Communication skills gihan

Prepared By : Gihan Aboueleish

Communication Skills

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Communication is…… It is a process of exchanging ;

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SpeechSignalsWritingBehavior

•Information•Ideas•Thoughts•Feelings•Emotions

Not Everyone like you “Communicate..…”

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Communication;

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What is communicationThe process of communication is what allows us to interact with other people.

Common forms of communication include speaking writing, Body language broadcasting.

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Process of communication

Communication is the process of sending and receiving information among people…

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Verbal Communication It refers to the form of communication in which message is

transmitted verbally. Communication is done by word of mouth and a piece of

writing.

Verbal Communication is divided into: Oral Communication Written Communication

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The 7c’s of effective communication

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Barriers to Communications

•Lack of Sensitivity to Receiver

•Lack of Basic Communication Skills

•Insufficient Knowledge of the Subject

•Emotional Interference•Lacking confidence

Encoding Barriers

• Physical Distractions•Channel Barriers.•Long Communication

Chain.

Transmitting Barriers

•Lack of Interest .•Lack of Knowledge  .•Lack of Communication Skills•Emotional Distractions •Information overload •Conflicting Messages

Decoding Barriers .

•No Provision for Feedback

•Inadequate Feedback.

Responding Barriers

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Over-coming the barriers of effective communication

Effective Communication skills

Body language

(Smile, Eye contact, Gestures, tone)

Cultural Sensitivity

Checking for understanding

Summarizing what has been said

Seeking Participation

Effective Questions

Simple Words

Connecting withThe audience

What we are taught.…

9%

16%

30%

45%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Writing Reading Speaking Listening

Amount taught

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Path for good communication

Listen to Understand

Understand before speaking

Speak to be

understood

Seek understanding

before proceeding

Repeat

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1. Physical barriers

2. Perceptual barriers

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3 .Emotional barriers 4 .Cultural barriers

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5 .Language barriers 6 .Gender barriers

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7 .Interpersonal barriers

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How to Overcome Barriers of Communication

Taking the receiver more seriously Crystal clear message Delivering messages skilfully Focusing on the receiver Using multiple channels to communicate instead

of relying on one channel Ensuring appropriate feedback Be aware of your own state of

mind/emotions/attitude

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Thank You

@gihanaboueleish

gIhan aboueleish

- .gihan aboueleish@hotmail com

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