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COMMUNICATION ….
“COMMUNIS” – SHARE IT IS THE ART OF TRANSMITTING INFORMATION, IDEAS, THOUGHTS AND FEELINGS FROM ONE PERSON TO ANOTHER THROUGH SPEECH, SIGNALS, WRITINGS OR BEHAVIOR .
TO CHANGE THE BEHAVIORTO GET THE ACTIONTO ENSURE UNDERSTANDINGTO PERSUADETO GET AND GIVE INFORMATION
WHY DO WECOMMUNICATE?
TYPES OFCOMMUNICATION
VERBA
LWRITT
EN
NON - VERBA
L
SPOKEN WORDSFACE-TO-FACE CONVERSATIONTELEPHONICRADIO, VIDEO
VERBAL COMMUNICATION
•REPORTS•LETTERS•E-MAILS•TELEGRAMS•MEMOS•TENDERS
WRITTEN COMMUNICATION
NON-VERBAL COMMUNICATION
APPEARANCEBODY LANGUAGESIGNS AND SYMBOLS
COMMUNICATION PROCESS
1.SENDER
HASIDEAS
2.SENDER
ENCODESIDEA IN
MESSAGE
3.MESSAGETRAVELS
OVERCHANNEL
4.RECEIVERDECODESMESSAGE
5.FEEDBACK
TRAVELS TOSENDER
6.POSSIBLE
ADDITIONAL FEEDBACKTO RECEIVER
BARRIERS TO
LANGUAGE DIFFERENCE EMOTIONSPOOR LISTENING SKILLSNOISE AND DISTRUCTIONATTITUDE OF THE SPEAKER
NETWORKNOISE
COMMUNICATION...
....
1) COMPLETENESS2) CONCISENESS3) CONSIDERATION4) CLARITY5) CONCRETENESS6) COURTESY7) CORRECTNESS
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