CAVR 2009 Keynote Erin Spink

Erin R. Spink CAVR 2009 Erin.SpinErin R. Spink CAVR 2009 Erin.Spink@yahoo.cak@yahoo.ca

Volunteer Engagement:Volunteer Engagement:

Defining the future of the Defining the future of the professionprofession

““Communication is not just words, Communication is not just words,

paint on canvas, math symbols or the paint on canvas, math symbols or the

equations and models of scientists: it is equations and models of scientists: it is

the interrelation of human beings trying the interrelation of human beings trying

to escape loneliness, trying to share to escape loneliness, trying to share

experience, trying to implant ideasexperience, trying to implant ideas.”.”

~~William Marstellar

““I dreamt in my life dreams that have I dreamt in my life dreams that have

stayed with me ever after, and changed my stayed with me ever after, and changed my

ideas: they’ve gone through and through me, ideas: they’ve gone through and through me,

like wine through water, and altered like wine through water, and altered

the colour of my mindthe colour of my mind” ” ~~Emily BronteEmily Bronte

The long and winding roadThe long and winding road

Wikipedia & LexipediaWikipedia & Lexipedia

4 authors (4 authors (Saul, Pollan, Postman & PutnamSaul, Pollan, Postman & Putnam))

Academic research on engagementAcademic research on engagement

Research on volunteer engagementResearch on volunteer engagement

Closing thoughtsClosing thoughts

Air conditioningAir conditioning

DictionaryDictionary

MuseumMuseum

““It's not a word game. It's not a word game.

Words aren’t fashion. Words aren’t fashion.

Language means somethingLanguage means something..””

~~John Ralston SaulJohn Ralston Saul

““In fact, this domination of management in our

society has produced, I think, a profound

inefficiency, ineffectiveness... In effect

civilization has been blunted by the

quantity of administration which lies upon it...”~~John Ralston SaulJohn Ralston Saul

““There are some forty-five thousand There are some forty-five thousand

items in the average American items in the average American

supermarket and more than a supermarket and more than a

quarter of them now contain corn.”quarter of them now contain corn.”

~Michael Pollan~Michael Pollan

“She cooked with Crisco or Wesson

oil rather than chicken or duck fat and

used margarine rather than butter because

she’d absorbed the nutritional orthodoxy of

the time, which held that these more

up- to- date fats were better for our health.

(Oops.)”~Michael Pollan

““Our eating also constitutes a relationshipOur eating also constitutes a relationship

with dozens of other species—plants, animals, and with dozens of other species—plants, animals, and

fungi— with which we fungi— with which we

have coevolved to the point where our have coevolved to the point where our

fates are deeply entwined.”fates are deeply entwined.”

~Michael Pollan~Michael Pollan

““The telegraph may have made the The telegraph may have made the

country into ‘one neighbourhood’, but it country into ‘one neighbourhood’, but it

was a peculiar one, populated by was a peculiar one, populated by

strangers who knew nothing but the most strangers who knew nothing but the most

superficial facts about each othersuperficial facts about each other.” .” ~~Neil PostmanNeil Postman

““Death is not the greatest loss in Death is not the greatest loss in

life. The greatest loss is what dies life. The greatest loss is what dies

inside us while we liveinside us while we live”. ”.

~Norman Cousins~Norman Cousins

""What we need to fight against is this What we need to fight against is this

destructive tendency to weigh only destructive tendency to weigh only

personal interest. This leads to venality, to personal interest. This leads to venality, to

the flattening of consciousnesses, to this the flattening of consciousnesses, to this

infamous infamous behaviourbehaviour which surrounds us which surrounds us." ."

~Wilfrid Laurier, 1881~Wilfrid Laurier, 1881

factoids...

Every ten minutes of commuting reduces all forms of social capital by 10%

Watching commercial entertainment TV is the only leisure activity where doing more of it is associated with lower social capital.

