At the Hotel

Travel VocabularyAt the Hotel

AccommodationsWhere you will stay when you’re traveling

When traveling for business or for pleasure, you have several accommodation options.

Many students from Europe & North America travel for a few months to a year with friends.They often only carry a backpack, which is why they are called B____________________

They usually stay in H_________ or G________________ because they are inexpensive. But, most times, they must live in a communal space. It’s a great way to meet other travelers.

When traveling for business or for pleasure, you have several accommodation options.

Many students from Europe & North America travel for a few months to a year with friends.They often only carry a backpack, which is why they are called BACKPACKERS

They usually stay in HOSTELS or GUESTHOUSES because they are inexpensive. Most times, they must sleep in a communal space. It’s a great way to meet other travelers.

Most business travelers & travelers in urban areas chose to stay in a H____________. They can be very simple or very luxurious.

They are usually booked by travelers who will spend more time outside their accommodation.

Most business travelers & travelers in urban areas chose to stay in a HOTEL. They can be very simple or very luxurious.

They are usually booked by travelers who will spend more time outside their accommodation.

Families & people traveling for pleasure often book a R________________.

This accommodation offers restaurants, spas, classes, and tours. The focus of resortsto to foster R&R: Rest & R___________________.

Families & people traveling for pleasure often book a RESORT.

This accommodation offers restaurants, spas, classes, and tours. The focus of resortsto to foster R&R: Rest & RELAXATION.

There are other unique accommodation types too.

• If you’re interested in staying with a local family and learning about their culture anddaily activities, you can do a H________________.

• If you’re traveling with a group and need several beds, many people opt to rent a Vac_______________ rental / villa, or a C___________, both of which have the advantages of a kitchen & more privacy.

There are other unique accommodation types too.

• If you’re interested in staying with a local family and learning about their culture anddaily activities, you can do a HOMESTAY

• If you’re traveling with a group and need several beds, many people opt to rent a VACATION rental / villa, or a CONDO , both of which have the advantages of a kitchen & more privacy.

Accommodation FeaturesThings you will see in your hotel

’F______________' are places that visitors can go to, such as Swimming pools, Saunas, Tennis courts, Golf courses, Gyms, Spa etc. ex: “This resort didn’t maintain their facilities, so the place looked old.”

’A_______________' are services & items that the hotel offers to its guests, such as laundry services, Salon, Room service, Laundry, Car service; as well as Shampoos, Soap, Hair dryer, Towels, etc. ex: The Park Hyatt offers 5-star amenities to all of it’s guests.”

’FACILITIES' are places that visitors can go to, such as Swimming pools, Saunas, Tennis courts, Golf courses, Gyms, Spa etc. ex: “This resort didn’t maintain their facilities, so the place looked old.”

’AMENITIES' are services & items that the hotel offers to its guests, such as laundry services, Salon, Room service, Laundry, Car service; as well as Shampoos, Soap, Hair dryer, Towels, etc. ex: The Park Hyatt offers 5-star amenities to all of it’s guests.”

This is the area where you check-in and check out of your room. It’s called the L________________.

Upon check-in, your luggage will be taken to your room by the B________________.

This is the area where you check-in and check out of to your room. It’s called the LOBBY.

Upon check-in, your luggage will be taken to your room by the BELLBOY.

Reception will give you a K__________ or a K________ C__________ to get into yourroom.

Reception will give you a KEY or a KEY CARD to get into yourroom.

In the Lobby, there’s usually a G__________Shop where you can buy (usually expensive)souvenirs.

In the Lobby, there’s usually a Gift Shop where you can buy (usually expensive)souvenirs.

At the I________________ Desk, you can usually get information and maps about thecity you’re in. You may also be able to book cars, tours, and other services from this desk.

A C______________ is the person who works at the desk. They are usually very knowledgeable about where to go, and things to do in the city.

At the INFORMATION Desk, you can usually get information and maps about thecity you’re in. You may also be able to book cars, tours, and other services from this desk.

A CONCIERGE is the person who works at the desk. They are usually very knowledgeable about where to go, and things to do in the city.

A basic hotel room is called a St________________ Room.

They usually come with a S____________ bed, or a D_________________bed

A basic hotel room is called a Standard Room.

They usually come with a Single bed, or a Double bed

If you’re traveling with friends or family, you may want to get a T_____________ Room.This room has two beds.

You can also request an Extra bed, or F________________ Bed if you’re traveling withmany people. Though, sometimes this has a fee.

If you’re traveling with friends or family, you may want to get a T_____________ Room.This room has two beds.

You can also request an Extra bed, or FOLDAWAY Bed if you’re traveling withmany people. Though, sometimes this has a fee.

You can also get a S_______________, which is when your room comes with a sittingarea, (Sofa, Chairs, and sometimes a small kitchen)

You can also get a SUITE, which is when your room comes with a sittingarea, (Sofa, Chairs, and sometimes a small kitchen)

* Sometimes called Family Room

What’s in Your Room?Vocabulary

Many hotels provide a few C______________________ (FREE) Amenities, such as

• SH________________ to wash your hair• S_________________ to smell fresh!• T_______________ & a toothbrush to keep your teeth white.• A C_______________ for your hair

And most hotels will offer free bottles of water.

