Zoho Corporation · 2018. 10. 2. · Zia (Zoho Intelligent Assistant): Zoho Corp's AI-powered...

• 6,500 Employees

• 65% Fortune 500

• 35 million users

• 190+ countries

1996 2001 2005

2018

• Bootstrapped and profitable

Zoho Corporation

IT service management Help desk Asset life cycle CMDB and ITIL Customer support

Endpoint management Desktop management MDM and BYOD polices OS deployments Remote support/unassisted access

IT security Log management and SIEM Privileged access management Vulnerability analysis Network anomaly detection

Active Directory management

Active Directory

Exchange Server Self-service portal

Office 365 SharePoint

IT operations management

Network performance

Application performance End user experience Network change and

configuration Bandwidth and traffic

IT analytics

Data visualization Self-service IT analytics

40+ business apps to run your entire business

Operating system for business

Reinventing IT's Role in the Cloud Era

1) Integrating Data and Applications

2) Cybersecurity

3) Cloud-native

4) Systems of Intelligence

Critical themes for IT

There was a time

when IT used to focus

on integrating

infrastructure.

Integrating Data and Applications

The new focus is on integrating cloud applications.

Integrating Data and Applications

Connectors that use the web interfaces (e.g., REST and other APIs) that cloud applications provide, identifying and choosing data integration tools.

Think integration

Integrating Data and Applications

Beyond that, IT organizations are also required

to provide a seamless experience with

respect to Identity Access Management

(IAM) and directory services.

Integrating Data and Applications

Cybersecurity

In the rush to get projects done, security is something that frequently

gets overlooked, particularly when those projects

don't involve IT.

Cybersecurity

IT Needs to Establish and Enforce a Consistent Approach to Security

Cybersecurity landscape

- Secure authentication

- Access control

- Auditing/Compliance

- EndPoint Management

Cybersecurity

Cloud-native

SaaS

Rapid development in the cloud eats at the SaaS moat.

Cloud-native

Cloud-native

Cloud-native

SaaS ate infrastructure, Cloud will eventually eat SaaS.

How should IT deal with this?

Cloud-native

Enter the Site-Reliability Engineer (SRE)

Site Reliability Engineering (SRE) is a discipline that incorporates aspects

of software engineering and applies that to

IT operations problems.

Cloud-native

To keep up with the

increasing pace of Operations,

tools must integrate.

Cloud-native

Built to integrate Legacy vendors and their point solutions won't

last in this next evolution of monitoring as IT will

refuse to manage haphazard

integration projects.

Cloud-native

Systems of intelligence are highly

focused analytical systems intended

to solve business challenges and

objectives.

The New Moats: Systems of Intelligence

*Credits: Greylock Perspectives

Systems of Intelligence

Zia (Zoho Intelligent Assistant): Zoho Corp's AI-powered conversational sales assistant.

NLP-enabled chatbots for IT service management

AI coupled with pattern detection for endpoint management

ML-powered root-cause analysis and remediation for IT operations

Unearth contextual clues using AI for security information event management (SIEM)

AI in Zoho Corporation

Systems of Intelligence

Leading IT organizations will be defined by their expertise in addressing these critical requirements

Thank You