Declining Social Capital:

Trends over the last 25 years

Attending Club Meetings 58% drop Family dinners 43% drop

Having friends over 35% drop

Social capital- circa 2009Social capital- circa 2009

“… “… language and participation, are tied to the language and participation, are tied to the

idea of rejecting false individualism— that idea of rejecting false individualism— that

individualism is walking away from society as individualism is walking away from society as

opposed to participating in society…when in fact opposed to participating in society…when in fact

individualism is about participation and individualism is about participation and

obligation. The more you participate the more obligation. The more you participate the more

you are an individual; that is how a humanist you are an individual; that is how a humanist

democracy is builtdemocracy is built.”.” ~~John Ralston SaulJohn Ralston Saul

Which animal?Which animal?

““A world community can exist only with world A world community can exist only with world

communication, which means something more communication, which means something more

than extensive shortwave facilities scattered than extensive shortwave facilities scattered

about the globe. It means common about the globe. It means common

understanding, a common tradition, common understanding, a common tradition, common

ideas and common idealsideas and common ideals.”.”

~~Warren BennisWarren Bennis

Discretionary

DiscretionaryDiscretionaryDiscretionary

SatisfactionMotivation

EmbeddednessPsychological contract

Commitment (affective, organizational, normative and continuance)Organizational justice

Role identityPro-social personality attributes

Pride & respectOrganizational citizenship

Perceived organizational supportPerceived supervisor support

Effort

TheoristsTheorists Dilys Robinson

Robinson, D., Perryman, S., Hayday, S. (2004). The Drivers of Employee Engagement Report 408, Institute for Employment Studies, UK.

Allan SaksSaks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619.

Brian HegerHeger, B. (2007). Linking the Employee Value Proposition (EVP) to Employee Engagement and Business Outcomes: Preliminary Findings from a Linkage Research Pilot Study. Organization

Development Journal, 25(2), 121-132.

Matthew Liao-TrothLiao-Troth, M. (2001). Attitude Differences Between Paid Workers and Volunteers. Nonprofit Management and Leadership, 11(4), 423-442.

William KahnKahn, W.A. (1990). Psychological Conditions of Personal Engagement and Disengagement at Work. Academy of Management Review, 33, 692-724.

Drivers of Employee Engagement:

trust & integrity

nature of the job

line of sight between individual contribution and company or team performance

career growth opportunities

pride about company

the coworkers and team members

employee development

personal relationship with one’s immediate manager

~Conference Board (2007)

TheoristsTheorists Dilys Robinson

Robinson, D., Perryman, S., Hayday, S. (2004). The Drivers of Employee Engagement Report 408, Institute for Employment Studies, UK.

Allan SaksSaks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619.

Brian HegerHeger, B. (2007). Linking the Employee Value Proposition (EVP) to Employee Engagement and Business Outcomes: Preliminary Findings from a Linkage Research Pilot Study. Organization

Development Journal, 25(2), 121-132.

Matthew Liao-TrothLiao-Troth, M. (2001). Attitude Differences Between Paid Workers and Volunteers. Nonprofit Management and Leadership, 11(4), 423-442.

William KahnKahn, W.A. (1990). Psychological Conditions of Personal Engagement and Disengagement at Work. Academy of Management Review, 33, 692-724.

Saks Model (2006)Saks Model (2006)

Antecedents

-Job Characteristics

-Perceived

Organizational Support

-Perceived Supervisor

Support

-Rewards and

Recognition

-Procedural Justice

-Distributive Justice

Consequences

-Job Satisfaction

-Organizational

Commitment

-Intention to Quit

-Organizational

Citizenship

Behaviours

Employee Engagement

Job engagement

Organization

engagement

Hypotheses & FindingsHypotheses & Findings

SaksSaks::

EngagementEngagement a) role satisfactiona) role satisfaction

(Job & Organization)(Job & Organization) b) organization commitmentb) organization commitment

c) intention to quit (-ve)c) intention to quit (-ve)

SpinkSpink::

EngagementEngagement a) role satisfactiona) role satisfaction

(Role & Organization)(Role & Organization) b) organization commitmentb) organization commitment

c) intention to quit (-ve)c) intention to quit (-ve)

““In other words we have to ensure that

language acts as a means of

communication between all

communities, between citizens” ”

~~John Ralston SaulJohn Ralston Saul

Thank youThank you

For any questions or comments, please contact me at the email below.

CAVR 2009 Keynote Erin Spink

Education

Improving Volunteer Engagement MAVA Conference May 2013 Presented by Erin Spink

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