Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010

Hands-On Service at Arm’s Length

Keynote Presentation:CLAMS 2010 Spring Conference – 20 May 2010 @ Green River Community College – Kent, WA

Ahniwa FerrariOnline Resources ConsultantWashington State Library

Ninjas use swords, but also throwing stars.

Opening questions:

What do we think of when wethink of libraries?

What do our students think of?

What are our students doing,and what are they using to do it?

Cat and Girl is © Dorothy Gambrelland lives at http://catandgirl.com/

LINKS TO YOUTUBE VIDEOS WILL BE INCLUDED IN LIEUOF ACTUAL VIDEOS FOR SLIDESHARE

THIS VIDEO GOES HERE:

http://www.youtube.com/watch?v=xZKYM2WhZj4

IMPORTANT NOTE!THERE ARE A LOT OF VIDEOS THAT ARE MEANT TOGO IN THIS PRESENTATION, BUT WON’T SHOW INSLIDESHARE. TO SEE THIS PRESENTATION WITHTHE EMBEDDED VIDEOS, VIEW IT ON SLIDEBOOM AT:

http://www.slideboom.com/presentations/171884/Hands-On-Service-at-Arm%27s-Length

Today you’ll learn aboutExpanding your service beyond the reference desk.

Embedding services in social media.

Creating ready-madeanswers to popularquestions.

Looking cute while solvingcomplex polynomialalgorithms.

Cloning, Big Brother, and SPAM

Clone Yourself

You can be in multiple places at once.

You can help multiplestudents at once.

If you slack off and try tomake the clones do allthe work, it will backfire. Calvin and Hobbes is © Bill Watterson.

Clone Yourself (2)

Every librarian is you.

You are every librarian.

Serve your studentsall night long …

Win at tennis! Via Tonymadrid Photography, on Flickr:http://www.flickr.com/photos/tonymadrid/2685703552/

VIDEO GOES HERE:

http://www.youtube.com/watch?v=2q40QKDiji8

Clone Yourself

Try a webcam!

Utilize back-up staffand services.

Really SELL your 24/7 services. Make sure students know about them!

Via legofenris on Flickr.

VIDEO GOES HERE:

http://www.youtube.com/watch?v=cVEaMl1AivI

Some videos are obviously fairly“big budget” and planned out,but there are plenty of easyvideo options to get the word outas well…

This took about 30 minutes to make using YouTube’s“Search Stories” video creator:

VIDEO GOES HERE:

http://www.youtube.com/watch?v=bwGnVoIteKI

This took about 15 minutes using a free Animoto account:

VIDEO GOES HERE:

http://www.youtube.com/watch?v=7k4sdIA_tWE

This took about 4-6 hours using Xtranormal:

VIDEO GOES HERE:

http://www.youtube.com/watch?v=YOvVLOPin50

Will Broccoli-Man survive!?

Can a librarian REALLY help him?

Find out next time, in the stunning conclusion of Broccoli-Man vs the evil CatFoxWomanX!

Big Brother

Point of need service.

Ubiquitous access points.

Make your students feellike you’re stalking them …

… but in a good way!" Erica Marshall of muddyboots.org "

Big Brother (2)

QuestionPoint QwidgetsA-Go-Go.

Embedded screencasts forinstruction and page help.

Social media connectors:let Twitter / Facebook / etcbe a doorway into the library.

Hey, I didn’t know the library was on Facebook! Oooh,

that reminds me, I need to find some resources for my essay … maybe they can help!

Your library should live in:

SPAM!Did you know that nearly 8 billion cans of Spam have been sold to date?

Spam is “cooked in the can”,and it lasts indefinitely, and that’s really what we’retalking about here.

SPAM! (2)

Resource guides

Knowledge bases

Video Instruction

FAQs

Now you know all about:Expanding your service beyond the reference desk.

Embedding services in social media.

Creating ready-madeanswers to popularquestions.

Looking cute while solvingcomplex polynomialalgorithms.

And now the exciting Xtranormalconclusion!

VIDEO GOES HERE:

http://www.youtube.com/watch?v=ADNXw4W_BW4

Hands-On Service at Arm’s Length

Keynote Presentation:CLAMS 2010 Spring Conference – 20 May 2010 @ Green River Community College – Kent, WA

Ahniwa FerrariOnline Resources ConsultantWashington State Library

Pirates use cutlasses, but also cannons.

Questions?

Now with Bonus Material!Kathy Schrock’s list of web 2.0 tools:http://www.diigo.com/list/kathyschrock/web20tools

Key principles of Library 2.0 (via Wikipedia):

• Browser + Web 2.0 Applications + Connectivity = Full-featured OPAC• Harness the library user in both design and implementation of services• Library users should be able to craft and modify library provided services• Harvest and integrate ideas and products from peripheral fields into library service models• Continue to examine and improve services and be willing to replace them at any time with newer and better services.

Elluminate as Study RoomDid you know that EVERYONE gets a FREE Elluminate room, that they canuse to meet with up to three people?

Can you say virtual study room? Or maybe a place for online instruction?

Via http://www.learncentral.org/

Your Own iPhone App

Did you know that QuestionPoint Qwidgets are basically iPhone appswaiting to happen?

Show your students how to find and bookmark them, and they’ll be able toask you questions with their mobilephones without any extra work for you!

Twitter as Answer ServiceIf you have a Twitter account, let yourstudents ask questions @you.

Even without your own account, youcan encourage students to use a #hashtag to ask you questions – ofcourse, you’ll need an account to answer.

Collude with faculty so that certain classesand assignments have their own #hashtags.

Google Voice as SMS ServiceGoogle is now providing GVoice accountsto anyone with a .edu email address within24 hours!

You get your own Google Voice phone #,and a web interface to send and receiveSMS messages to that number. It’s a prettygood SMS service, and it’s free!

Use Firefox

No seriously. Just do it.

Are you mobile?You don’t need an appto have a good mobilewebsite … check outSome samples athttp://bit.ly/a0Vjcx

More From the LiB

13 Ways (and 147 Tools) to Help YourLibrary Save Money on Technology –http://librarianinblack.net/librarianinblack/2010/01/tech.html

This is like the secret track you find after listening to 20 minutes of silence …

Watch it on YouTube at http://www.youtube.com/watch?v=rgevBTjKfZE

VIDEO GOES HERE:

http://www.youtube.com/watch?v=rgevBTjKfZE