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How does Marketing
affect customer value?
Marketing and Customer Values
covers:• The Value Delivery Process• The Value Chain• Core Competencies• A Holistic Marketing Organisation
affect• The Central Role of Strategic
Planning
Value and Delivery Process
Instead of buying and selling, companies see themselves as part of Value Creation and Delivery process which include:• Assessing Market
Opportunities and Customer Value.
• Choosing Value• Designing Value
• Delivering Value• Communicating
Value• Be grown and
sustained by Globalization and Holistic Marketing Organisation
The Value Chain
“Value Chain is a tool for identifying ways to create more customer value”
Prof. Michael E. Porter
Set the Competitor Costs and Performance as ‘BENCHMARKS’
Core Competencies
To maximize Core Competencies, try Business Realignment :
i. (Re)Defining Business Concept
ii. (Re) Shaping the Business scope
iii.(Re) Positioning company’s brand identity
A Holistic Marketing Organisation
Value Exploration
Value Creation
Value Delivery
The Central Role of Strategic Planning
Successful Companies
Successful Marketing Infrastructure
All Departments are sensitized to importance of Companies
Organisation Levels:
1.Corporate
2.Division
3.Business Unit
4.Product
“Bible to Marketing
Management”
-Prof.Sameer Mathur
A Shashank Motepalli Presentation
Thanks!
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