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WelcomeDiploma Webinar Series
DisclaimerAll information provided is for educational purposes only and does not take into account your personal situation, needs or
wants.
Neither Australis College, the course authors nor facilitators are providing financial product, credit, tax, legal or other advice. If
you do require advice consult an appropriately authorised person.
Material is believed to be correct at the time of publication however rates, thresholds, legislation and links are continuously
changing without notice, therefore no information provided should be relied upon in professional practice without first
confirming its accuracy.
Emotional Intelligence
What is emotional intelligence?
Emotional intelligence (EQ) refers to the ability to
perceive, control and evaluate emotions not only of yourself
but others
Types of emotions
Fear
Shame
Rejection
Sadness
Powerless Hopeless
Lonely
How emotions make us behave
Certain situations trigger emotional reactions
Emotions Trigger Physical Responses
Emotions Determine Decisions
Emotions Respond to Actions
IQ v EQ
What is your level of EQ?• You feel upset for no reason. How do you react?• When starting a new job or project, how do you feel?• How do you feel when embarking on new studies?• How do you feel if you don’t get your assignment
correct the first time?• In my group of friends, I am generally aware of how
each person feels about the other people in our social circle?
How to develop your EQ
Tapping Into Your EmotionsPay attention to your bodyAvoid judging your own emotions
http://www.wikihow.com/Develop-Emotional-Intelligence
In conclusion
Emotional intelligence can be improvedPeople with high EQ tend to know how to use fun and humour to make themselves and others feel safer and happier.
Questions?
Thank you for listening to this webinar
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