Beyond Cupfighting - A company based on Love

2012 Summit 1-3 February

A Company based on Love Ilja Heitlager

personal

craftsmanship

Schuberg Philis

Dutch IT company

experts

few happy customers

Structure build are counter productive silos

hierarchy

critical systems

100%

multidisciplinary teams

experts in front

full context

responsible

personal relationships

cupfighting

Outsourcing Performance 2006-2011

Overview of the Dutch market for IT outsourcing

0 20 40 60 80 100 (%)

Schuberg Philis

Logica Ordina T-System Atos Origin IBM Capgemini HP Enterprise Services Getronics

100

Imtech ITC Simac Sogeti Fujitsu Centric Accenture

82 81

72 70 70

67 61

59

82 82 83

88 90

94

Customer Recommendation

' 04 '05 '06 '07 ' 08 '09 ' 10 ' 11 ' 04 '05 '06 '07 ' 08 '09 ' 10 ' 11

2004 - 2011

Customer Satisfaction

7.2 7.7

8 . 7 8 . 2 8.1 8 . 1

' 04 '05 '06 '07 ' 08 '09 ' 10 ' 11

6 . 5 9 . 0 13.2

20.2

30 . 4 35 . 0 42.5

47 . 5

' 04 '05 '06 '07 ' 08 '09 ' 10 ' 11

40 50 65

85 101

118

149

170

' 04 '05 '06 '07 ' 08 '09 ' 10 ' 11

2004 - 2011

Customer Satisfaction

7.2 7.7

8 . 7 8 . 2 8.1 8 . 1

' 04 '05 '06 '07 ' 08 '09 ' 10 ' 11

FTE

Revenues in mill EUR

next?

TOC »  No guts »  Tradition of getting together

timing

match

Filmpje

energy affection

inspire share

Kidswall

www.schubergphilis.com www.cupfighter.net

Ilja Heitlager iheitlager@schubergphilis.com @iheitlager

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