, pregnancy, healthy baby
Sports resultsNorval –
cyclist, squash
Lené -Lost weight, Skin improved
Gideon -Lost weight
Happy lost 40kg
Changing people’s lives
Herbalife products are governed and authorized by the MCC of each country
Mega-Dosage
If there is too much of any one ingredient, our products would notbe approved by the MCC (Medical Control Council) of 72 countries;
RDA (Recommended Daily Allowance) ensures you consume the correct balance of each ingredient
Labeling Laws
If there is any reason why you may not use the Herbalife products,it would have to say so on the label, by law.
No warnings, only notices - where applicable
General laws about food
Changing people’s lives
Your Body
100 Trillions different cells
114 Nutrients - in Balance every day
NEED
What happens if your body don’t get what it needs…
Changing people’s lives
World Health Organization report 2005 More than 1.6 billion adults are overweight, 400 million obese
By 2015 approximately 2.3 billion adults will be overweight,700 million obese
Obese adults in population %
30 – 40%
20 – 30%
10 – 20%
5 – 10%
0 – 5%
No data
WHO map 2005
Changing people’s lives
Cardiovascular disease (mainly heart disease and stroke)is the world’s number one cause of death
Diabetes has rapidly become a globalepidemic
Muscular & skeletal disorders – especially Osteoarthritis
Certain Cancers (colon, endometrial, breast and prostate)
World Health Organization report 2005
The fundamental cause of obesity and overweight is an energy IMBALANCE between calories consumed and calories expended
Changing people’s lives
Lifestyle Diseases (Sickness Industry)
Fatigue (no 1 complaint)
Mood swings
Headaches (Migraines)
Digestive problems
Restless sleeping
Loss of concentration
Depression
Alzheimer’s disease
Etc.
70 % of doctor’s visits are diet and nutrition related:
Changing people’s lives
What causes Imbalance?OUR FOOD TODAY:
Greater availability of foods and snacksthat are high in fat and sugar
Promotional pressure to consume more
Larger food portions - more calories, less nutrition value
Food selection - eating a too limitedrange of different food groups
Lack of time and willingness to preparea balanced meal
Changing people’s lives
Poor lifestyle habits:
Overwork
Stress
Smoking, Alcohol, Caffeine
Inactivity:
Lack of time and willingness to engagein any type of exercise
Children eat more and are less active
What causes Imbalance?
Changing people’s lives
OTHER FACTORS THAT DEPLETE NUTRIENTS:
Microwave – and over cooking
Artificial Ripening, Cold Food storage
Hormones & Antibiotics
Crop nutrient losses
Pesticides sprayed on crops
Pollution
What causes Imbalance?
This is why we have ? in our food today…
? ?
Changing people’s lives
What is Balanced Nutrition?
• Sugar• Salt• Alcohol• Tobacco• Fats• Chemicals
• Pesticides• Artificial ripening• Artificial Colors• Preservatives• Pollution• Hormones
• Protein• Vegetable
Protein• Vitamins• Minerals• Micronutrients
• Fibre• Water• Amino Acids• Complex Carbs• Botanical
Factors
Changing people’s lives
Dr. Steve Henig(Ph.D)
Prof David Heber(M.D., Ph.D)
Luigi Gratton(M.P.H)
Dr. Lou Ignarro(Ph.D)
Herbalife Product and Science Center
UCLA
HERBALIFE SCIENCE
Changing people’s lives
Core Nutrition
Herbalife’s foundation of balanced nutrition is basedon Formula 1, Formula 2, Fibre & Herb
Targeted Nutrition
Products designed tozoom in on your specific health support needs
Herbalife Intelligent NutritionWELLNESS INDUSTRY
Changing people’s lives
The Core of Balanced Nutrition
+ + = BalancedNutritionEveryday
Formula 1
Healthy Meal
Formula 2
Essential Vitamins and
Minerals
Fibre & Herb
Optimises Digestive
Health
Changing people’s lives
Core Nutrition Products Formula 1 Nutritional Shake Mix
Rich in key Vitamins and Minerals
Healthy Soy Protein – maintain healthy cholesterol levels
Delicious meal replacement
The SHAKE is simply “food”
Low in CaloriesHigh in Nutrition
Herbalife meal
Low in Nutrition High in Calories and fat
Average meal
Changing people’s lives
Fibre & Herb
Formula 2 Multivitamin Complex
Cleanses the small intestine
Aids in better absorption of nutrition
Assists with the elimination of waste and toxins
Provides over 20 Vitamins & Minerals
Antioxidant Vitamins C & E – help protect body cells
Zinc to help support a healthy immune system
B-Vitamins to help support energy metabolism
Core Nutrition Products
Weight Management
Maximise Your Nutrition * Maximise Your Potential
Weight Management
Maximise Your Nutrition * Maximise Your Potential
These products provide a healthy, satisfying alternativefor modern, fast-food lifestyles.
