View
29
Download
0
Category
Tags:
Preview:
DESCRIPTION
You Want Me To Do WHAT?. Job Descriptions and Competencies for Library Technicians By: Janice Pividor, Deb Cooper and Linda Crosby OLA Super Conference Friday, February 4, 2005. New Path Towards Employee Performance Development. Today’s session will focus on:. - PowerPoint PPT Presentation
Citation preview
You Want Me To Do WHAT?You Want Me To Do WHAT?Job Descriptions and Competencies
for Library Technicians
By: Janice Pividor,
Deb Cooper and Linda Crosby
OLA Super Conference
Friday, February 4, 2005
New Path Towards Employee New Path Towards Employee Performance DevelopmentPerformance Development
Today’s session will focus on:Today’s session will focus on:
• Creation of a Job Fact Sheet / Job Description
• What competencies are and how to include them in a Job Description
• Touch upon Professional Development plans
LHSC MissionLHSC Mission
“Together we care, we learn, we discover”
Organizational GoalsOrganizational Goals• Fulfill LHSC mission - attract and retain the
best people
• Provide an environment that inspires teamwork, respect for the individual and professional development
• 2001 @Work survey indicated performance
development needs not being met by current system
Performance Development Performance Development was designed to:was designed to:
• Ensure workforce competencies are continually assessed and developed to meet current and emerging needs at LHSC
• Enhance communication between the employer and employees by providing a forum for dialogue about job responsibilities
• Enhance employees’ job-related skills and assess their ongoing training and development needs
The LHSC The LHSC Library Technician Library Technician
ExperienceExperience
Trendsetters or guinea pigs?Trendsetters or guinea pigs?
Library Services, as part of a department that focused on learning and development,
was chosen to be part of the trial implementation.
LHSC Library TechniciansLHSC Library Technicians
• Work as a self-directed team, along with the librarian.
• Library Technicians wrote their own Job Fact Sheet.
The paper trail…The paper trail…Job Fact Sheet (Job Description)Job Fact Sheet (Job Description)
• The existing document (JFS) for the Library Technicians at LHSC was woefully out of date.
• Performance Development had not been a corporate priority for some years.
How did we do it?How did we do it?
• Shared effort by all Library Technicians
• Final document reflected all aspects of Library Technician jobs
• Verified against Librarian and Team Assistants/Secretaries JFS to ensure no gaps or overlaps
Job Job CompetenciesCompetencies
Check with your company / institution!
Your Human Resources department may provide some competencies to be used or
formats from which to work.
More is not better - specific aspects may fit under a more general heading.
CompetenciesCompetencies
• Communicating Effectively
• Ethics and Integrity
• Customer Orientation
• Problem Solving and Decision Making
• Adaptability to Change
• Time Management
• Initiative and Resourcefulness
• Dependability
LHSC wanted to evaluate all employees against “core competencies” that all staff were expected to have. They are:
Library Technicians were required to identify those skills and talents that are unique to library workers, and, in our case, those required by our medical setting.
Library Technician Library Technician Specific CompetenciesSpecific Competencies
• Information Literacy SkillsInformation Literacy Skills
Demonstrates information literacy skills in acquiring and evaluating, organizing and maintaining, interpreting and communicating information.
• System / Process SkillsSystem / Process Skills
Utilizes system and process skills and applies library methods and techniques to acquire materials and provide services.
• Technology SkillsTechnology Skills
Demonstrates a working understanding of the role technology plays in the creation, retrieval and delivery of library resources, functions and services.
• Trend AnalysisTrend Analysis
Monitors and responds to trends and developments within the library field.
• Role and Purpose of LibraryRole and Purpose of Library
Demonstrates knowledge of the structure, mission and role of libraries and responsibilities of library staff.
Job Job DescriptionsDescriptions
Major parts of a Job Description depend on the format used by your
workplace. Common parts are:
• Job summary• Educational or other
requirements• Independence of
action• Supervisory• Contacts
• Responsibilities• Minimum experience• Impact of errors• Physical, mental or
visual demands• Working conditions
• Job SummaryJob Summary
Library Technicians are library specialists who link the LHSC community to relevant information and resources and who lead the LHSC community through the rapidly changing and new information and technology needs. To this end, the position is responsible for leading services such as: serials and monographs acquisitions. . .
