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Background
• Jackson Area Chamber asked JSCC and the Jackson TTC to research the workforce development needs of West Tennessee
• Survey was created by staff and faculty– Academic Affairs– Continuing Education– Center of Emphasis– Business department– Industrial Technology department– Computer Technology department– Psychology department
Background
• Gather demographic information on manufacturing businesses
• Determine educational and specific skill requirements for:– Electro-Mechanical/Industrial Maintenance– Production Associates– Production Supervisors– Office Associates– Computer/Technical Support
Background
• Sent to 169 businesses… – In JSCC’s fourteen-county
service area
– In the manufacturing sector
– With 50 or more employees
• Responses received: 44
(26%) response rate
Business Profile
• Over 43% of responses - Madison Co.– 84% from Madison, Chester, Gibson,
Haywood, Henderson Counties
• Over 27% of responses from Fabricated Metal businesses– Industrial and
Commercial Machinery (16%)
– Rubber and Miscellaneous Plastic Products (14%)
Schedules, Hiring and Turnover
• Most frequently used work schedules– 3 shifts, 8-hours, Mon-Fri, set (30%)– 4 shifts, 12-hours, 7-days, rotating (11%)– 1 shift, 8 hours, Mon-Fri, set (11%)
Over 84% expect hiring to be equal to or greater than estimated turnover– Estimated hiring is 26% greater than
turnover– Larger companies (over 250 employees)
reported a turnover less than 10%
Number of EmployeesNumber of Employees per Occupational Category Represented by Survey Results
Total: 10,888
1238
8075
407
1078
90
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
Electro Mech/Indust. Maint Production Associates Production Supervisors Office Associates Computer/Tech. Support
Estimated 11,500 employees– Sizes ranged from 68 to
1,280 employees– Over 68% had 50 to 250
employees
13.6%
4.5%
77.3%
4.5%
No rewardPromotionPossible promotionPossible pay increase
Reward
Reward for Educational Attainment
Education Benefits & Rewards
• Over 86% of businesses offer education benefits
• Larger businesses (250+) offered both education benefits and rewards
Minimum Education Requirements
0
5
10
15
20
25
30
35
Some highschool
High school/ GED Technicalcertificate
2-Year Degree 4-Year Degree
Electro-Mech/ Indust. Maint. Production Associate Production Supervisor
Office Associate Computer/ Technical
Minimum Educational Requirements
• Most common responses– Production Associates: High school/GED (79%)– Production Supervisors: High school/GED (63%)– Office Associates: High school/GED (69%)– Electro-Mech/Ind. Maint: Technical certificate (57%)– Computer/Technical Support: 4-year degree (45%)
• Larger businesses tend to require a lower requirement for Production Supervisors and Office Associates
Skills Overview
• “Soft” Skills and Technical Skills from each occupational group
• Indicates necessity/importance of skill
• Scores: scale of 0 to 100– 100 = “Always” or “Very Important”– 0 = “Never” or “Not Important”
• Color code– Blues and greens = highly important– Oranges = important– Yellows and pinks = less important
Soft Skills
“How often are associates required to…?”
Electro-Mech/ Indust. Maint
Production Assoc.
Office Assoc.
Computer/ Tech Supprt
Follow specific supervisory instructions 80 86 75 69
Complete tasks according to a set work schedule
85 93 84 82
Make decisions with little or no supervisory input 73 59 76 82
Be self-motivated requiring little oversight to complete required tasks
80 74 87 88
Communicate orally 83 78 89 83
Communicate in written form 58 47 86 83
Communicate graphically 42 35 63 66
Collect and interpret data 68 60 81 79
Work in a team environment 86 89 90 84
Learn new skills/technologies relevant to work 69 63 73 92
Interact with customers -- -- 76 64
Technical Skills“How important are the
following skills?”Electro-Mech/ Indust. Maint
Production Assoc.
Office Assoc.
Computer/ Tech Supprt
Basic math 84 69 81 80
Technical math 70 40 43 56
Telecommunications 39 22 51 72
Quality Control (SPC) 55 64 -- 56
Quality Systems (Lean, ISO) 65 71 -- 61
Facilities Planning 49 -- 31 42
Computer Skills 62 48 -- --
Robotics 43 23 -- --
Engineering Drawing (AutoCAD) 39 17 -- --
Injection Molding 23 19 -- --
Spreadsheets -- -- 86 76
Word Processing -- -- 85 76
Database Management/Data Entry -- -- 78 85
Accounting -- -- 64 47
Desktop Publishing -- -- 42 47
Website Management/Design -- -- 22 50
Technical Skills“How important are the
following skills?”Electro-Mech/ Indust. Maint
Production Assoc.
Office Assoc.
Computer/ Tech Supprt
Pneumatics or Hydraulics 83 -- -- --
Motors and Motor Controls 81 -- -- --
Blueprints and Schematics 80 -- -- --
Electronics – AC Controls 79 -- -- --
Electronics – DC Controls 79 -- -- --
PLC (Allen Bradley, Fanuc, etc.) 79 -- -- --
Automatic Processes 73 -- -- --
Electronics – Other 74 -- -- --
CNC Equipment 50 -- -- --
Precision Measuring Instruments -- 58 -- --
Computer/Technical Support -- -- -- 94
Network Administration -- -- -- 91
Help Desk/Phone Support -- -- -- 73
Programming -- -- -- 73
Essential Skills
• Basic high school education coupled with soft skills are the key foundation.
– Preparation of tomorrow’s workforce– Creates a hirable and trainable employee
• Specialized training is essential for the development of the incumbent workforce.
– Typically provided on an as-needed basis– Improvement of the existing workforce
Action Plan
1) Plan – Sit down together and discuss• The situation• The vision• The plan
2) Do – Stop talking about it and act• Put plans into action!• Work collaboratively
• Business• Industry• Chamber of Commerce/Government
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