Together with the Core Products can help you toLose weight, Gain weight or simply Maintain a healthy weight…
Thermo Complete
Vitality & energy boost
Control cravings, hunger pangs & appetite
Thermojetics Herbal Concentrate
Energy booster
Naturally boost your metabolismand burns unwanted calories
Weight Management
Maximise Your Nutrition * Maximise Your Potential
Herbal Aloe Concentrate
Soothes the digestive system
Assists the natural self cleansing action of the body
Gentle, soothing and calming qualities
Cell Activator
Provides energy at cellular level
Optimises absorption of nutrients
Weight Management
Maximise Your Nutrition * Maximise Your Potential
Lipo Bond
Herbal Complex
Curbs your desire to snack
Maintains the body's process of eliminating dietary fats
Known as “Cheaters Delight”
Reduces the appearance of dimpled skin
Acts as a natural diuretic by eliminating excess water
Known as the “Centimeter Eater”
Weight Management
Maximise Your Nutrition * Maximise Your Potential
Formula 3 Personalised Protein Powder
Increase protein intake without extra fat or calories
Helps you feel fuller for longer
Build lean body mass
Add to F1 Shake,sauces, soups, gravies
Healthy, guilt free snacking
10g of protein per bar
Delicious tasting bars wrapped in Belgian Chocolate
Vanilla Almond,
Chocolate Peanut,
Citrus Lemon
Healthy Protein Bar
Weight Management
Maximise Your Nutrition * Maximise Your Potential
Programme TabletsShake + Protein
HealthyMeal
To LoseWeight
3 x pd 2 x pd 1 x pd
To Maintain Weight
3 x pd 1 or 2 x pd 1 or 2 x pd
To GainWeight
3 x pd 3 x pd 3 x pd
Remember to drink lots of WATER! (6-8 glasses per day)
Energy, Sports & Fitness
Maximise Your Nutrition * Maximise Your Potential
Energy, Sports & Fitness
Maximise Your Nutrition * Maximise Your Potential
Our world-class products are making a difference toworld-class sports professionals…
FUEL
RE-FUEL
REPAIR
RECOVERY
ENHANCERS
2008Olympic
GoldCanoe
medalist
Energy, Sports & Fitness
Maximise Your Nutrition * Maximise Your Potential
H3O Pro Isotonic Drink
Liftoff
Works on the concept of HEAT
H – HydrationE – Energy & StaminaA – Absorption & Anti Oxidant protectionT – Taste
Low calorie effervescent drinkProvides energy anytime, anywhereProvides 100% RDA of B & C - Vitamins
Energy, Sports & Fitness
Maximise Your Nutrition * Maximise Your Potential
Niteworks
Promotes Nitric Oxide which controls blood circulation ensuring our arteries are nourished
Assists in promoting blood vessel tone and circulation
NRG Guarana Beverage
Enhance performance & provides an invigorating lift
Improve concentration & mental alertness
Energy, Sports & Fitness
Maximise Your Nutrition * Maximise Your Potential
RoseOx
Powerful herbal antioxidant capable of disabling free radicals
Complimentary products to help attain peak performance:
Thermojetics Cell Activator Protein Powder Protein BarsHerbalifeline
Joint Support
Enhances flexibility
Promotes healthy joints and muscles
Targeted Nutrition
Maximise Your Nutrition * Maximise Your Potential
Healthy Heart
Maximise Your Nutrition * Maximise Your Potential
Herbalifeline
Provides Omega-3 EFT's (Essential Fatty Acids)
Maintains healthy cholesterol
Healthy heart and brain
Niteworks
Exclusively endorsed by Dr Ignarro -1998 Nobel Laureate in Medicine
Ensure our arteries are nourished
Whether you’re in your 20s, 40s or 60s, you need to takecare of your cardiovascular health.
HEALTHY HEART products help put the power of heart health in your hands, with…
Digestive Health
Maximise Your Nutrition * Maximise Your Potential
Lipo BondHerbal Aloe
Problems like heartburn, indigestion and constipationare annoying, don’t you agree?
DIGESTIVE HEALTH products support healthy digestion and elimination of wastes helping to ensure your internal system runs smoothly every day, with…
Healthy Ageing
Maximise Your Nutrition * Maximise Your Potential
RoseOx Joint Support
NiteworksHerbalifelineHerbal Aloe
Growing older is inevitable - but feeling old isn't!
HEALTHY AGEING products can help keep you lookingand feeling great no matter what your age!
Both are 80 years old…
Immune Health
Maximise Your Nutrition * Maximise Your Potential
RoseOx
Too much stress, a poor diet or too little sleep canundermine immunity, leaving you susceptible to coldsand infection.
IMMUNE HEALTH products help keep your defenses strong all year round, with…
Men and Women Health
Maximise Your Nutrition * Maximise Your Potential
Herbal AloeRoseOx Joint Support Herbalifeline Cell Activator
Tang Kuei
Assists in balancing body’s systems
Calming & acts as a muscle relaxant
HerbalComplex
The demands of work and family and the stress of modernlife can compromise your health.
