View
1.730
Download
0
Category
Tags:
Preview:
Citation preview
GROUP 9-CASE STUDY 10
PREPARED BY:
• NUR FATHIN AMIRAH BINTI MUSA 204237
• NOORFARIHAN BINTI HALIm 204251
• NADYA KUSUMA DEWi 211200
• NINDYA YUNITA KUSUMA PUTERI 211199
• MR ABDULLAH YEEPABOH 193255
CROSS-CULTURAL SCENARIOS
At his first meeting with Nina Lauren, a U.S. manager, Juan
Velasquez, an Argentine businessman, complimented her on
her appearance and invited her out for drinks and dinner that
evening. Ms. Nina refused, saying that she preferred to keep
their relationship on a professional level. Discuss the
appropriateness of Mr. Juan invitation and Ms. Nina’s response
and the implications for building a solid business relationship.
MAIN PROBLEM
• Mr. Juan invite Ms. Nina for drinks and dinner, and also complimented her on her appearance.
• He want to be friendly and create a warm environment, and make Ms. Nina more comfortable.
• Ms. Nina misunderstanding and thought that the compliment and invitation have to do with something personal.
Why this problem happen?
Universalism vs Particularism
Universalism: U.S.Ms. Nina believe that agreements and contracts are used as the basis for doing business.Particularism: Argentina.Mr. Juan believe that deals are made based upon friendships.
Specific vs Diffuse
• Specific: U.S.Ms. Nina-strong separation between work and
private lifedirect in communications• Diffuse: Argentina.Mr. Juan-no clear distinction between work and
private lifework and private life are closely linked but
intensely protected
High context vs low context culture.
• High context: ArgentinaVerbal Communication Styles-Messages implicit and
indirect (saving face).Mr. Juan want to be friendly with Ms. Nina. But,
instead of saying he want to be friendly, he invite Ms. Nina for dinner.
Nonverbal Communication-Polychronic (committed to people, tend to build lifetime relationships)
Mr. Juan more focusing in build relationship with Ms. Nina rather that doing the business.
• Low context: U.S.Verbal Communication Styles-meet only to
accomplish objectives, direct in communication.
Ms. Nina more focusing on the business meeting, and she thought that the compliment and invitation have to do with something personel
Nonverbal Communication-Monochronic (committed to the job, accustomed to short-term relationships)
Ms. Nina more focusing in doing the business rather than build a relationship.
How to solve this problem?
Recommendation for Ms. Nina
• Ms. Nina should accept Mr. Juan’s invitation to leave a good impression on the first meeting.
• If she uncomfortable going alone, she can ask Mr. Juan whether she can bring accompany along.
• Rejecting the invitation could jeopardize the business deal.
Recommendation for Mr. Juan
• Do not take Ms. Nina’s rejection as rude.• Concentrate on one problem at a time. Mr.
Juan should discuss about the business first before invite Ms. Nina for a dinner.
• Mr. Juan should know that for U.S people, business lunch are more common than dinners.
Other recommendation
Be aware of non-verbal communication
Develop trust.
Tips for effective negotiation with Argentina.
Let the meeting flow, and at some times, push the process slightly.
Respect a person’s title, age, background connections, whether issue is being discussed.
Conclusion
Show empathy towards each other.
Both of them should try respecting and honoring
differences, and learn how to get along with each other.
It will make them more tolerant of each other view and
also reveal just how much our own cultural background
influences our perceptions and view of ideal social
interactions.
Being flexible towards each other.
They should bear in mind that not all Europeans are the same
in their way of conducting a business meeting. The culture is
not only vary dramatically within a single geographic region.
They also may be wildly different within region of a single
country. So, Mr. Juan and Ms. Nina should be ready to adapt
the differences in their culture.
Being considerate and understanding toward each other will
ensure the successful of the meeting and keep both parties
satisfy with the outcome from the meeting.
Recommended