Many hotels provide a few COMPLIMENTARY (FREE) Amenities, such as

• SHAMPOO to wash your hair• SOAP to smell fresh!• TOOTHPASTE & a toothbrush to keep your teeth white.• A COMB for your hair

And most hotels will offer free bottles of water.

Most resorts will provide a R_____________ and Sl________________ for guests towear around their room.

Most resorts will provide a ROBE and SLIPPERS for guests towear around their room.

Most hotels will include a M______ Bar in the room for when the guests want to eatsnacks and drink. These are NOT complimentary, and often O_________PRICED.

Most hotels will include a MINI Bar in the room for when the guests want to eatsnacks and drink. These are NOT complimentary, and often OVERPRICED.

You may need to call to order extra T_______________ to be delivered to your roomby H_________________.

You may need to call to order extra TOWELS to be delivered to your roomby HOUSEKEEPING.

Other Items you may need to request:

I________

H___________

Assistance with theS__________

L____________ Services

Other Items you may need to request:

IRON

HAIR DRYER

Assistance with theSAFE

LAUNDRY Services

Hotel Services

If you don’t feel like eating out, you can always order R_______ S__________ and havefood delivered to your room.

If you don’t feel like eating out, you can always order ROOM SERVICE and havefood delivered to your room.

Many places will offer a Complimentary Breakfast B________________. If you’re lucky, your buffet will have an Omelet Station, a big selection of fresh fruits, cereals,juices and breads.

This is called a C_______________ Buffett

Many places will offer a Complimentary Breakfast BUFFETT. If you’re lucky, your buffet will have an Omelet Station, a big selection of fresh fruits, cereals,juices and breads.

This is called a CONTINENTAL Buffett

C________________ rooms and E_________ Halls are often available to be booked.

Additionally, many hotels offer a Business Center which includes computers with internet, printers, and office supplies.

CONFERENCE rooms and EVENT HALLS are often available to be booked.

Additionally, many hotels offer a Business Center which includes computers with internet, printers, and office supplies.

If you’ve got an early morning appointment, you can call the front desk to request a W______-U_______ C___________.

Someone will call you in the morning to make sure you get up!

If you’ve got an early morning appointment, you can call the front desk to request a WAKE-UP CALL.

Someone will call you in the morning to make sure you get up!

Most hotels have a Check-out time at noon-2pm. When you check-out, you will see a list of all of your CH_______________. This will be a list of all the services and food you’vebought during your stay.

Most hotels have a Check-out time at noon-2pm. When you check-out, you will see a list of all of your CHARGES. This will be a list of all the services and food you’vebought during your stay.

HOTEL SITUATIONSQuiz

Hello, My name is Thao. I have a ___________.

a) check-inb) reservationc) reserve

Hello, My name is Thao. I have a ___________.

a) check-inb) reservationc) reserve

Is there ________________ between the pool view and the garden view?

a) a difference in priceb) more expensivec) cheaper

Is there ________________ between the pool view and the garden view?

a) a difference in priceb) more expensivec) cheaper

OK, ________________ with the the double room with the pool view please.

a) make meb) I'll goc) do it

OK, ________________ with the the Double room with the pool view please.

a) make meb) I'll goc) do it

Would it be ________________to see the room first?

a) goodb) allowc) possible

Would it be ________________to see the room first?

a) goodb) allowc) possible

Well, the room is a little dark. Do you have any that are ________________?

a) lighterb) brighterc) sunny

Well, the room is a little dark. Do you have any that are ________________?

a) lighterb) brighterc) sunny

Could I ________________ see the ocean view room please?

a) make a lookb) take a seec) take a look

Could I ________________ see the ocean view room please?

a) make a lookb) take a seec) take a look

Before you can check-in to your room, you must pay ________________.

a) aheadb) upfrontc) advance

Before you can check-in to your room, you must pay ________________.

a) aheadb) upfrontc) advance

How do I ________________ this restaurant? Is it walking distance, or must I take a taxi?

a) come tob) arrive in c) get to

How do I ________________ this restaurant? Is it walking distance, or must I take a taxi?

a) come tob) arrive in c) get to

How much ____________ from here to the restaurant?

a) does a taxi costb) is the taxi price c) do I pay a taxi

How much ____________ from here to the restaurant?

a) does a taxi costb) is the taxi price c) do I pay a taxi

Yes, can you get housekeeping to ________________ my room, please?

a) clean upb) make upc) change up

Yes, can you get housekeeping to ________________ my room, please?

a) clean upb) make upc) change up

Yes, could you tell the family in the next room to _________________ at night? They were listening to music all night and we couldn't sleep.

a) be quietb) be silentc) keep silence

Yes, could you tell the family in the next room to _________________ at night? They were listening to music all night and we couldn't sleep.

a) be quietb) be silentc) keep silence

What time do we have to ________________ tomorrow?

a) checkb) check outc) get out

What time do we have to ________________ tomorrow?

a) checkb) check outc) get out

Is there somewhere we can ________________ until our flight this evening? a) security our bagsb) lock our bagsc) leave our bags

Is there somewhere we can ________________ until our flight this evening? a) security our bagsb) lock our bagsc) leave our bags