MEN AND WOMEN HEALTH products include herbs and nutrients to enjoy health at every age…
Changing people’s lives
Guidelines for ChildrenKids under 12yrs
Infants 1 teaspoon of ShakeOlder kids - half of adult serving of Shake
Add some Aloe to water
Kids 12yrs & upAdult servings
Outer Nutrition Personal Care
Maximise Your Nutrition * Maximise Your Potential
Outer Nutrition Personal Care
Maximise Your Nutrition * Maximise Your Potential
NouriFusion®Unique multivitamin formula –
Vitamins A, C & E (ACE for your face) to nourish your skin
Cleanser Toner MoisturiserNormal to Dry / Normal to Oily
Moisture Mask
Night Cream
Eye Cream Eye Gel
Clarifying Mask
Exfoliating Scrub
Outer Nutrition Personal Care
Maximise Your Nutrition * Maximise Your Potential
Radiant C®
Healthy, glowing skin
Refreshing skin care infused with vitamins and SPF15
Skin Gel Booster
Daily Facial Scrub
Cleanser
Face Quencher
Body Lotion SPF15
Outer Nutrition Personal Care
Maximise Your Nutrition * Maximise Your Potential
Skin Activator®
Anti-Ageing, rejuvenation skin renewal formula for younger looking skin
Décolletage Cream
Day Lotion(SPF15)
Lip Refiner(SPF15)
Eye Cream
NighttimeReplenishing Cream
Outer Nutrition Personal Care
Maximise Your Nutrition * Maximise Your Potential
Body Buffing & Contouring Cream
Exfoliates, softens and smoothes skin for improved texture and tone
Outer Nutrition Personal Care
Maximise Your Nutrition * Maximise Your Potential
Herbal Aloe®
Enjoy the soothing benefits of Aloe Verafor body, hair & skin
Outer Nutrition Personal Care
Maximise Your Nutrition * Maximise Your Potential
Fragrances for Him & Her
Heart Soul Woman Man
Changing people’s lives
6 Tips to support a healthy, active lifestyle
Cut backor avoid
WATERBalanced Healthy
food choices
+Nutrition
Changing people’s lives
Remember you have the Facts, the rest have an opinion
Mark Hughes story
29 years in business
72 countries
70 Doctors, Scientists & Nutritional experts
Cutting edge nutritional products & supplements
It’s all about the stories - yours & others…
Changing people’s lives
1. Contact the person who invited you
2. Purchase an International Business Pack (IBP)
3. Attend the next Success Training Seminar (STS)– Product Training– Effective Retailing & Customer care– Marketing Plan– Recruiting and Building a Business
Your Next Steps…
Changing people’s lives
If I can do it…
“Your success is
only limited by your
own imagination and
your hard work.”
…MARK HUGHES…
Changing people’s lives
Effective Retailing
Changing people’s lives
Why do we need to Retail?1. Consumption
Using the products is the key to your success
2. Confidence
3. Consistency
4. Volume PointsProducts into the marketplace produces volume points
5. CashflowImmediate cashflow in your pocket
Changing people’s lives
Cashflow
CORE PRODUCTS & 1 x ENHANCERVolume Points
Sale Amount
Cost @ 50%
Profit
Nutritional Shake Mix F1- Vanilla 24 314 178 136
Fibre & Herbs 9 131 74 57
F2 Multivitamin Complex 10 146 83 63
Thermojetics Herbal Beverage - 50g 20 213 121 92
TOTAL 63 804 456 348
x 20 Customers 1260 16 080 9 120 6 960
x 50 Customers 3150 40 200 22 800 17 400
x 100 Customers 6300 80 400 45 600 34 800
Changing people’s lives
Retail Success
1. Use the productsWhen you begin using the products, the results youachieve make you a “product of the products”
Visible results makes it easier to share your story
Changing people’s lives
Retail Success
2. Package Your StoryShare your success story and inspireothers to change their lives…
Hi my name is………. From…… My background is……
Before Herbalife I was overweight, tired and stressed.
I started the products and in my first week lost 2kgs, had lots more energy and as a bonus to date I have lost 10kgs.
I feel fantastic!
Changing people’s lives
Retail Success
3. Wear the ‘Button’Create interest in the market place
4. Talk to PeoplePresent the Herbalife products
Changing people’s lives
7 Strategies for Retail1. Retail Set up & Tool Kit
2. Generate Leads
3. Retail Menu (Daily Method of Operation)
4. The Presentation & The Sale
5. Follow Up & Customer Education
6. 90 Day Plan of Action
7. Tracking & Gauges
Changing people’s lives
1. Retail Set Up & Tool Kit1. Collect Testimonials: Yours & Others
HOM’s, PYP, Literature, Websites
2. Presentation Folder
3. PYP DVD- 58 Testimonials- Product Training
4. Weight-loss Retail Booklet
5. Product Brochure
6. Retail Script
7. Products (stock on hand)
Changing people’s lives
1. Mark Hughes story
2. Herbalife management & doctors
3. Product Testimonials
4. Pictures of the products
5. Marketing Plan diagram
6. Business Testimonials
7. Training methods – STS / Supervisor Schools
8. IBP Picture
Presentation Folder Flow
Changing people’s lives
2. Lead Generation‘Warm Market’ - List your COI: Who do you know..?
- Family
- Friends
- Colleagues
- Neighbour
- Hairdresser
- School Teachers
- Gym contacts
- Estate Agent…etc
Don’t Prejudge!
Talk to them first…before someone
else does!
WeightSkin
VitalityHealthSports
Etc.
