Metro Atlanta Economic Development Council, Poland Overview - World Trade Center Atlanta

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Metro Atlanta Economic Development Council

EY Poland Overview13th August , 2014

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EY Operates Shared Services in Multiple Locations

GDN China► Dalian

GDN India► Bangalore► Chennai► Gurgaon► Kochi► Trivandrum

GDN Argentina► Buenos Aires

GDN Poland► Wroclaw

LocationsCenters

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Warsaw

WroclawLodz

GDN Poland

Constitution : A wholly owned subsidiary of Ernst & Young Global (EYG)

Location : Wroclaw, Warszawa, Lodz - Poland

Established : 2011

Current services :

Finance & Accounting ( AR/AP)People Shared ServicesProgram Execution Services Global Compliance and Reporting (Assurance)

Staff strength: over 270

Service coverage : Currently serving 14 countries in Europe

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Shared Services Poland Overview

► The Opening was in March 2011 ( back office) and February 2013 for front office

► Around 270 FTEs► Supports EMEIA Region ( Europe, MiddleEast)► Located in Green Towers in Wroclaw

Key highlights:► Scope of service includes: F&A with cash collection,

PSS (recruitment and work force administration), Program Execution services and Global Compliance & Reporting

► Service is provided for 14 countries: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Norway, Poland, Spain, Sweden, Switzerland

Scope of services:

Languages used for our Customers:

Italian Dutch English Spanish French German Nordics

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Wroclaw strengths

Economy and political stability

► GDP for 2013 – 2.2 %► Inflation – 1% for 2013► Unemployment in Wroclaw –

5.3%► Economic and political stability► EUR/PLN – Narodowy Bank

Polski, the central bank of Poland, is set to defend 4.0–4.5 range

► Poland is a member of NATO and UE

Strengths

Infrastructure

► Safe and reliable utilities and chains of supply of products and services (e.g., electricity, heating, telecommunication, internet) with no outages

► Technology infrastructure designed for extreme climatic conditions with additional emergency solutions

► High level of information security► Low levels of crime

People

► Qualified professionals► Effective recruitment► Domain expertise► Good Industry experience► Learning and development► Low attrition

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Talent in Wroclaw

3rd academic center in Poland following Warsaw and Cracow with 158,000 full-time students

24% of the citizens being students

100 faculties offered by 14 public and more than 20 private higher education institutions in Wroclaw

4 big universities: University of Wroclaw, Wroclaw University of Technology, Wroclaw University of Economics and Wroclaw Medical University

2 leading university languages in majority of undergraduate, postgraduate and PhD studies: Polish and English

16 languages taught at regional universities: English, French, German, Spanish, Italian, Russian, Ukrainian, Serbian, Dutch, Czech, Chinese, Hindi, Japanese, Hebrew, Arabic and Greek

GRADUATES

over 35 000 graduates each year

28% of them from economics and administration faculties

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RESUME SCREENING:

PREVIOUS EXPERIENCE EDUCATION, DECLARED LANGUAGE SKILLS, INTERNATIONAL EXPOSURE, CERTIFICATES (LANGUAGE)

1st LEVEL SELECTION:

LANGUAGE SKILLS VERIFICATION

2nd LEVEL SELECTION:

HR INTERVIEW - FOCUS ON MOTIVATION, ATTITUDE, PROCESS ORIENTATION / ATTENTION TO DETAIL, COMMUNICATION, ABILITY TO WORK IN INTERNATIONAL TEAMS, LEADERSHIP SKILLS (IF APPLICABLE)

Selection Process

3rd LEVEL SELECTIONTECHNICAL INTERVIEW (PROJECT TEAM) – FOCUS ON EXPERTISE AND EXPERIENCE IN THE RELEVANT FIELD

NEW JOINERS

THE TIMELINE OF END TO END PROCESS VARIES FROM 1 TO 4-5 MONTHS (DEPENDING ON EXPERIENCE LEVEL AND LANGUAGE SKILLS REQUIREMENTS).

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Induction and Training Program

• ON THE FLOOR – PROCESSING OF SELECTED DOCUMENTS

• INITIALLY LOW VOLUMES

• FOCUS ON QUALITY

• ADDITIONAL CHECKS AND COACHING BY TEAM LEADER OR ASSIGNED SENIOR TEAM MEMBER

STANDARD „WELCOME TO EY” PROGRAM

BUILDING A BETTER WORKING WORLD

RELENTLESS FOCUS ON WINING IN THE MARKET

HIGHEST PERFORMING TEAMS

STRENGTHEN GLOBAL, EMPLOWER LOCAL

SL INTRODUCTION

HR POLICIES, gT&E SYSTEM

WORKPLACE HEALTH AND SAFETY TRAINING

INTRODUCTION TO IT

GENERAL EY INDUCTION

INITIAL TRAINING

ON THE JOB

HIGH PERFORMING TEAMS

ALL EMPLOYEES:

• DELIVERING FEEDBACK

• EXCEPTIONAL CLIENT SERVICE

• BUSINESS WRITING, ENHANCE CULTURAL INTELLIGENCE

MANAGEMENT LEVEL:

• NEW SENIOR / NEW (SENIOR) MANAGER PROGRAM

• COUNSELING SKILLS

SOFT SKILLS TRAINING

• ACCA - BASED ACCOUNTING TRAININGS

• LANGUAGE CLASSES (AND DEDICATED LANGUAGE TRAINING ON THE JOB )

• EXCEL – BASIC, INTERMEDIATE, ADVANCED

• VBA, BO

• NON-VISUAL TYPING

TECHNICAL TRAINING

TRAINING PROGRAMS

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Building Engagement

Performance

Management

Total Rewards

Senior Management Exposure

Learning & Developme

nt

• Individual performance goals• Regular Feedback • Development Plan

• Competitive salary • Annual bonus• Recognition program (Extra Miler, Annual Awards, CVA)• Benefits (sport sponsorship, medical service, life insurance, vouchers,• Integration events)

• Town Halls• Periodic events• Newsletters• 1/2/1 sessions• Focus groups

• E-learning, Classroom• Flash training• Workshops, experience sharing sessions • Books/journals• Cross process training• Internal transfers (IJP)

What is important to our key employees to retain them with EY GSS Poland?

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Key data about Professional Business Services sector in Poland.

Source: ABSL report ’Business services sector in Poland 2014’.

► 128 000 staff in service centers with foreign capital

► 470 service centers

► > 50% increase of employment since 2012

► 87% of service centers have expanded their scope of services in recent years

► 66 new centers emerged since 2013 – 60% were created by new investors with no previous presence in Poland

► 150-170 thous. Is forecast employment in the service sector by the end of 2015

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Total employment in BPO/SSC in Poland 2014

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Thank you