Multi Channel Call Recording services

Global Call Recording as a service

Multi channel recording to support global customers

Call Recording specialist

• Touch launched Call Recording as a service in 2010

• Norway implemented MIFID in 2011, first country, first mover

• The service supports MIFID and Personal data act

EMEA technology Fast 500 the last two years

touchLegal compliancy

Compliant with EU initiatives like Markets in Financial Instruments Directive (MiFID) and the Market Abuse Directive

The service support Personal Data Protection, which is important to prevent un-authorised use of stored data

Self-service web portal• Role based user accounts

– Secure login

• Powerful search engine

• Search, retrieval, listen, download and administration

• Use scenarios– Training, Self-training (listen to your own calls), Team

leader coaching– Documentation, Sales & agreements– Product, Feedback from customers– Threats, Unpleasant calls

No recording of private calls

• Flexible whitelist with two types

• Personal whitelist for each employee

• Global whitelist for the whole department/ company

Right to access information

• Customers and employees can require electronic access to stored personal data

• Compliance Officer must at request immediately make the files available

Touch Call Recording support this function, which can be controlled by Compliance Officer

Touch SecureStorage and

Management

Operator connector

Skype Recorder

Chat Logger

Chat Logger

Operator connector

Operator connector

Operator connector• Administration• Search engine• Streaming• Logging and trace• Configuration• Reports

Touch Multi Channel Call Recording

PBX Recorder

PBX Recorder

CC Recorder

Fixed net - PBX Recorder

• PBX Recorder is a recording server for call recording of both in- and outgoing calls, incl. all types of transferred calls

• PBX Recorder is an integrated part of Touch Call Recording service

• On-premise installation

• Support all well known PBX systems

Mobile Call Recording in the Nordics

• Call Recording in the mobile network

• Touch integration with four different mobile operators to support customer demands

• Support all mobile phone types

Mobile Call Recording in US

• Call Recording in the mobile network

• Touch integration with one large mobile operators

• Support all mobile phone types

Mobile Call Recording in UK

• Call Recording in the mobile network

• Touch integration with two different mobile operators to support customer demands

• Support all mobile phone types

Operator independent Mobile Call Recording

• Touch Call Recorder Pro is a mobile application for call recording of both in- and outgoing calls, incl SMS

• Independent of your mobile operator

• Used in regions where net-centric recording is not available

Skype Call Recording

• Touch Call Recorder App is a PC application for call recording of both in- and outgoing calls, incl Skype to Skype calls

• Support both hosted and on-premise

Security

• All files encrypted with unique and strong encryption keys

• ISO/IEC 27001:2005 certified– Information Security

Management System certification

Contact Person

Even.Hovde@touch.no CEOM: +47 922 22 494