Changing people’s lives
1. Public awareness:- Clothing, Button, Shaker, Water Bottle,- Carry business cards, before/after photos- Keep product samples handy
2. Car Adverts
3. Newspaper Adverts
4. Faxes
5. Hot pockets
6. Flyers
7. The Internet – Google ads
2. Lead Generation‘Cold Market’ - People you don’t know…
Changing people’s lives
Understanding Numbers10-2 Speak to 10, 2 sales
10-15 Leads daily = 250-300 leads pm
5 x Presentations daily = 100x Presentations pm
20-25 New Customers pm
240 Customers per annum
If you speak to 10 and 2 buy you make R700 (R350x2)
You make R70 for every person you speak to
Yes & No mean the same thing
Only 20% of people you speak to, will buy
You need the 8 No’s to get 2 x Yes’s
Understand this concept, you succeed
Changing people’s lives
3. Retail Menu (DMO)1. Shake / Office Parties
2. Wellness / Weight-Loss PresentationsOne-on-One / Telephone / Email
3. Healthy Breakfasts
4. Weight-Loss Challenge
5. Outer Nutrition (facials)
6. Nutrition Clubs
Changing people’s lives
5 x Presentations per day
Presentation Flow:
4. Making Retail Sales
1. Retail Questions
2. Key Features of Herbalife Nutrition Program
3. Programs & Cost
4. Close the Sale
5. Explain Delivery
6. After the Presentation
7. Handling Objections
Changing people’s lives
4. Making Retail Sales
Weight-Loss
1. Are you seriously interested in losing weight?
2. How much would you like to lose? ….. No Problem [Share min 2x testimonials relating to prospect]
3. What have you tried before?
4. Why didn’t it work?
5. Why do you want to lose the weight NOW?
Continue with normal presentation…
1. Retail Questions
Changing people’s lives
4. Making Retail Sales
1. Balanced Nutrition
2. Low in Calories
3. Healthy Breakfast / Healthy Meal
4. Intelligent Nutrition
2. Key Features of Herbalife Nutrition Program
3. 3 x Programs to chose from (examples)
1. Basic – Core Nutrition: Shake, F&H, Multivitamin
2. Advanced – Core Nutrition + (your choice product)
3. Ultimate – Core Nutrition + + (your choice products)
Give cost per program and cost per meal
Share 1-2 testimonials
Changing people’s lives
4. Making Retail Sales
Which one suits your budget best?
I accept EFT’s/deposits/credit card, how would you like to pay?
I have Vanilla & Strawberry, which would you prefer?
Fantastic, that’s my favourite too!
4. Close the Sale (NB)
5. Explain Delivery
If by post, be detailed
If done personally explain how & when
Explain after sales service
Share 1-2 testimonials
Changing people’s lives
4. Making Retail Sales6. After the Presentation
Immediately send an email with:•“Thank you for your time”•Highlight their goal•That you will help them achieve their desired weight loss•Your 3 x programs and cost of each•Attach an Order Form / Invoice•Clear instructions on how to pay you•At least 2 testimonials (with pics) relating to their goal
Changing people’s lives
7. Handling Objections…
I don’t know about that, all I know is ....
–Give Herbalife facts (doctors, years, countries, sports)
–Use TestimonialsYour own (and other’s) and show pictures
4. Making Retail Sales
Changing people’s lives
5. Customer Follow Up & Education
1. Follow up on Day 1, 3, 7, 14, 21, 28Use script in Success Start Book 2
2. Newsletter Campaign–Share new Testimonials–Use topics in Today Inserts–Product Features
3. Gifts & Special promotions
4. Birthday’s
5. Referrals
Changing people’s lives
1. 90 Day Plan - 1 Day plan you do for 90 days
2. Why design a 90 day plan?
3. Momentum - Establish, Advance, Sustain
4. 3 x Primary and 2 x Secondary methods
5. Fix & Celebrate
6. 90 Day Plan Of Action
Changing people’s lives
1st 90 day plan = Establish momentum
2nd 90 day plan = Advance the established momentum
3rd 90 day plan = Sustain the advanced momentum
4th 90 day plan = See the results
6. 90 Day Plan Of ActionSuccessful business is build using
90 Days Plans back-back
Changing people’s lives
1. Daily leads goal vs daily actual
2. Weekly leads goal vs weekly actual
3. Monthly leads goal vs monthly actual
4. Presentation goal vs actual
7. Tracking & Gauges
Changing people’s lives
March Monday Tuesday Wednesday Thursday Friday Total
Goal Goal Goal Goal Goal GoalAct Act Act Act Act Act
Method 1
Method 2
Method 3
Method 4
Method 5
250 200 300 300 250 100 400 400 250 0 1,250 1,000
WEEK 1
7. Tracking & Gauges
Weekly report example
Changing people’s lives
To Succeed…1. Use the products, get your result
2. Set your goals
3. Determine your starting point(discount level)
4. Get stock on hand
5. Decide on your Retail DMO
6. Get into action!
If you make a Sale – you can make a Living.If you make an investment of Time and good Service in a
Customer - You can make a Fortune! - Jim Rohn
Changing people’s lives
Ethics & Support
Ethics, Support &
Herbalife Family Foundation
Changing people’s lives
Support Systems
Herbalife Southern Africa: (011) 554-1000 / 086 114 3722
Herbalife opportunity meetings (HOM’S) Success Training Seminars (STS)
Supervisor Schools
Herbalife Broadcast Network (HBN)
Internet and email
Corporate Trainings & Events
STS Feedback - ihdinfojoburg@gmail.com
Changing people’s lives
Ethical Guidelines
No sales in public shops or on-line auctions
Follow suggested retail prices and discount rates
No product sales to other lines
No sponsoring of other lines
No poaching of guests at meetings
Use only approved advertisements
Changing people’s lives
D.A.R.E Helps Drug Addicted and Abused Children
John Tracy Clinic
Children‘s Medical Research
Share Inc.
