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App Lo c a t i o n S y s t em s I n c .
www.applocation.net info@applocation.net 250-220-7122
‘Property
management with
integrity’ means
prompt service on
maintenance issues
Leonard Drimmer,
CEO TransGlobe
Technology in Logistics and Supply Chain —the jargon is every-
where. But it seems risky and expensive—how can you make the leap from
concept to action? Can you jump ahead of the competition and make
logistics part of your competitive advantage?
This is the story of how Leonard Drimmer, CEO of the largest privately
held residential and commercial property management firm in Canada
implemented logistics and wireless asset management technology to create
a competitive advantage and how he plans to expand the system to keep
the savings flowing and customers happy.
What Smart CEOs know about Saving Headaches and Money … Mobile Logistics Management
TransGlobe
Case S tudy
C harlene was frustrated. The property manager for the
building in the west end of Toronto was
not pleased. Yes, she knew it was a water
pipe that had broken. Hadn’t she
contacted all the maintenance technicians
and asked them all to report in with their
location? She had checked the map, gotten
back to the manager promptly and sent
the closest technician with directions to the
property.
Yet the property manager was still not satisfied.
Apparently, the tech she dispatched wasn’t a
plumber – his skill was carpentry – which didn’t
help the situation. Charlene was smart, and
competent, yet keeping ahead of scheduling,
dispatch, billing and inventory for such a diverse
national organization was a headache even for
a professional with years of experience.
2
C harlene worked in maintenance
dispatch for the largest
residential and commercial
property rental firm in the
nation. They achieved economies
of scale by using a nation
-wide central dispatch
with a cost effective fleet
of ‘Smart Cars’ to service
their properties in a
timely manner.
The CEO had been clear
in outlining the vision –
property management
with integrity means
prompt service on
maintenance calls. This
resulted in fewer com-
plaints from happier
tenants with fewer rea-
sons to move out. It was a
pretty simple formula—
good service means
fewer vacant suites and
increased profit.
Charlene sighed while
thinking about how she
was going explain the
headache of coordinat-
ing maintenance techni-
cians to maintenance jobs
to the CEO. As it turned
out, Charlene didn’t have
to explain the problem.
Leonard Drimmer, CEO of
TransGlobe Properties
understood the issue
completely.
What Smart CEOs know...Tracking Assets Wirelessly
MOBILE Fusion™ fast, seamless, affordable
The AppLocation Systems’ MOBILEFusion platform was used to track
the vehicles, integrate the database and the wireless handsets.
AppLocation chose handsets to auto-order inventory, run mobile
forms for timesheets linked to the enterprise resource planning
program (ERP) and locate workers on TransGlobe campuses.
A maintenance technician with the appropriate skill set is
dispatched by email or cell phone with
directions and work instructions. When the
work is complete, the technician logs hours
and parts used on a wireless handheld
device. The parts are automatically
re-ordered from a supplier.
“T he problem was more than just scheduling
skilled technicians to the right job.
I wanted a system that would integrate
mapping, tracking, scheduling, inventory
and non-vehicle centric locating of
workers on our large multi-facility
properties and do it seamlessly –
a challenge, I know! We found
AppLocation because of their ground break-
ing Location Based Services (LBS) work with
Microsoft on the 1-800-GOT-JUNK system.“
The use case for the TransGlobe system
includes GPS tracking of each individual
‘Smart Car’ to each TransGlobe property
with spatial and temporal geo-fencing. The
skill set of each maintenance technician is
part of the data field used in dispatch.
When Charlene receives a maintenance
call, she has a web-based map graphic
in front of her showing all the cars and
properties, in each city, nationwide.
As a Result
“The platform is flexible enough that I can
continue to optimize logistics by adding an
RFID component, for example or ‘optimum
trip routing’ software application. As soft-
ware and hardware applications become
mature, I know MOBILEFusion can handle
our growth needs.”
What do Smart CEOs know?
1. It is not about technology—it is about
operational improvements. Choose a
mobility vendor who knows operations
not just technology.
2. Integrated mobile logistic systems
save everyone in the company
headaches, time and improve
service which adds to the bottom line.
3. You can only manage what you can
see—you can only see what you track.
4. Build your infrastructure on an afford-
able, flexible wireless platform today
so that you can scale out and layer on
other applications tomorrow.
5. The data has to go somewhere. ERP
Integration is required—integrating
into the supply chain for automatic
re-ordering of parts is a value-add
that makes sense and adds to the ROI.
6. Mobility integration means appropri-
ate hardware—GPS, RFID, RTLS and
any software application, GIS, map-
ping, yard management, billing,
inventory linked to your ERP.
Tel: 250-220-7122 info@applocation.net
www.applocation.net
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