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This session presents a case study of business transformation at the Health and Human Services agency for the State of Texas, where a large number of silo’ed applications were integrated through the induction of BPM and the strategic use of a governance portal. Learn how the governance portal exposed various sets of existing functionality through services interfaces, which were then tied together to create a higher-level composite application that leveraged BPM technologies by creating a process around the services of these two applications. See how the portal was leveraged as a vehicle to communicate the benefits of BPM, enabling greater traction and faster adoption than otherwise would have been possible.
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1 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Dr. Raj RameshBusiness Transformation ConsultantTopSigma Consulting, LLC.
Business Transformation at the Texas Health and Human Services Agency
WelcomeWelcome
to Transformation and Innovation 2007 The Business Transformation Conference
2 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
OrganizationHealth & Human Services
DADS DSHS DARS DFPSHHSC
•Medicaid •Children's Health Insurance Program (CHIP) •Temporary Assistance for Needy Families •Food Stamps and Nutritional Programs •Family Violence Services •Refugee Services •Disaster Assistance
•Eligibility Determination •System Planning and Evaluation •Policy Development and Rule-making •Fraud and Abuse Prevention and Detection •Border Affairs •Early Childhood Coordination •Ombudsman Services
Programs Functions
$15 billion annual budget8500 employees
3 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Governance Management Portal• Role based application access available from a single
point – for Business, IT, Finance, HR and Executive Management.
• Key Functions: Strategic Business and IT Planning/Governance And Operations Management
• Bring the “silos” closer by allowing applications to “integrate”
• Share resources, documents, processes across functional areas
• Integrate information & performance reporting across functional silos
4 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Governance & Compliance
5 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
BT Strategy
Quick wins– Drive the Business Transformation Portal Mock– Integration two or three applications to show proof-
of-concept using only UI integration– Use this to get buy-in from senior management
Long-term wins– Help define the SOA architectural needs– Develop the methodology – Strategy to Execution
6 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Program Objectives
• Better governance
• Business agility
• Faster, cheaper, better
• Increase operational effectiveness
• Transparency
• (Competitive advantage, profitability)
7 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Organizational SilosEfficient within
Inefficient between
1200 applications
8 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Plan Execute Govern
Executive
Business
Technology
Strategy
Roadmap
BusinessArchitecture
TechnologyArchitecture
PortfolioManagement
ProgramManagement
ProjectManagement
ProcessManagement
BalancedScorecard
ProcessImplementation
SystemIntegration
BusinessMetrics
ComplianceMonitoring
BusinessPerformance Balanced
ScorecardMetrics
IT PerformanceManagement
Business Transformation
9 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
General Tenets
• Leverage existing assets• Don’t reinvent the wheel• Iterative development• Align with the culture• Get executive level buy-in• Facilitate collaboration• Focus and follow through• Define performance metrics• Business drives requirements
10 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Business Architecture
Strategy Market & Customer
Information Process Finance
Compliance Assets
Products
Communications
Strategy: goals, objectives, measuresMarket: partners, organization, rolesProducts: product and service portfoliosInformation: terminology, knowledge, termsProcess: tasks, activities, rules, eventsFinance: income, profits, debt, balance sheetCommunication: marketing, brandingCompliance: SOX, controls, governanceAssets: people, technology, equipment, time
IT Strategy
Operations Infrastructure
Applications
Services
ITIL
COBIT
drives
11 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Business Architecture
Strategy Market & Customer
Information Process Finance
Compliance Assets
Products
Communications
Thin-slice approach
12 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Time
Ali
gn
men
t &
Per
form
ance
R1R2
R3
R4
Strategy
Market & Customer
Information Process Finance
Compliance Assets
Products
Communications
Strategy
Market & Customer
Information Process Finance
Compliance Assets
Products
Communications
Strategy
Market & Customer
Information Process Finance
Compliance Assets
Products
Communications
Strategy
Market & Customer
Information Process Finance
Compliance Assets
Products
Communications
13 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
EnterpriseInternetSolutions
Agency
ExecutiveLeadership
Strategydirective
CustomerdataCustomerservices
Context Diagram
Role AuthorizationBusiness Context
Roles
Data Services
Open access
Restricted access
DB access
Customer data
