World Class Facility Leadership What They Have, What We Want Presented by Jack Gosselin, FASHE, CHFM...

World Class Facility World Class Facility LeadershipLeadership

What They Have, What They Have, What We WantWhat We Want

Presented byPresented by

Jack Gosselin, FASHE, CHFM Principal, Gosselin AssociatesJack Gosselin, FASHE, CHFM Principal, Gosselin AssociatesMystic, CTMystic, CT

John Lombardi, CHFM, Director of Facility Management, Cooley John Lombardi, CHFM, Director of Facility Management, Cooley Dickinson Hospital, Northampton, MADickinson Hospital, Northampton, MA

Tyson Moulton, Director of Facilities, Gifford Medical Center, Tyson Moulton, Director of Facilities, Gifford Medical Center, Randolph, VTRandolph, VT

Background and Background and PerspectivePerspective

State of the ProfessionState of the Profession

Role EvolutionRole Evolution Industry DemandsIndustry Demands Emerging TrendsEmerging Trends

Organizational PerceptionOrganizational Perception

Discrepancies Between Institutional Discrepancies Between Institutional Leadership and the RoleLeadership and the Role

Definition of the PositionDefinition of the Position The Cross Section of ResponsibilityThe Cross Section of Responsibility Complexity of AccountabilityComplexity of Accountability

Management of Management of ExpectationsExpectations

Understanding Organizational Understanding Organizational DynamicsDynamics

Identification of Stakeholders*Identification of Stakeholders* Management of Diverging AgendasManagement of Diverging Agendas Institutional FunctionalityInstitutional Functionality

Required ProficienciesRequired Proficiencies

Planning, Design and ConstructionPlanning, Design and Construction Asset ManagementAsset Management Technology IntegrationTechnology Integration Real Estate DevelopmentReal Estate Development Environmental SensitivityEnvironmental Sensitivity Compliance/Code ManagementCompliance/Code Management Hospitality Mentality*Hospitality Mentality*

Emerging CompetenciesEmerging Competencies

Fiscal AccountabilityFiscal Accountability Strategic Thinking*Strategic Thinking* Clinical Care ProcessClinical Care Process Industry TrendingIndustry Trending Customer ServiceCustomer Service Human Capital DevelopmentHuman Capital Development Change ManagementChange Management

Leadership AttributesLeadership Attributes

Professionalism in ApplicationProfessionalism in Application Communication*Communication* Visibility/AccessibilityVisibility/Accessibility CredibilityCredibility NegotiationNegotiation Staff Development/Growth*Staff Development/Growth*

CredentialsCredentials

EducationEducation CertificationsCertifications ExperienceExperience Professional ActivitiesProfessional Activities

Resume BasicsResume Basics

Contact InformationContact Information Summary - personal career objectiveSummary - personal career objective Selected AccomplishmentsSelected Accomplishments Professional Work HistoryProfessional Work History Education/Credentials*Education/Credentials*

Evolving in a New RoleEvolving in a New Role

Horizontal vs. Vertical Role Horizontal vs. Vertical Role DevelopmentDevelopment

Establishing Perspectives*: Establishing Perspectives*: C-Level C-Level ColleaguesColleagues StaffStaff

Succession Planning Succession Planning Steps:Steps:

Define the current and future leadership Define the current and future leadership needs – organizational & departmentalneeds – organizational & departmental

The evaluation of potential internal leadersThe evaluation of potential internal leaders Assessment of external talent and Assessment of external talent and

strategies for recruitmentstrategies for recruitment Transition duration and information Transition duration and information

transfer*transfer*

SummarySummary UnderstandUnderstand Organizational Organizational

ExpectationsExpectations

DeliverDeliver Required Proficiencies Required Proficiencies

AcquireAcquire Emerging Competencies Emerging Competencies

CreateCreate a Professional Presentation a Professional PresentationThe information in this document is protected by copyright. The information in this document is protected by copyright.

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