Orphanages in India and China
In SA:– Independent Distributors: HEAR Foundation– Cotlands– Acres of Love
Herbalife Family Foundation
Changing people’s lives
Acres of Love in SA…
Herbalife CEO Michael O. Johnson
and team visitedAcres of Love in 2006
…a Charity that provides care, love and hope for abandoned and HIV positive babies and children.
Changing people’s lives
VIDEO
Changing people’s lives
Herbalife Family Foundation
Changing people’s lives
SHAKE BREAK
Enjoy a delicious meal…
Changing people’s lives
Marketing Plan
Changing people’s lives
Herbalife ‘Volume Points’ & Price List
Herbalife ‘Volume Point’ per product = the same in all countries
Code Product Name Qty VP
Cust Price
Sliding Scale
25% 35% 42% 50%
0-499 500pts 1000pts 4000pts
0141 Nutritional Shake Mix F1- Vanilla 1 23.95 314 249 221 201 178
3114 Fibre & Herbs 1 9.00 131 104 92 84 74
3122 F2 Multivitamin Complex 1 10.00 146 115 102 93 83
R≈
HerbalifeUniversal currency =
‘Volume Point’
¥
Changing people’s lives
Distributor 25% discount: 0 - 499 pts Register as a distributor - Purchases an
International Business Pack (IBP) from Sponsor
Purchases product at 25% discount
25% retail profit when selling products to the customer
Volume purchased by a Distributor from Herbalife is referred to as Personally Purchased Volume (PPV)
PPV can be tracked for Distributors and their upline Supervisors on MyHerbalife.com, HerbalifeCentral.com and/or Bizworks
Understanding the Sliding Scale
25%
50%
42%
35%
Changing people’s lives
Senior Consultants can achieve a 35% retail profit in 2 ways:
1. Accumulate 500 Volume Points in 1 month, then your next order is at 35% discount,
Example: 5 x 100 pts orders in 1 month or 2 x 250 pts orders in 1 month
2. Purchase a 500 Volume Point order at 35% discount
Once you have qualified to become a Senior Consultant, all orders will be placed at 35% discount until you become eligible for a higher discount
Understanding the Sliding Scale
Senior Consultant 35% discount: 500pts
25%
50%
42%
35%
Changing people’s lives
All Distributors and Senior Consultants have an opportunity to place a single order of 1,000 Volume Points purchased at 42% discount
– This qualifies them to become a Success Builder
Benefits:
– Receive 42% discount on your Success Builder order
– Receive 42% discount on additional orders purchased during the same Volume Month
Understanding the Sliding Scale
Success Builder 42% discount: 1000pts
25%
50%
42%
35%
Changing people’s lives
All Distributors or Senior Consultants have the choice to qualify as a Qualified Producer (QP) by:
1. Personally purchasing 2500 Pts in 1 month, or
2. Accumulating 2500 Pts within 3 months
Example: Month 1: 1000 pts (42%)Month 2: 700 pts (35%)Month 3: 900 pts (35%)Total: 2500pts
OrExample: Month 1: 500 pts (35%)
Month 2: 900 pts (35%)Month 3: 1100 pts (42%) Total: 2500pts
Qualified Producer: 2500pts within 3 months
Understanding the Sliding Scale
25%
50%
42%
35%
Changing people’s lives
All Distributors or Senior Consultants have the choice to qualify as a Supervisor by:
1. Accumulating 5000 pts within 12 months or
2. Achieve 2500 pts 2 months back to back
3. Personally purchasing 4000 pts in 1 month, or
4. Buddy up with someone in 1 month
Supervisor 50% discount
Understanding the Sliding Scale
25%
50%
42%
35%
Changing people’s lives
Herbalife pays 73% on Retail value
50%Retail Sales
15% Sales Premium
(Royalties)
5% x 3Levels Deep
2% GET
4% MILL
6% PRES
1% P
RE
S 50k
1% A
nn
ual B
on
us
Free V
acation
s
Changing people’s lives
1. Retail Profit: 25% - 50%
25%
20 customers x R350 profit each= R7000 pm
DistributorSale: R700
Profit: R175
YOU
20 customers x R175 profit each= R3500 pm
35%
SupervisorSale: R700
Profit: R35050%
42%
Changing people’s lives
2. Wholesale Income: 8 – 25%
25%
25% - 25% = 0%(no Wholesale)
YOU
25%George
25%Sara
Your Retail Income @ 25%:
20 x Customers = R3500 pm
George’s Retail Income @ 25%:
20 x Customers = R3500 pm
Sara’s Retail Income @ 25%:
20 x Customers = R3500 pm
Changing people’s lives
2. Wholesale Income: 8 – 25%
42% - 25% = 17%(your Wholesale)
George’s Retail Income @ 25%:
20 x Customers = R3500 pm
Sara’s Retail Income @ 25%:
20 x Customers = R3500 pm
Your Income:
R 5900 (42%) Retail (20 Customers)
+ R 2400 (17%) Wholesale (George)
+ R 2400 (17%) Wholesale (Sara)
= R10700 TOTAL Income
35%
50%
YOU
25%George
25%Sara
25%
42%
Changing people’s lives
Qualified Producer Example 1 Example 2 Example 3
Supervisor50%
Qualified Producer
42%
Distributor25%
17%
8%
Supervisor50%
Qualified Producer
42%
SeniorConsultant
35%
7%
8%
Supervisor50%
Distributor25%
17%
8%Qualified Producer
42%
Qualified Producer
42%
