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Who makes the initial decision on appeals?
19 19a 19d 20
2319b 19c
37%
7%
15%15%
13% Adviser
Panel
Manager
More than one adviser
Other
Composition of Appeal Panel members
Other
Manager from another HEI department
Elected Students’ Union representative
Student Support Manager
19 19a 19d 20
2319b 19c
YES
UNSURE
NO
PARTLY
13%
35% 24%
Do you feel you consult with the Student Body adequately?
29%
19 19a 19d 20
2319b 19c
Do you have an audit process for reviewing decisions over the course of the year (or at the end of the year)
to help maintain quality and consistency?
YES
UNSURE
NO9%58% 33%
Examples given for those who answered ‘yes’:
19 19a 19d 20
2319b 19c
Student Advice TeamWeekly or Fortnightly
Collaborative (Academic Faculty Leads / Student Union/ International Office / Fees Office and Advice Manager) Fortnightly (Decisions) or Yearly (Reviews)
Line Manager Each Assessment
19 19a 19d 20
2319b 19c
YES
NO
24%
76%
Is an informal appointment with the adviser a prerequisite
to appeal?19 19a 19d 20
2319b 19c
Do you have a disputes or appeals process?
YES
NO 2%
4% UNSURE94
%
HARDSHIP FUND REFORMPART IV
QUALITY ASSURANCEAPPEALS AUDITS
September 2015 Page 5/6
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