Innovative Learning for Lone Workers - Bill Fox - Safety & Health Expo 2014

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Safety & Health Expo 2014Innovative Learning for Lone Workers

Excel, June 2014Bill Fox, Maybo

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Multi Strategy Approach

Complex problems require sophisticated solutions

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Current Reality

Desired Future

Transition

Strategy

Training: One key element of strategy

Training

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WHO Public Health Model

Violence can be complex and unpredictable requiring an organisational response

Proactive&

Reactive Strategies

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Maybo ‘8 Core Elements of Effective Strategy’ Baseline

Safer Place

Leadership

Service & Engagement

Staffing &

Supervision

Environment

Learning Culture

Data AnalysisTraining

Working Practices

Maybo 8 Element Strategy

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Lone working: Controls

Proactive: Policy, guidance & training in place Risk assessed activities & controls Team work Lone worker communications & supervision Effective planning, preparation & checks Delivering a professional service!

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Lone working: Controls

Reactive: Clear incident management procedures Crisis communications & escalation Post incident procedures Rehearsal Monitoring

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What have we learnt?

Developments in violence reduction: Standards & good practice Organisational multi strategy approaches Safety & security technologies Learning technologies

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Delivering Effective

& ‘Fit for Purpose’ Training

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Effective Training =

For training to deliver operational outcomes it must address proactive and reactive strategies and be:

Fit for Purpose

Delivered as intended

Transferred to the workplace

Maintained

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Risk Based

Understanding risks your colleagues face & when……

Visiting homes Meeting service users Travelling Remote working

Including Crime & Conflict related

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Levels of Training

Conflict & Personal Safety Awareness

Conflict Management Skills

Challenging Behaviour & Complex Needs

Defensive & Physical Interventions

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Relevant to Context

Respond to diverse needs & challenges Local Authorities & Housing Health & Care Voluntary & Charitable Transport Utilities Commercial and Business

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BaselineBaseline

Safer PlaceSafer Place

1. Needs Review

& Design

2. Delivery

3. Transfer

4. MaintenanceTraining

Maybo 4 Stage Effective Training Model

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Assessing Training Needs

Regulatory & Sector Guidance

Risk Assessment, Incidents & Trends

Service User Considerations

Policy & Role Expectations

Likely Conflict / Risk Scenarios

Specific Tasks/Activities Performed

Identifying

the gap/need

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Lone worker Training

Inductions

Via eLearning, Coaching, Briefings: Familiar with policy & guidance Familiar with equipment & environment Aware of specific risks in their role & activities Personal safety/crime awareness - travel etc.

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Lone worker Training

Training

Practical scenario & case study based: Planning & preparation: Reducing risk Preventing conflict Dynamic risk assessment Defusing & calming Positioning & exit strategies Rehearsal

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Blended Learning

Flexible, cost effective use of: Self study e.g. Online / ELearning Tool box training ‘Flip overs’ Training workshops Coaching and mentoring Structured practice & rehearsal

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Retro can still work!

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New Technologies

Online Learning: eLearning ‘Apps’

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eLearning

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Assessment & Planning

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Preparation

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Preparation

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Travel

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Travel

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Arrival & Meeting

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Learner Management

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Manager Training

Training for key managers: ‘test of leadership’ Risk Reduction Incident Management Post Incident Support:

‘Immediate Needs Check’ Follow up / return to confidence & work

Learning Reviews

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Questions?

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Thankyou!

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Thank you

Stand - R2060

Bill Fox

bill@maybo.com

Tel: 07810 836997

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Appendices