View
827
Download
1
Category
Preview:
DESCRIPTION
IBM ´s journey towards becoming a 2.0 Enterprise, Examples and results of social media at IBM. Introduction to Lotus Connections 2.5 and some customer examples
Citation preview
Business Value of Lotus Connections Business Value of Lotus Connections
I amI am
Business Value of Lotus Connections Business Value of Lotus Connections
Agenda
Drivers & Social Collaboration @ IBM
Social Software & UC2 tools & Integration
Examples
Business Value of Lotus Connections Business Value of Lotus Connections
IBM LocationsMobile Employees <<< 75+ acquisitions since 2002 >>>
IBM FACTS
• 350K+ employees
• 200K+ contractors
• 170 countries
• 2,000 locations
• 50% of employees have less than 5 years experience
Business Value of Lotus Connections Business Value of Lotus Connections
IBM conducts business in a rapidly changing environment
Work environments are more complex
Matrixed organizations
Organizational changes
Mergers / Acquisitions
Global companies
Telecommuting / Remote workers
Work is increasingly collaborative
Increased Specialization
Ad hoc projects
More interactions with unknown people
Business Value of Lotus Connections Business Value of Lotus Connections
Demographic´pressure is increasing
19% of the entire American workforce holding executive, administrative and managerial positions will retire in the next five years
In the year 2000, there were more people receiving pensions in Italy than people working (22 versus 21 million)
Within the next seven years, 33 million people in Japan (26% of the population) will be over 65 years old
By 2016, the number of individuals aged 60-64 in Australia is expected to almost double
Source: Beazley, et. al, Continuity Management, Mackay, Alan. “Mature Age Workers: Sustaining Out Future Labor Force.” An Ageless Workforce - Opportunities for Business' Symposium Conference Paper. August 27, 2003. www.ageing.health.gov.au/ofoa/wllplan/aawpapers.htm, Time to act quickly on aging.” The Japan Times Online. August 23, 2002 www.japantimes.co.jp/cgi-bin/getarticle.pl5?ed20020823a1.htm, A. Paulli, “Pension systems and gradual retirement in Italy”, September 2000, p.17 ,
Business Value of Lotus Connections Business Value of Lotus Connections
Steve Mills, Senior VP IBM Software Group, challenged IBMers to submit ideas about how to do the following with social software:
Enable client-facing employees to be more innovative and effective Enable product development to be more innovative and effective Collaborate better with clients and partners
Mills also created a budget for wide-spread social software adoption efforts
Business Value of Lotus Connections Business Value of Lotus Connections
Collaborative capabilities
Bu
sin
ess
valu
e
20101995 2000 2005
Notes Mail
BluePages
w3-Web site
w3-role-basedSametime v1
Web Conferences
QuickPlace
TeamRooms
Forums
BlogsWikis
WorldJamThinkPlace
Pro
duc
tivity
C
olla
bora
tion
Inno
vatio
n
Tagging
Dogear
TAP
Sametime v7.5
Rendezvous
InnovationJam
ValuesJam
Word processingSpreadsheets
Communities
Reputation
“One wayinformation
source”
“Connect and exchange”
“Ecosystem, highly interactive and reputation-
based”
Cattail
Activity Explorer
External Communities
Business Value of Lotus Connections Business Value of Lotus Connections
Business Value of Lotus Connections Business Value of Lotus Connections
Enterprise 2.0 at work in IBM:
IBM used ´Facebook´ long before we started selling itProfiles
Productivity driven savings of $194M per year
Business Value of Lotus Connections Business Value of Lotus Connections
Blogs
83,580
85,052
35,094
August 2007
60%
60%
65%
% increase
50,000Comments
51,000Entries
23,000 (67 countries)
Users
August 2006
We host ± 40.000 Blogs, Sept ‘08They generate more publicity then our communications department..
IBM érs get feedback from the crowd which can be used to improve our services
Enabling every employee to publish and discuss their ideas
out in the open
Business Value of Lotus Connections Business Value of Lotus Connections
Increased search satisfaction
50% of user searches end with clicks on user-tagged
content
Dogear
Productivity driven savings of $4.5M per yearBased on: 286, 586 average search visits per week.
