Adapting to a Changing World

Adapting to a Changing WorldExceptional Services for a New Information Environment

Lauren Pressley Instructional Design Librarian

Wake Forest University

The Plan

• Information Environment & Our Users

• Excellent Services and Relevancy

• Positioning Libraries for the Future

The information environment is

changing...

... & our users’ expectations are

changing, too.

The Information

Environment in 2009

• Accessing Information•Knowledge Creation•Publishing

Accessing Information

Evolution of Information

Access•Hierarchy•Search •Push

hierarchy

Everything In Its Place

Everything In Its Place

Controlled Vocabulary

Complex Systems

Based in a Physical World

search

Multiple Locations

Tagging, UGC

One Pile, Less Organization

Hyperlinked Environment

Only About 10 Years Old

push

Aggregation

Customized Information Delivery

UGC, Expert Created Metadata

RSS

Social Networking

Widespread for About 4-5 Years

Knowledge Creation

Technology Driven

Knowledge Creation•Communication•Networks•Transparency•Openness

communication

Quickly Paced

Multiple Channels

Blended Personal/Professional

networks

Social Networks

Professional Networks

Professionally Oriented

transparent

Works in Progress

Powerful Voices

open

Shared Content

Creative Commons

Remix Culture

Publishing

The Future of Publishing

•Journals and University Presses•eJournals and Open Access•Google Books

journals and university presses

Skyrocketing Costs

Fewer Presses

Emerging Models

ejournals and open access

Clear Transition

More Electronic Titles

Open Access

Institutional Repositories

Google Books

Google Books Project

Google Books Settlement

Google Has a Vision

The Information

Environment in 2009

• Accessing Information•Knowledge Creation•Publishing

How can we be relevant for our

users?

Knowing Expectations

Building

Web Presence

Services

Teaching

What Isn’t Valued

What are approaches to excellent

services for users?

mobile services

Reference

Informational Messages

multimedia services

Video

Toolkit

instructional services

Library Instruction

Academic Instruction

Technology Services

Hosting Tools

Supporting the Use of Tools

How do we position libraries for the

future?

Image CreditsEvolution the Ride http://www.flickr.com/photos/12836528@N00/1856663523

Everything in its place http://www.flickr.com/photos/51135741@N00/186943415Library Parabola http://www.flickr.com/photos/64174165@N00/370775225Photograph http://www.flickr.com/photos/92237387@N00/76749236Catalogue http://www.flickr.com/photos/70278718@N00/4703228Pulling Out the Cantos http://www.flickr.com/photos/26231875@N00/3213873373A Nice Place to Stay on the Internet http://www.flickr.com/photos/51035555243@N01/76761120Lost in Tagging http://www.flickr.com/photos/31797858@N00/21241788692008-0727-DSC2896 (haystacks) http://www.flickr.com/photos/11444813@N03/2721443285Books http://www.flickr.com/photos/40974217@N00/16114117An apple with the logo of Google http://www.flickr.com/photos/30795657@N00/2209205063ROYGBIV http://www.flickr.com/photos/30352125@N00/216348017RSS 2005 http://www.flickr.com/photos/75815807@N00/66462706The Solar System http://www.flickr.com/photos/11304375@N07/2818891443Orange Glow http://www.flickr.com/photos/86891211@N00/72224228Left http://www.flickr.com/photos/72922449@N00/424074399My New Office Setup http://www.flickr.com/photos/54603144@N00/1343193489My Desk http://www.flickr.com/photos/55851553@N00/2610457820Big Hand on Dirt http://www.flickr.com/photos/15734079@N00/479092117Chicago IL Election Night http://www.flickr.com/photos/94975828@N00/3009095726Magda and Klara Sharing Ice Cream http://www.flickr.com/photos/25405741@N00/1443514113Lessig Keynote http://www.flickr.com/photos/92436511@N00/247840346Ice Cream and Mango http://www.flickr.com/photos/8458589@N08/1048131544Somebody Get This Girl a Novel! http://www.flickr.com/photos/44124412272@N01/4299234Cars and Coffee 26 http://www.flickr.com/photos/8663326@N06/3133034098UT Tower http://www.flickr.com/photos/35888901@N00/2674668704Etech 2008 http://www.flickr.com/photos/7550402@N02/2308859535An Intersection of Paths http://www.flickr.com/photos/11594851@N00/86555028My Office, March 2008 http://www.flickr.com/photos/65977087@N00/2306151268MusicBrainz Servers http://www.flickr.com/photos/81126501@N00/2939259129Cat and Mouse Games... http://www.flickr.com/photos/71652949@N00/3059087784Savage Walk http://www.flickr.com/photos/61787893@N00/275371357Big Talker http://www.flickr.com/photos/71235231@N00/51032897And I Saw Your Hand… http://www.flickr.com/photos/51035555243@N01/85441961Light #2 http://www.flickr.com/photos/41066937@N00/84994761Introduction to Monstering http://www.flickr.com/photos/76074333@N00/318034222Choices http://www.flickr.com/photos/53611153@N00/3340033037Questions http://www.flickr.com/photos/42788859@N00/318947873

Questions? Comments?

Contact me!

lauren@laurenpressley.comhttp://laurenpressley.com/libraryTwitter: LaurenPressley