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Applied Hospitality
Health, Wellness&
other things…
How to work a shift and not get upset?
Emotions!
Levels of Development
When
Why do guests return?
Connection
Connection
Validation
Connection
Validation
Approval
3 boxes a guest need to check beforewe can give approval:
1. Has to able to afford the food, drinks & service!
2. Can NOT be verbally or emotionally abusive!
3. Can NOT be violent!
Contentment:
–noun
1. the state of being contented; satisfaction; ease of mind.2. Archaic . the act of making contentedly satisfied.
— adj
1. mentally or emotionally satisfied with things as they are 2. assenting to or willing to accept circumstances, a proposed course of action, etc
Contentment:
–noun
1. the state of being contented; satisfaction; ease of mind.2. Archaic . the act of making contentedly satisfied.
— adj
1. mentally or emotionally satisfied with things as they are 2. assenting to or willing to accept circumstances, a proposed course of action, etc
The Contentment Mantra
The Contentment Mantra
It is like this now!
It is like this now!
Example:
The Emptiness of the Irritating Person
ASSHOLE
Mind Boot Camp
WHY:What's your purpose? What's your cause? What's your belief? Why does your organization exist? Why do you get out of bed in the morning?
WHY:What's your purpose? What's your cause? What's your belief? Why does your organization exist? Why do you get out of bed in the morning? And why should anyone care?
Why should anyone care?
The Golden Circle
The Negroni Experiment
“Gra%tude”
“Love”
“Compassion”
“Peace”
“Anger”
“Hate” Thoughtsofmurder
1. POSITIVE ATTITUDE
2. EXERCISE
3. NUTRITIONAL PLAN FOR OPTIMAL METABOLISM
4. WATER
5. ENOUGH SLEEP
?
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