Each IBMer saves 12 seconds per search visit today
Share 427,233 public and tagged bookmarks
Business Value of Lotus Connections Business Value of Lotus Connections
The goal: provide context, develop cultures, and grow capabilities that individuals need to be able to perform effectively
And host 12000 + communities of many different interests
Communities
Business Value of Lotus Connections Business Value of Lotus Connections
Related Bookmarks
Related Blogs & Forums
Related ProfilesSearch satisfaction has increased by 50% with a
productivity driven savings of $4.5M per
year
Business Value of Lotus Connections Business Value of Lotus Connections
Open, collaborative global ideation forum
Demonstrates that every IBMer can be an innovator
Surfaces innovative solutions to specific challenges
Creates a culture in which collaboration & interaction across silos is essential for innovation
Impact: • 135K unique users• 14,000 ideas• 150+ “wins” with $400M business impact (savings, revenue, productivity)
Business Value of Lotus Connections Business Value of Lotus Connections
Instant messaging helps IBM avoid approximately $780K per month in phone usage alone
Number of unique users per day
260,000
Number of times IM used per day instead of phone
4
Number of minutes per call 2.5
Phone rate $0.015
Average savings per day $39,000
Average savings per month(20 business days per month)
$780,000
Average savings per year $9,360,000
April 2005:
IM is used as both a phone and email substitute. In addition to avoiding phone usage charges, organizations may also expect a decrease in the amount of email traffic and storage (and the costs associated with those).
Business Value of Lotus Connections Business Value of Lotus Connections
Web conferencing helps IBM avoid approximately $6M per month in travel costs
Number of meetings 161,700
Average participants per meeting 6
Percent of meetings requiring people to travel 15%
Percent of people, per meeting, that would travel
50%
Price of travel per person $1,000
Number of meetings requiring travel 24,255
Number of people traveling to meetings 72,765
Travel savings per year $72,765,000
Travel savings per month $6,063,750
2004:
Business Value of Lotus Connections Business Value of Lotus Connections
Agenda
Drivers & Social Collaboration @ IBM
Social Software & UC2 tools & Integration
Examples
Business Value of Lotus Connections Business Value of Lotus Connections
IBM Lotus Software is built on open standards, WebSphere Application Server for scalability and supports REST/ATOM standards for easy extensibility
Out of the box plug-ins for your existing collaboration products increasing adoption
We’ve made a multi-million dollar commitment to ongoing social software development and created the first center for social software
IBM & award winning partners have the skills to customize a unique solution for your company
Thousands of customers deployed Lotus Connections or using hosted solutions making it the fasted growing software product ever at IBM
IBM Lotus a proven leader in Collaboration
Business Value of Lotus Connections Business Value of Lotus Connections
IBM Lotus Connections 2.5
Business Value of Lotus Connections Business Value of Lotus Connections
IBM Lotus Sametime 8.5
Presence Awareness
Encrypted IM with Rich text, Emoticons
Integration with Microsoft Office, Lotus Notes and Microsoft Outlook
Video, VoIP chat in the enterprise
Telephony Integration
File Transfer, Screen Capture
Web Conferencing
Mobile Clients
IM Federation
Open Programming Model
Persistent Chat Rooms
Real-Time Community Collaboration Tools
Instant Screen Share
Location Services
Business Value of Lotus Connections Business Value of Lotus Connections
Extending Real-time Collaboration to Communities
Engage community members in open discussion
Broadcast questions, let experts volunteer to help
Take polls
Search through questions already asked with answers
Business Value of Lotus Connections Business Value of Lotus Connections
Consider integrating with existing collaborationtools such as email clients, discussion forums, wikis and teamsite repositories – integrate the Person Card!
How about your: HR portal? Intranet news site? Existing employee white pages application? Internal Q&A applications?
Business Value of Lotus Connections Business Value of Lotus Connections
Business Value of Lotus Connections Business Value of Lotus Connections
Business Value of Lotus Connections Business Value of Lotus Connections
Business Value of Lotus Connections Business Value of Lotus Connections
Business Value of Lotus Connections Business Value of Lotus Connections
Business Value of Lotus Connections Business Value of Lotus Connections
Business Value of Lotus Connections Business Value of Lotus Connections
Business Value of Lotus Connections Business Value of Lotus Connections
Business Value of Lotus Connections Business Value of Lotus Connections
Agenda
Drivers & Social Collaboration @ IBM
Social Software & UC2 tools & Integration
Examples
Business Value of Lotus Connections Business Value of Lotus Connections
Deutsche Bank video:
Business Value of Lotus Connections Business Value of Lotus Connections
Lotus users
Tivoli users
Business Partners
SOA Community
Business Value of Lotus Connections Business Value of Lotus Connections
Business Value of Lotus Connections Business Value of Lotus Connections
Business Value of Lotus Connections Business Value of Lotus Connections
Business Value of Lotus Connections Business Value of Lotus Connections
Business Value of Lotus Connections Business Value of Lotus Connections
Recommended