2. Wholesale Income: 8 – 25%
Changing people’s lives
2. Wholesale Income: 8 – 25%
35%
50% - 25% = 25%(your Wholesale)
George’s Retail Income @ 25%:
20 x Customers = R3500 pm
Sara’s Retail Income @ 25%:
20 x Customers = R3500 pm
50%
YOU
25%George
25%Sara
25%
Your Income:
R 7 000 (50%) Retail (20 Customers)
+ R 3 500 (25%) Wholesale (George)
+ R 3 500 (25%) Wholesale (Sara)
= R14 000 TOTAL Income
42%
Changing people’s lives
3. Sales Premium (Royalties)
YOU
5%50%George
1st line
50%Mary
5%2nd line
50%Sue
5%3rd line
4th line 0%50%James
USA
SA
UK
Aus
50%
Changing people’s lives
4. Production Bonus
50%Supervisor & World Team
5%
0%
5%
5%
PresTeam
5% + 6% = 11%
6%Infinitely
Deep
5% + 6% = 11%
5% + 6% = 11%
MillTeam
5% + 4%= 9%
4%Infinitely
Deep
5% + 4%= 9%
5% + 4%= 9%
5% + 2%= 7%
2%Infinitely
Deep
GETTeam
5% + 2%= 7%
5% + 2%= 7%
Changing people’s lives
Get Stock on Hand1. Treat like any other Business
Example: a shoe shop would not open without shoes
2. Purchase at a higher discount on the sliding scale (35% - 50%) and earn more profitEat for half and sell for double
3. Stock on hand = confidence and commitment
4. Ability to supply to customer (Immediate service)
5. Save time and moneyFrequent trips to (or shipping products from) warehouse
6. Decide on a starting point…
Changing people’s lives
500 Volume Point Order @ 35% discount
Note: Stock for ± 6 customers Re-invest to get better discount and increase
your profit
Senior Consultant
Cost: ± R4 500
Retail Value: R6 500
Retail Profit: R2 000
Changing people’s lives
1000 Volume Point Order @ 42% discount
(Least capital outlay for maximum discount & profit)
Note: Stock for ± 12 customers Re-invest to get better discount and increase
your profit
Success Builder
Cost: ± R 8 500
Retail Value: R13 500
Retail Profit: R 4 000
Changing people’s lives
2500 Volume Point Order (2 Consecutive Months)
@ 42% discount
Note: Stock for ± 35 customers
(can be 15-20 repeat customers over 2 month period)
Re-invest to do 2nd month
Half Supervisor
Cost: ± R20 000
Retail Value: R32 000
Retail Profit: R12 000
Changing people’s lives
4000 Volume Point Order (1 Month)
@ 42% discount
Note: Stock for ± 50 to 60 customers
(can be 20-30 repeat customers over 3 month period)
Re-invest and expand your business
Full Supervisor
Cost: ± R32 000
Retail Value: R50 000
Retail Profit: R18 000
Changing people’s lives
How to Become a Supervisor
OPTION 1: (New)
Accumulate 5000 volume points in a 12 month period
OPTION 2:
5000 volume points in 2 consecutive calendar months
OPTION 4:
Buddy System
OPTION 3:
4000 volume pointsin 1 calendar month
Changing people’s lives
All orders must be placed with the Herbalife warehouse (cannot get stock from your upline)
Ideal for slow starters
Volume producers
How to Become a Supervisor
OPTION 1:
Accumulate 5000 volume points in a 12 month period
1000 VP
SEPT
500 VP
OCT
400 VP
NOV
600 VP
DEC
500 VP
JAN
500 VP
FEB
500 VP
JUL
= 5000 VP1000 VP
JUN
Changing people’s lives
OPTION 1:
Accumulate 5000 volume points in a 12 month period
SP1,5001,5005001,500#4
SP2,0001,00005001,500#3
SP02,0003,000#2
SP1,9001,200900500500#1
AugJulJunMayAprMarFebExample
5K Accumulated Supervisor Qualification
Changing people’s lives
Total of 5000 volume points over2 x consecutive calendar months
Minimum 2500 points per month at 42%, thereafter everything at 50%
Start to Retail & Recruit – Use Retail volume & volume from new Recruits (a team) to qualify
How to Become a Supervisor
OPTION 2:
2500 VP in 2 x months
± R20 000 each pm
Distributor2 x 2500 VP
Distributor
Consumers
Changing people’s lives
4000 volume points in 1 calendar month
1st 4000 points at 42%, thereafter everything at 50% discount
How to Become a Supervisor
Distributor4000 VP
4000 VP inone month± R32 000
OPTION 3:
Changing people’s lives
Use a team to qualify (Buddy System)
You and the team qualify to supervisor level, as long as it is all done inone line and in one month
2 people in a line needs a total of 5000 volume points in 1 calendar month
Could be:2000+3000 or 1000+4000 or 2500+2500as long as 5000 total is achieved
How to Become a Supervisor
OPTION 4:
Distributor1000 VPR8500
Distributor4000 VPR32 000
5000 VP± R40 000
Between 2 people± R20 000 each
Changing people’s lives
4 People in 1 line
Distributor1750 VP
Distributor1750 VP
Distributor1750 VP
Total: 7000 VP
± R56 000± R14 000 p/p
Distributor1750 VP
The Buddy System2 People in 1 line
Distributor2500 VP
Total: 5000 VP
± R40 000± R20 000 p/p
3 People in 1 line
Distributor2000 VP
Distributor2000 VP
Distributor2000 VP
Total: 6000 VP
± R48 000± R16 000 p/p
Distributor2500 VP
Changing people’s lives
Why Qualify Supervisor?
