What's New in Kinetic Calendar 2.0 Jack Boespflug Kinetic Data

What's New in Kinetic Calendar 2.0

Jack BoespflugKinetic Data

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About Me

Jack Boespflug

Employee at Kinetic Data for 8 years

Member of the product development team for 6 years

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Separation from Remedy

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Separation from Remedy

All Remedy forms and workflow have been removed

Nothing to install on the Remedy server

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Separation from Remedy

Advantages:

SimplicityEliminate delays from other projects ITSM implementationService Catalog implementation

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Review of Calendar Terms

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Calendar

A container that defines the types of events that will be displayed on the page.

Indicates what view to use on initial page load– Day, Week, Month

Example: Change Requests

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Event Type

Term that describes the properties and details about the data it retrieves.

In simple terms it is a field mapping to a Remedy form.A calendar consists of one or more event types.

Example: Scheduled Changes

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Event

An entry from the Remedy form that was configured in the Event Type.

Displays in the day/time slot that represent the values from the field mappings.

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Data Sources

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Data Sources

A system that contains the data you want to display.– Examples:

• Remedy• Exchange• Sharepoint

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Data Source Adapters

A data source adapter is a module that retrieves data from a specific type of system.

Each type of system requires an adapter

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Data Source Adapters

Remedy

Remedy on Demand

Exchange

Sharepoint

KineticCalendar

RemedyRemedy on

Demand

Exchange Sharepoint

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Data Source Adapters

Calendar 2.0 includes the following adapters:

RemedySupports Remedy server version 7.0+Supports 64-bit JVM as it uses the pure Java APISupports Remedy On Demand

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Data Source Adapters

Calendar 2.0 includes the following adapters:

Microsoft ExchangeSupports Exchange Server 2007+Requires Java 1.6+Uses the Exchange web service

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Data Source Adapters

Calendar 2.0 Adapters on Kinetic Community

Microsoft SharepointRequires Java 1.6+Uses the Sharepoint web service

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Data Source Adapters

Advantages:

Connect to systems outside of Remedy.Display information from multiple Remedy servers.Display information from multiple systems.Can be used without Remedy.

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Summary of New Calendar 2.0 Terms

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Data Source

A server or system that contains data

Example: Remedy ARS ServerExample: Microsoft Exchange ServerExample: JDBC Database

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Adapter

A file that communicates to a specific data holding system, and transforms this data into Kinetic Calendar events.

Example: Remedy ARS Adapter, communicates to Remedy ARS servers

Example: Exchange Adapter, communicates to Microsoft Exchange servers

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Connection (or Data Source Connection)

A configuration of an adapter that points to a specific system or end point. This includes not only the location (server name for example), but the credentials to access the system, and any other necessary information the system requires.

Example: Production Remedy Server – configured to point at the company's production Remedy server and login with specific credentials.

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Configuration Changes

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Configuration Changes

Calendar configurations are now stored as files on the web server.

Use the JSON open standard file format, making it easy to edit with a simple text editor.

Data Source connections are configured from a console to ensure all sensitive information is encrypted.

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Example JSON Configuration

Adapters configuration

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Example JSON Configuration

Calendar configuration

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Event Colors

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Custom Event Colors

Colors can be specified per event type. This color will be applied to all events when the event type is not filtered.

et_incidents.json

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Custom Event Colors

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Custom Event Colors – By Value

Colors can also be defined for specific filter values

et_incidents.json

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Custom Event Colors – By Value

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Click Handlers

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Click Handlers

An action that runs when something is clicked – either an event that is displayed in the calendar view, or an open time slot in the calendar view.

Can be configured to open a URL, such as a Kinetic Request service, a Mid-Tier form, or simply another web page.

Can also be configured to execute a javascript function.

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Calendar Click Handlers

Executed when an open time slot on a calendar is clicked.

Passes the date/time slot the user clicked.

Example: Open a Kinetic Request form that collects additional information, and uses the task engine to create a new event in the desired location.

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Event Click Handlers

Executed when an existing event is clicked. Information about the event may be passed to the click handler, such as the event id.

Example: Open an external system, such as Kinetic Request, to modify the event.

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Example showing a URL with parameters

This example opens a Kinetic Request service, passing two URL parameters that the service item can utilize.

Click Handler Example

calendar.json

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Themes

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Themes

Provide unique branding for your pages– Calendar listing page

– Calendar display page

– Event display page

– Error page

Same concept as Kinetic Request bundles

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Theme Example – Calendar listing page

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Theme Example – Calendar display page

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Time Zones

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Time Zones

Improved Time Zone support.Support for daylight savings time (DST).

Before – Offset from GMT

VS

Now – Olson Timezone

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Time ZonesAbility to lock a calendar to a specific time zone.

Example:

A conference calendar that displays the times of all the events for the conference.

Events need to be displayed in the time zone where the conference is held, not the time zone where the user is viewing the calendar.

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Time Zones – Example of fixed time zone

calendar.json

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Fixed Calendar Time Zone

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Administration Console

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Administration Console

Manage web application propertiesManage data source connectionsProvides access to log filesDisplays web server environment informationReload calendar configurations

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Administration Console - Configuration

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Administration Console - Properties

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Administration Console – Environment

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Installation

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Simplified Installation

Removed the InstallAnywhere installerSimply deploy a war file to an existing Java web server

Advantages: Install from any system, not just WindowsNo registry changesNo Remedy objects to import

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Summary

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Summary – What's New

Separation from Remedy (no forms or workflow)Support for multiple data sources (not just Remedy)Event Type colorsClick HandlersBetter time zone supportAdministration ConsoleSimplified install process

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Kinetic Community

Resources and Documentation available on Kinetic Community.

– community.kineticdata.com

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Additional Resources

JSON file format– wikipedia.org/wiki/JSON

– json.org

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Contact Info

Jack Boespflug

Kinetic Datajack.boespflug@kineticdata.com

651-556-0928