Underwriting research
Internet browser X
Potential customer X
Logged in customer X X
Administrator X X
Supervisor X
Customer relationship manager X
Portal
Agency
Application
Services
Market &Customer
Tom BodieVice President
Kent MarrDirector
Kristi ChobanDirector
Mathew DavisDirector
Jeff EdwardsManager
Tim RobbinsStaff
Bob RanerAnalyst
Kent ClarkManager
Vishi CookStaff
Brian TrafasAnalyst
Portal Admin
14 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
High-level Architecture
ESB: routing, security, reliability, invocation, mediation, process orchestration, CEP, adapters, QoS, mgmt
App1 App2 Appn
J2EE: JCA, JMS, web services, JDBC, EJB,Servlet, security, caching
Composite Apps: Business Process Management
Portlet Integration: JSR-168, WSRP
Portal Container: Search, personalization, audit,Workflow, admin & security, logging, SSO,…
Sec
urity
&
Acc
ess
Con
trol
Web service basedService invocation
15 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Portal Integration
PSFT UI
PSFTApplication
PSFTTransactional
DB
B&P UI
B&PApplication
B&PTransactional
DB
Portal
16 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Application Integration (common code base)
PSFT UI
PSFTApplication
PSFTTransactional
DB
B&P UI
B&PApplication
B&PTransactional
DB
17 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Application Integration(low granularity SOA)
PSFT UI
PSFTApplication
PSFTTransactional
DB
B&P UI
B&PApplication
B&PTransactional
DB
18 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Application Integration(high granularity SOA)
PSFT UI
PSFTApplication
PSFTTransactional
DB
B&P UI
B&PApplication
B&PTransactional
DB
19 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Orchestration through BPMS
PSFT UI
PSFTApplication
PSFTTransactional
DB
B&P UI
B&PApplication
B&PTransactional
DB
20 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Agency #1
Agency#2
Agency#3
Business Architecture
Technology Architecture
Service Registry
BPMN
BPEL
Enterprise Service Bus
Business Services
BPMS
Bu
sin
es
s T
ran
sfo
rma
tion
: Fro
m S
trate
gy
to
Ex
ec
utio
n
Governance
Cross organizational Process
Process & RulesEngine
ApplicationApplication DB
SOA based Composite Application
Business Strategy
BusinessArchitecture
IntegrationArchitecture
ProcessArchitecture
Imp
lem
enta
tio
n &
Dep
loym
ent
Technical Architecture
ApplicationArchitecture
Op
erat
ion
alE
ffec
tive
nes
sB
usi
nes
s A
ctiv
ity
Mo
nit
ori
ng
Transform
ation
Stack
BusinessTransformationFramework
Webservices
System task
Human task
CommonServices
Data Access Layer
DB
ProcessEngine/Modeler
RulesEngine
User Interface
BI Secu
rity
UserMgmt.
IT Asset Mgmt.
ExternalServiceProvider
SLAs
Strategy
Market & Customer
Information Process Finance
Compliance Assets
Products
Communications
Strategy
Market & Customer
Information Process Finance
Compliance Assets
Products
Communications
Strategy
Market & Customer
Information Process Finance
Compliance Assets
Products
Communications
IT Strategy
Operations Infrastructure
Applications
Services
IT Strategy
Operations Infrastructure
Applications
Services
IT Strategy
Operations Infrastructure
Applications
Services
Business Rules
21 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Business Strategy
BusinessArchitecture
IntegrationArchitecture
ProcessArchitecture
Business ServicesFramework
Implementation &Deployment
Technical & DataArchitecture
ApplicationArchitecture
OperationalEffectiveness
Business ActivityMonitoring
Mo
de
lS
tra
teg
yM
on
ito
r &
C
on
tro
l
Ex
ec
uti
ve
Bu
sin
es
sT
ec
hn
olo
gy
Bu
sin
es
sBest customer relationship in industry
Customer experience consistency
Enhanced channel management
Internet update synchronized across enterprise
Customer-centric enterprise
Highest cradle-to-grave resolutions
Semantic interoperability
Global customer schema
Single point access of interrelated customer data
Customer single sign on for web access
One time authentication for all services
All updates access through common services
Web-based implementation exploits standards
Web-access for customer
Best customer experience with channels
Implementation ensures security
Scalable deployment
Monitor customer web activity relative to total activity
Scale functionality with increasing usage
Adapt to changing customers demographics
Define service interfaces
Manage services through a registry
Create a governance framework
Implement SOA meta-model
Tie to business process
Composite application service orchestration
Services discovery
Profile update service
Profile update part of account management process
Monitor KPIs to evaluate alignment with strategy
Monitor performance metrics relative to other channels
Offer more segment based personalization
10 Step Business Transformation
Imp
lem
en
tD
es
ign
Strategy
Market & Customer
Information Process Finance
Compliance Assets
Products
Communications
22 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Key Messages
Power of BA/BPM/SOA is in the Unification.
Critical Success Factor: People
Transformation Needs to be Driven By The Business
23 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Thank YouThank YDr. Raj RameshBusiness Transformation ConsultantTopSigma Consulting, LLC.www.topsigma.com
Contact Information:312.560.5061raj@topsigma.com
ou
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