• ResponsibilitiesResponsibilities
Serials and monograph acquisitions Document delivery / ILL Circulation / collection maintenance Reference and teaching Administrative duties, fiscal
management, planning and development
• Independence of ActionIndependence of Action
1. What policies, etc. govern activities in this role?
2. List typical examples of decisions made without reference to a leader.
E.g. setting goals and objectives
3. List examples of situations where guidance is sought. E.g. staff recruitment
4. How is work reviewed?
5. Indicate financial responsibilities.
• Impact of ErrorsImpact of ErrorsFor example:
Activity:
serials and monograph acquisitions
Potential error: incorrect order
Impact of error: loss of funds due to cost of returning items
Correction: incumbent to follow acquisitions policies and procedures
• ContactsContactsInternal
Title Frequency Nature Method
Physicians daily Assist in accessing services; instruction
Oral and written
External
Title Frequency Nature Method
Books and journal vendors
daily Order new materials; evaluate products
Oral and written
• Physical, Visual or Mental DemandsPhysical, Visual or Mental Demands
Indicate percentage of time spent doing the following tasks:
Sitting 70
Bending 3
Climbing 2
Pushing 2
Twisting 3
Reading 45
Data entry 20
Analyzing data 7
Writing 5
Verifying data 3
A Job Description should be
clear and definitive.
Job Descriptions are NOT Job Postings – but Job Postings can be
easily created from a good Job Description.
Where do we find information or guidelines?
We have the skills to find information - don’t neglect those basic skills!
Searching the professional literature and professional association guidelines
are absolute musts.
The Internet is a valuable tool, but not the only one.
Writing DocumentationWriting Documentation
• Use your institutions most current form or format
• Use action verbs (give power and authority)
• Have your document proofread by both a peer and an outsider
• Use in-house skills, but if you need help, find it!
BenefitsBenefits
Knowing what your job actually entails is invaluable.
The dreaded “and other duties as assigned”
is an unacceptable generalization.
0
10
20
30
40
50
60
70
80
90
100
Other DocumentDelivery
Processing Cataloguing Circulation Binding Planning andDevelopment
No more than 5-10% of your time should be “other duties” – otherwise, it is time to update!
Current documentation:Current documentation:
• Allows easy creation of Job Postings
• May aid in pursuing appropriate compensation
• Gives a GREAT base for a resume!
• A firm support for Performance Development/Review and Learning Needs Assessments
Performance and LearningPerformance and Learning• Performance Development or Performance
Appraisals may be very positive- a time for seeing what you do well and where you might need or want to improve
• Learning Needs Assessment
- gives staff a chance to find out where they need training
- allows you to concentrate scarce education $ where they can have the largest impact
© Mark E. Damon - All Rights Reserved
Welcome to:Who Wants
to Winat OLA?
© Mark E. Damon - All Rights Reserved
© Mark E. Damon - All Rights Reserved
Question One
© Mark E. Damon - All Rights Reserved
A: Rhyming Words
C: Monosyllabic Words
B: Action Verbs
D: Only Nouns
What type of words should be used when
writing a Job Fact Sheet?
1
© Mark E. Damon - All Rights Reserved
Question Two
© Mark E. Damon - All Rights Reserved
A: Receive bonus vacations
C: Automatic & exorbitant raises
B: Only ever have to write it once
D: Great base for a resume
A benefit of having
an up-to-date
Job Fact Sheet is:
2
© Mark E. Damon - All Rights Reserved
Question Three
© Mark E. Damon - All Rights Reserved
A: Existing sheet was out of date
C: To get practice
B: Just for fun
D: We love paperwork
Why did we write a Job Fact
Sheet?
3
© Mark E. Damon - All Rights Reserved
Question Four
© Mark E. Damon - All Rights Reserved
A: Ethics and Integrity
C: Dependability
B: Time Management
D: A, B and C
An example of a core
competency is:
4
© Mark E. Damon - All Rights Reserved
Question Five
© Mark E. Damon - All Rights Reserved
A: In the shopping mall
C: On the Internet
B: On TV
D: None of the above
Where can you look for information when
writing a Job Fact Sheet?