50% Retail Profit
Up to 25% Wholesale Profit
5% Sales Premium (Royalties)
Qualify for Monthly Bonuses
Qualify for Holidays
Attend Special Workshops and Trainings
As a Fully Qualified Supervisor:
Changing people’s lives
Ideas to obtaining capital
Credit CardCheck your Budget facilityBorrowingExtension against bond Overdraft Insurance policiesFriends and Relatives
Personal LoansYour bankDirect Axis
NB Look after your capital-reinvest.
Changing people’s lives
QualifyA
NewDistributor
BQualifiedProducer
CSupervisor
Retail Profit 25% 42% 50%
Wholesale 7% – 17% 8% – 25%
Sales Premium 5%
Production Bonus 2%
4%
6%
7%
Vacations YES
Corporate Training YES
Summary
Changing people’s lives132
What is your next level?
World Team
1) 10,000 VP-1 MO2) 500 R/O-1 MO3) 2,500 VP-4 MO
50%R/O
1) 10,000 VP-1 MO2) 500 R/O-1 MO3) 2,500 VP-4 MO
50%R/O
GET
1,000 R/Oin 3 MO
50%R/O
2% PB
1,000 R/Oin 3 MO
50%R/O
2% PB
Supervisor
1) 4,000 VP-1 MO2) 2,500 VP-2 MO
3) 5,000 PPV-12 MO
50%R/O
1) 4,000 VP-1 MO2) 2,500 VP-2 MO
3) 5,000 PPV-12 MO
50%R/O
SuccessBuilder
1,000 VP Order @ 42%
42% thruEnd of Month
1,000 VP Order @ 42%
42% thruEnd of Month
SeniorConsultant
500+ VP - 35% 2,000+ VP - 42%
500+ VP - 35% 2,000+ VP - 42%
MillionaireTeam
4,000 R/Oin 3 MO
50%R/O
4% PB
4,000 R/Oin 3 MO
50%R/O
4% PB
President’sTeam
10,000 R/Oin 3 MO
50%R/O
6%-7% PB
10,000 R/Oin 3 MO
50%R/O
6%-7% PB
Chairman’sClub
5 Diamonds50%R/O
6%-7% PB
5 Diamonds50%R/O
6%-7% PB
Founder’sCircle
10 Diamonds50%R/O
6%-7% PB
10 Diamonds50%R/O
6%-7% PB
Distributor
IBP25%IBP25%
QualifiedProducer
2,500 PPVin 1-3 MO
42%Commission
2,500 PPVin 1-3 MO
42%Commission
QualificationDiscount
Royalty Profits
QualificationDiscount
Royalty Profits
Position
Note: October 2009 is the first volume month that counts towards QP and 5K SP Qualification. The DS Discount Scale (25%,35%,42%,50%) is effective on orders placed as of November 1. QP level does not apply in Korea or China.
Changing people’s lives133
•Distributors can easily track their progress towards Qualified Producer and 5K Accumulated Supervisor qualifications•Once a Distributor qualifies to Qualified Producer level, only the tracking towards 5K
Accumulated Supervisor status will be visible
MyHerbalife.com Tracking (as of November 2009)
Changing people’s lives
Next Leadership Development Weekend:
Promotions
19th, 20th & 21st February 2010
INTERNATIONAL CONVENTION CENTRE (ICC) DURBAN
Changing people’s lives
Zanzibar Vacation Qualification:
Promotions
Jan 2009 – April 2010
Changing people’s lives
EMEA -PEARL VACATION
NEW MEDITERRANEAN CRUISE PROMOTION: April 2011Qualification period Dec 2009 to Nov 2010
Minimum 2500 TVPS accumulate 60 000 TVPS
Open to all Fully Qualified Supervisors
Promotions
Changing people’s lives
What is your next level?Your Career Steps: The TAB Team
Distributor
Supervisor
World Team
Active Supervisor
Active World Team
GET Team
Millionaire Team
President's Team
Changing people’s lives
Recruiting & Building a Business
Changing people’s lives
Recruiting & Building a Business
Limited Income:
Based on selling their…
For money
Employees:
There are only 24 hours a day…
Unlimited Income:
Based on building a team;Combining their...
For equal, mutual benefit
Entrepreneurs:
Together
Everyone
Achieves
More
…Time…
…Skills…
…Efforts…
…Contacts…
…Desire…
…Knowledge…
Book 1 pg 34
Changing people’s lives
We all have 24 hours a day
9
Work
8Sleep
2
Traveling
2
Family
3Business?
