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Writing Web TutorialsWriting Web Tutorials
Martin TessmerMartin Tessmer
Center for Innovations Center for Innovations in Training in Training TechnologyTechnology
UCDHSCUCDHSChttp://thunder1.cudenver.edu/citthttp://thunder1.cudenver.edu/citt
What CITT Does What CITT Does (With ULDI)(With ULDI)
Develops online courses for CU. Develops online courses for CU. 29,000 trainees, 65,000 usages.29,000 trainees, 65,000 usages. Up to 14,000 trainees per Up to 14,000 trainees per
course.course. 16,700 course certificates.16,700 course certificates. 95% or higher approval rating.95% or higher approval rating.
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2003-04 2004-05 2005-06
Acceses
Online Course AccessesOnline Course Accesses
What We Start WithWhat We Start With
Where We End UPWhere We End UP
Reading Web “Pages”Reading Web “Pages”
Screens are hard on the eyes Screens are hard on the eyes
Screens on hard on the brainScreens on hard on the brain
People scan, not readPeople scan, not read
““Pages” a serious misnomerPages” a serious misnomer
Course Quality FactorsCourse Quality Factors
Succinct and clear text.Succinct and clear text.
Frequent interactions.Frequent interactions.
Objectives, content, and test coordination.Objectives, content, and test coordination.
Let’s Look at CU’s Let’s Look at CU’s IT Security CourseIT Security Course
http://www.cittdesign.com/it_security_demo/index.htm
This link is active until June 1, 2007.This link is active until June 1, 2007.
1. Write Screens < 180 Words1. Write Screens < 180 Words
How to Reduce TextHow to Reduce TextBy “Finding” ExcessBy “Finding” Excess
“Will be able to” is “can” “Due to the fact that” is “because”
“That,” “which,” and “who” clauses can be adjectives.
Cure “Conjunctivitis”: two or more conjunctions in a sentence.
Lists of more than three tax the brain.
“The applicant pool is the most useful tool to ensure that you are recruiting highly qualified candidates who can further the University’s education mission and goals. The applicant pool is also the most useful tool to ensure that you are recruiting diverse candidates, including minority and female candidates, who can foster the University’s commitment to diversity.”56 Words.
Practice: Reduce Text
The Pool is the Tool
“The applicant pool is the best tool to recruit highly qualified and diverse candidates, fostering the University’s commitment to diversity.” 20 Words.
One AnswerOne Answer
2. Use Thematic Headings2. Use Thematic Headings
Script With Good HeadingsScript With Good Headings
Script With Better HeadingsScript With Better Headings
Practice: Make a HeadingPractice: Make a Heading
ItÕs important that you actively manage your employeeÕs performance by 1) creating a performance plan, 2) monitoring employeesÕ progress in
attaining them, 3) coaching employees to better
performance, and 4) evaluating their end of year
attainment.
This is all part of the Performance Management approach utilized at CU.
Some PossibilitiesSome Possibilities
Performance Management’s four-step process.
Performance Management: plan, Performance Management: plan, monitor, coach, and evaluate.monitor, coach, and evaluate.
Performance Management: active Performance Management: active supervision. supervision.
3. Layer the Text3. Layer the Text
Two and Three DimensionsTwo and Three Dimensions
Practice: Create LayersPractice: Create LayersWhether you are filling a vacant position or creating a new one, use a Position
Description Questionnaire (PDQ) to detail your position’s duties and responsibilities. The PDQ is defined as “an important human resource management document. It describes the duties and responsibilities of the position; establishes the essential elements of the position for Americans with Disabilities Act purposes; is the primary
document for determining job classification; and, sets the pay range for theposition.”.” The PDQ is the official description of a position, used to determine the proper occupational field and job class. A job class is a category used to describe positions whose essential character, nature of work, and job responsibilities warrants the same pay grade, title, and qualifications. You can find job class descriptions at www.
colorado.gov/dpa/dhr/comp/docs/cds/cdhomepage.htm One way to quickly and accurately complete a PDQ is to ask Human Resources if there
are existing PDQs for your position, written by other departments. You can revise these and submit them for your own position,
One AnswerOne Answer
Do and review the PDQ
Whether you are filling a vacant position or creating a new one, use a Position Description Questionnaire (PDQ) to detail your position’s duties and responsibilities.
The PDQ is the official description of a position, used to determine the proper occupational field and job class.
Steal this job!. To quickly and accurately complete a PDQ, ask Human Resources if there are existing PDQs for your position. Revise one and submit it for your new opening.
4.. Frequent Interactions4.. Frequent Interactions
Scenarios for Problem SolvingScenarios for Problem Solving
Practice: Create Practice: Create ScenariosScenarios
Providers must give patients a copy of their file, if the patient requests it.
0 True o False
Patients may see their psychiatric treatment information without permission from the treating physician.
0 True o False
Sample Answer
Three Useful Web Three Useful Web Writing ResourcesWriting Resources
Webwritingthatworks.com
Hot Text. Jonathan and Lisa Price
Eats, shoots, and leaves. Lynne Truss
ENDENDWriting Web TutorialsWriting Web Tutorials
Martin TessmerMartin Tessmer
Center for Center for Innovations in Innovations in Teaching Teaching TechnologyTechnology UCDHSC UCDHSC
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