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1
HOW DATA-DRIVEN COLLEGES IMPROVE ENROLLMENTS (AND OUTCOMES)Josh Braaten, Director of Marketing Technology, Collegis Education
CollegisEducation.com
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WHO IS JOSH BRAATEN?
Copyright Collegis Education, Inc. Proprietary and Confidential.
Director of Marketing Technology, Collegis Education
VP of MnSearch.org
Technology and data enthusiast
What comes to mind when someone says the word: Data?
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WHAT IS DATA?
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THIS IS DATA
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BUT DATA IS HARD
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BEING DATA-DRIVEN IS BEING STUDENT-DRIVEN
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1. Get emotional to get analytical
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WINNING HEARTS TO WIN MINDS
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2. Find tools that illuminate student behavior
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THINK: ANALYTICS IS A SWISS ARMY KNIFE
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GOOGLE ANALYTICS
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Segment Traffic CR(%) Goal Completions
Programs 80,000 4% 3,200
Campuses 50,000 6% 3,000
Home 225,000 1% 2,250
Admissions 10,000 10% 1,000
Student Life 15,000 5% 750
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QUALAROO
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USERTESTING.COM
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SURVEY MONKEY
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GOOGLE CONSUMER SURVEYS
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OPTIMIZELY
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THOUGHTSPOT
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3. Identify metrics, or create them if you must
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HOW DO STUDENT ISSUES AFFECT RETENTION?
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ALL ISSUES LOOK THE SAME WITHOUT A SYSTEM
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Issue #6
Issue #9
Issue #7
Issue #5
Issue #4
Issue #8
Issue #9
Issue
#10
Issue #2
Issue #7
Issue #9
Issue #6
Issue #2
Issue #5 Issu
e #1
Issue #3
Issue #2
Issue #7Issu
e #6
Issue #4
Issue #8
Issue #9
Issue
#10
Issue #2
Issue #7
Issue
#10Issue #2
Issue #4
Issue #3
Issue #9
Issue #6
Issue #7
Issue
#10
Issue #3
Issue #7
Issue
#10
Issue #4
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CREATE A SYSTEM TO CREATE THE METRICS
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QUANTIFYING ISSUES HELPS CREATE CLARITY
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Issue 1 Issue 2 Issue 3 Issue 4 Issue 5 Issue 6 Issue 7 Issue 8 Issue 9 Issue 10 Issue 11
Issues Reported by Students
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THE REAL METRIC: ISSUES LEADING TO DROPS
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Issue 1 Issue 2 Issue 3 Issue 4 Issue 5 Issue 6 Issue 7 Issue 8 Issue 9 Issue 10 Issue 11
Issues Reported by Students with Drops
Public Enemy #1
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THE RIGHT METRICS LEAD TO THE RIGHT ACTIONS
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Issues Reported by Students with Drops
Issue 4 Issue 1 Issue 2 Issue 7 Issue 3 Issue 5 Issue 8 Issue 9 Issue 10 Issue 11 Issue 6
4. Connect disparate systems to tell the entire story of your students
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TARGET KNOWS KIDS BETTER THAN PARENTS
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STUDENT CENTRICTY AND DATA CENTRICITY
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Guest ID # Credit Card Name Email
1000000001 xxxx-xxxx-xxxx-4243 Josh Braaten Josh.braaten@collegiseducation.com
1000000002 xxxx-xxxx-xxxx-3053 John Doe johndoe@gmail.com
1000000003 xxxx-xxxx-xxxx-1836 John Smith john@aol.com
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STUDENT CENTRICTY AND DATA CENTRICITY
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Unique Student ID
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GETTING TO THE FUTURE OF DATA IN HIGHER ED
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Big Data
Student Retention CRM
SaaS SIS
MashwareExostructure
Source: Education Hype Cycle for Education; Gartner, 2015
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THIS IS DATA
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5. Experiment to see how your student’s story changes
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BEING DATA/STUDENT-DRIVEN IS A JOURNEY
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1. Get emotional to get analytical
2. Find tools that illuminate student behavior
3. Identify the right metrics, or create them if you must
4. Connect disparate systems to tell the entire story
5. Experiment to see how the story’s ending changes
34Copyright Collegis Education, Inc. Proprietary and Confidential.
QUESTIONS?
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THANK YOU!
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