Changing people’s lives
LACK OF HEALTH LACK OF MONEY
If we could find a solution , would it help to people around us ?
Are these your problems?
Changing people’s lives
Why it pays to build an organisation
T I M E
Income through Organisation
Income through Customers
I N
C O
M E
Changing people’s lives
Presentation Book
Today Magazine Story:
Gina Clifford-Holmes
Before: Overweight Housewife
Now: Successful Int. Business woman
* Your Income Story
* Borrow other’s Stories
* Success From Home Magazine (product code 9531)
* Herbalife Literature
Powerful Recruiting Tool
Changing people’s lives
Contact
- Living overseas
- Dissatisfied with their Income
- Work from Home (moms)
- Desire Financial Freedom
- Desire Lifestyle
- Your Customers
- Etc...
‘WARM Market’
List your COI: Who do you know..?
Don’t Prejudge!
Some most successful Distributors were the
most unlikely prospects
Changing people’s lives
- Public Awareness: Clothing, Button, Shaker, Water
Bottle, etc.
- Car Adverts
- Newspaper Adverts
- Flyers
- The Internet
Advertising‘COLD Market’
People you don’t know…
Changing people’s lives
Daily Method of OperationHerbalife Opportunity Meetings
Phone Conferences
Outer Nutrition (facials)
Internet & Websites
Weight-Loss Challenge
Nutrition Clubs
Changing people’s lives
Building Momentum90 DAY PLAN
• 1 Day plan you do for 90 days• Choose your method of operation and do it for 90 days• Never change, just ADD on
Internet
Changing people’s lives
Handling Objections
Book 2 pg 45-46
TIPS
Seek Commitment
Objections – often request for more information
* Listen Carefully
* Look for real reasons behind doubts
* Don’t disagree or get defensive
* Respond with a testimonial
* Know the Facts of Herbalife
* Distributor Application form
* Be a good Listener
* Always reply with: “No Problem”
* Some need time to decide
* Stay in touch
Changing people’s lives
Facts and not opinions!
Who do you listen to?
Changing people’s lives
Not everyone can see the opportunity!
Changing people’s lives
WORST BEST
1. I will be healthy 1. I will be healthy
2. I will be wealthy
3. I will be FREE
OPTIONS
Changing people’s lives
Herbalife Support
Herbalife Worldwide Web Site
Business Tools Online
Herbalife Broadcast Network
E-mail Communications
Your IBP Manuals, Brochure’s
Changing people’s lives
To Succeed...
Profits are better than wages:
Wages make you a Living…
Profits make you a Fortune
- Jim Rohn
Changing people’s lives
Wrap Up
Your Next 72 Hours…
Changing people’s lives
Set your GOALS
Environment Events Knowledge Attitude Dreams
You are affected by:
Decide what you want Decide what ‘we’ want Decide when Write down & display Track your Progress
How to set Goals:
“The major reason for setting a goal is to entice youto become the person it takes to achieve the goal.
The major value in life is not what you get,but the person you become…”
- Jim Rohn
Book 2 pg 39-41
Changing people’s lives
… you could make a wish ...
Why are you here?
Will you Stay?
Do it One more time
Do it Until...
Don‘t Try do Herbalife
Start & Never give up
Don‘t get Organised
Changing people’s lives
Your Next 36 hours...
1. Determine a Starting Point:
Senior Consultant (35%)
Success Builder (42%)
Qualified Producer (42%)
Supervisor (50%)
First 4000 Volume Points @ 42%
Where on the sliding scale will you start?
Decision Time
Changing people’s lives
It is so easy...
Start As:
Success Builder (1000 VP)– Mainly Retail and Customer Business
Or
Supervisor (4000 VP)– Maximum Benefit with Product Sales
and Entitlement to Production Bonuses
Decision Time
Changing people’s lives
Your Next 36 hours...
2. Phone your Mentor with your starting point
3. Place & Collect your Order
4. Develop a 90 Day Plan
Retail - Customer
Recruiting - Distributors
Decision Time
Changing people’s lives
What to expect tomorrow...
1. Dream Stealers
Your Environment will try to dissuade you
Fear, Insecurity
Factoids from Hearsay
Don't get distracted!
Distractions
Changing people’s lives
What to expect tomorrow...
2. Personal distractions
Divorce
Moving Home
Being fired
Retrenched
Your own Excuses
Distractions
Changing people’s lives
Herbalife bring to the table...
1. Product
2. Marketing Plan
3. Success Stories
4. Proven Plan
5. Support Systems & Tools
Changing people’s lives
You need to bring...
1. Your Desires, Goals & Dreams
2. Teachability
3. Work Habits
4. Decisions & Action
Prepare to SUCCEED!
Changing people’s lives
Boost your business
Next Herbalife Opportunity Meeting (Tues & Wed)
Fast Track Training (19th Dec 2009)
Next STS (23rd January 2010)
Next Leadership Development Weekend(19th to 21st February 2010)
Changing people’s lives
The Right Place
You Are in the Right Place at the Right Time!
Welcome to Herbalife!
Changing people’s lives
Thank you ..
All Trainers
All Logistics
Shake Team
Lap-Top
MC
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