Workspace or Workplace It’s All About The User Experience€¦ · Workspace or Workplace It’s...

Workspace or Workplace It’s All About The User Experience T-CL-13-I

Nicky Kearns, Consulting Systems Engineer

@ciscokearns

facebook.com/Ciscokearns

nkearns@cisco.com

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

A Story about Photography

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public 4

Workplace Workspace

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

TelePresence Adaption – Three Tenants

Simplicity

Consistency

Reliability

Simplicity

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public Friction and pain

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

Time

Day in the life of a collaboration experience

10

Planning

the call

SIMPLICITY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

Planning the call – CMR Non-Scheduled

11

I have my

Bridge

Number

SIMPLICITY

Let me send it

in an invite

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

Planning the call - Outlook Scheduled

12

I schedule

using Outlook

Let’s invite

people and

rooms!

Participants simply

show up and

meeting is ready

SIMPLICITY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

Planning the call - Browser Scheduled

13

I don’t use

Outlook

There’s a simple

web page I can

use…

• Invite by email

• Invite by Outlook event (copy/paste)

SIMPLICITY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

Planning the call - Browser Scheduled

14 Participants simply

show up and

meeting is ready

Now I just

send the email

confirmation!

SIMPLICITY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

Time

Day in the life of a collaboration experience

15

Planning

the call

Setting up

the call

SIMPLICITY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

Starting a meeting – One Button to Push

16

SIMPLICITY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

Dialing should be simple and obvious!

17

Dialing a number

Looking up a contact

SIMPLICITY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

Calling someone – Old School v’s Millennials

18

Dial a URI

Feels like email

Matches IM and email experience

Scales beyond organisation

Dial a number

Same as dialing a phone

Or use address book to look it up

Either way, easy and familiar

SIMPLICITY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

B2B dialing – some examples

19

Internet

PSTN

E.164 Rules!

CompanyA

CompanyB

CompanyC

Dial either 56789 or

MeetingRoom1

meetingroom1@companyA.com

56789@companyA.com

604-632-6322

bridge1@companyC.com

Dial 1-604-632-6322

PSTN call, audio only

Dial bridge1@CompanyC.com

SIMPLICITY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

Time

Day in the life of a collaboration experience

20

Planning

the call

Setting up

the call

During the

call

SIMPLICITY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

During the Call - Presenting

21

Two considerations:

1. Single vs Dual screen?

2. How easy is it to present?

SIMPLICITY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

During the call – Layouts

22

SIMPLICITY

Our most popluar line:

The ‘Filmstrip’

Indicates active speaker

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

See Everyone Hear Everyone Personal

HiFi and Spatial

“Intelligent” SIMPLICITY

Speaker tracking BYOD Autosense

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

It’s not always about you!

24

SIMPLICITY

Manual Control Automatic Control

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

Who’s lookin’ at ya baby

25

SIMPLICITY

Backlight problem ‘Beetlejuice’ effect

What did he say?

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

Time

Day in the life of a collaboration experience

26

Planning

the call

Setting up

the call

During the

call

After the

call

SIMPLICITY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

After the meeting – Managing the Recording SIMPLICITY

CONSISTENCY

28

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

What does Green mean? CONSISTENCY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public 30

CONSISTENCY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

Nothing to Adjust - Lighting

31

CONSISTENCY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

Nothing to Adjust - Sound

32

CONSISTENCY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

Nothing to Adjust

33

• Dual Screens

• Camera view

CONSISTENCY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

What about the Personal Endpoints

34

Use self-view – No shrunken head

Users will learn organically

Same inside or outside network

CONSISTENCY

RELIABILITY

35

‟The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy”

• Thomas J. WatsonFounder, IBM Corp.

RELIABILITY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

House of Cards? Or Stone?

37

Endpoint

Infrastructure

Network

User

RELIABILITY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

House of Cards? Or Stone?

38

Endpoint

Infrastructure

Network

User

User knowledge

Helpline

Environment

RELIABILITY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

House of Cards? Or Stone?

39

Endpoint

Infrastructure

Network

User Provisioning from Prime

Manage from CUCM (TMS)

Fix key parameters

Lock down from users

Single firmware image

Integrate to rooms?

Protect cabling

RELIABILITY

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

Provisioning Endpoints

40

Unified

Communications

Manager

TelePresence

Management

Suite or Prime

Collaboration

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

Manage Endpoints

41

IN CONCLUSION

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

See Simplicity, Consistency, Reliability in action Visit the Collaboration Booth

43

Full integrated solutions – Easy, consistent and scalable

= NEW

Cisco and/or its affiliates. All rights reserved. T-CL-13-I Cisco Public

One Major Risk to Consider

44

When HDTV came along….

…there’s no going back!