5
© Mark E. Damon - All Rights Reserved
Question Six
© Mark E. Damon - All Rights Reserved
A: A Useless Document
C: Difficult to Read
B: Clear and Definitive
D: A and C
A Job Fact Sheet
should be:
6
© Mark E. Damon - All Rights Reserved
Question Seven
© Mark E. Damon - All Rights Reserved
A: Responsibilities
C: Working Conditions
B: Education
D: All of the above
A Job Fact Sheet includes information
about:
7
© Mark E. Damon - All Rights Reserved
Question Eight
© Mark E. Damon - All Rights Reserved
A: London Health Sciences CentreC: University of Western Ontario
B: Libraries R Us
D: Timbuktu U.
The name of the presenters’ home
institution is:
8
© Mark E. Damon - All Rights Reserved
Question Nine
© Mark E. Damon - All Rights Reserved
A: 35%
C: 5-10%
B: 50-60%
D: 100%
What percentage of a job’s responsibilities
should be classified as ‘other’?
9
© Mark E. Damon - All Rights Reserved
Question Ten
© Mark E. Damon - All Rights Reserved
A: Information Literacy
C: Trend Analysis
B: Technology Skills
D: All of the above
An example of a Library Technician
specific competency is:
10
© Mark E. Damon - All Rights Reserved
And the
winning team
is:
© Mark E. Damon - All Rights Reserved
A: Rhyming Words
C: Monosyllabic Words
B: Action Verbs
D: Only Nouns
50:50
What type of words should be used
when writing a Job Fact Sheet?
1
© Mark E. Damon - All Rights Reserved
A: Receive bonus vacations
C: Automatic & exorbitant raises
B: Only ever have to write it once
D: Great base for a resume
A benefit of having
an up-to-date
Job Fact Sheet is:
2
50:50
© Mark E. Damon - All Rights Reserved
A: Existing sheet was out of date
C: To get practice
B: Just for fun
D: We love paperwork
Why did we write a Job Fact Sheet?
3
50:50
© Mark E. Damon - All Rights Reserved
A: Ethics and Integrity
C: Dependability
B: Time Management
D: A, B and C
An example of a core competency is:
4
50:50
© Mark E. Damon - All Rights Reserved
A: In the shopping mall
C: On the Internet
B: On TV
D: None of the above
Where can you look for information when
writing a Job Fact Sheet?
5
50:50
© Mark E. Damon - All Rights Reserved
A: A Useless Document
C: Difficult to Read
B: Clear and Definitive
D: A and C
A Job Fact Sheet should be:
6
50:50
© Mark E. Damon - All Rights Reserved
A: Responsibilities
C: Working Conditions
B: Education
D: All of the above
A Job Fact Sheet includes information
about:
7
50:50
© Mark E. Damon - All Rights Reserved
A: London Health Science Centre
C: University of Western Ontario
B: Libraries R Us
D: Timbuktu U.
The name of the presenter’s home
institution is:
8
50:50
© Mark E. Damon - All Rights Reserved
A: 35%
C: 5-10%
B: 50-60%
D: 100%
What percentage of a job’s responsibilities should be defined as
‘other’?
9
50:50
© Mark E. Damon - All Rights Reserved
A: Information Literacy
C: Trend Analysis
B: Technology Skills
D: All of the above
An example of a Library Technician
specific competency is:
10
50:50
In Conclusion:In Conclusion:
Our aim today was to provide you
with information about Job Descriptions.
We’ve shared with you some of the experiences encountered by
the Library Technicians at LHSC.
We’ve put the process of writing this document into the context
of the performance development initiative of our hospital.
We’ve discussed the philosophy as to why LHSC set up this process.
Topics Covered Today:Topics Covered Today:
• Job Fact Sheet categories• Library Technician responsibilities/job functions• Job Competencies
– general (such as Communication Skills)
– specific (such as Information Literacy)
• Where to find information or assistance for writing documentation
• Outcomes (mostly positive)
Any Questions???Any Questions???
This presentation has been brought to you by:
Janice PividorDebra CooperLinda Crosby
Thank you Thank you for your time and interest.for your time and interest.
Contact InformationContact InformationDeb Cooper
debra.cooper@lhsc.on.ca(519) 685-8500 x75361
Linda Crosby linda.crosby@lhsc.on.ca(519) 685-8500 x32215
Janice Pividor janice.pividor@lhsc.on.ca(519) 685-8500 x52560
Special Thanks to:
• Mary Gillet
• Krystina LucasAnd our fabulous co-workers:
• Valarie Kowalkovski
• Cecile Taylor
• Wendy Tippin
Recommended