5.11 Critical Success Factors in High Performing Rural Continuums of Care

Utah’s Ten-Year Plan Approach

Lloyd S. Pendleton

Director, Homeless Task Force

State of Utah

NAEH Washington D.C.

July 13, 2010

State Vision

Everyone has access to safe,decent, affordable housing with the needed resources and supports for self-sufficiency and well being.

Homeless Coordinating Committee Organization

HCC

Local Homeless Coordinating Committees

Supportive Services

Affordable Housing

Discharge Planning

Information Systems

Bear River AOG

Salt Lake County COG Five-County

AOGMountainland

AOG

Six-County AOG

San Juan County

COG

Uintah Basin AOG

Weber County COG

Davis County COG

Grand County COG

• Domestic Violence

• Case Management

• Training

• Employment

Allocation Committee

• Elected Chairs

• Ten-Year Plan

• Banks

• Developers

• Housing Authorities

• Planners

• Providers

• HMIS

• Outcome Measures

• Management Reports

• Mental Health

• Substance Abuse

• Foster Care

• Juvenile Justice

Marie Christman

Lt. Governor

Gordon Walker Kristen Cox Bill Crim JoAnn Seghini

COG – Council of Governments

AOG – Association of Governments September 2007

Craig Burr

• Prisons• Jails

Tooele COG

Carbon/EmeryCOG

Local Homeless Coordinating Committee (Model)

End Chronic Homelessness andReduce overall Homelessness by 2014

Faith Based Orgs.

Sheriff

Dept. of Human Services

Police Chief

Continuum of Care

Housing Authorities

Businesses

Dept. Workforce

Ser.

Colleges/Tech. Schools

MISSION

Financial Institutions

At Large

Elected Official Chair

Dept. of Corrections

Dept. of Health

Schools/PTA

Local Government Leaders

Domestic Violence

Vice-Chair

United Way

Native America Housing Authority

Service Agencies

Community Clinics

FormerlyHomeless

State Champion’s Role in Rural Areas

• Identifies and works with local champions• Helps local champions build political will• Viewed as a team member of the local homeless committee homeless efforts• Keeps the discussion focused• Lots of face time with key local players

Rural Area Homeless Service Provider Characteristics

• Few staff

• Multiple tasks

• Low pay

• Limited skills – management/processes

• Limited funding

• High demand for facilities and staff

• Caring and hard working

Champions

More powerful than great plans, a big committee or even a lot of money in achieving organizational and community changes

Key Characteristics

• Energy – With out it many projects will begin, but few will finish. – Stamina and staying power– Enthusiasm and optimism– Sense of humor

• Bias to Act – Many people are at heart critics, planners, or boosters; champions are doers and want to solve problems– Focus on solutions– Sense of urgency– Opportunity driven

Key Characteristics Cont.

• Results Oriented – Believe that outcomes, not process, matters most. Networking and capacity building are the means, not the end.– Need for achievement– Clear and compelling vision for success– Charts and uses milestones

• Personal Responsibility - Takes responsibility for their own behavior.– Acknowledges errors and mistakes– Focuses on personal more than group accountability– Takes responsibility before it is delegated

Key Characteristic Cont.

• Belief in Common Good – Looks beyond what is good for their families and friends.– Sees and feels impacts on others– Builds on diversity– Activates shared values

• Inclined to Teams – Provides the juice, but knows they need an engine.– Forms teams from differences, not the like-minded– Shares credit as well as information– Seeks creation, not agreement

Utah’s Experience

• Identified and nurtured local champions to varying degrees in all eight rural areas

• Political leader champions leave office – need to keep identifying and cultivating additional local champions

• One location took three years of work to get a political leader engaged and to chair the local homeless coordinating committee

• On going process