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Diana EdmondsHead of Libraries, Greenwich Leisure Limited (GLL), London
Rebecca GedikingLibrary Specialist, GLL
Taking Digital Responsibility
Diana Edmonds
Head of Libraries, GLL
diana.edmonds@gll.org
Rebecca Gediking
Library Specialist, GLL
Rebecca.gediking@gll.org
03 October 2013
Public Libraries in the 21st Century – Action Required!
GLL – A quick note
• A Charitable Social Enterprise• Managing over 100 Leisure Centres• Managing 2 Library services in London
– Royal Borough of Greenwich– London Borough of Wandsworth– (26 Library buildings)
The Areas we serve
Royal Borough of Greenwich and London Borough of Wandsworth
• Customer mix includes affluent and economically deprived
• Even those who are affluent may be digitally deprived
The ICT offer - physical
GLL Libraries provide:
• ‘The Peoples’ Network’ – fixed PC’s with broadband access to the Internet
• PLUS Printing and scanning capabilities
• In Greenwich funded by £400,000 allocation from GLL profits
The ICT offer - physical
GLL Libraries provide:
• WIFI – free wireless internet access for those with laptops, smart phones and tablets …
The ICT offer – support for digital development
• Ad hoc support plus regular classes to encourage digital confidence
• Staff increasingly gaining teaching qualifications, as well as library qualifications
GLL Libraries are smart Libraries
GLL Libraries are smart libraries with a range of technology available, including:• iPads• An iPad table• Sound Showers
As well as RFID self issue terminals, wands etc …
Technology rubs off on our customers
Our responsibility
• … is to provide libraries which are technology hubs, making available a range of technology products to enable our customers to become more digitally literate – and to have fun with technology, with other people …
Library LAB
• A joint venture with our suppliers• A development space• A showcase• Allowing relationships and products to be
developed• And soon to be mobile with a Library LAB
bus
ICT offer - virtualGLL also has a responsibility to reach out to those who may not be able to visit a physical library and to provide library services for the digital community
Our current offer:
• A 24/7 virtual library • Library Catalogue• A range of online resources• Online information regarding the physical
libraries
Developing our ICT offer• Increasing our online presence via Social
Media Platforms• Digital Streaming events
• Virtual author visits• Online book clubs
ICT ensures libraries are relevant
• Visits to Woolwich Library increased by 58% in one year …
• Now on same days, we receive over 5,000 visitors
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