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working together is Coming a beginning keeping progress success - Henry Ford
Citation preview
Welcome
workingtogether is
Coming
a beginning
keeping
progresssuccess- Henry Ford
But Henry Ford also said about his cars:
“Any color… as long as it’s black.”“Any color…
InquisitiveBe… CreativeEmpathetic
Find what unites you
rather than what
separates you
those that aremovable,
Benjamin Franklin said…
“All mankind is divided into three classes:
those that are immovable,and those that move.”
He also said…
“Beer is living proof thatGod loves us and wants
us to be happy.”
action
philosophy
It takes
not
to create the patient customer experience
They did it by killing anyone who opposed them, but still….
Remember…The Pharoahs didn’t get the Pyramids built by just talking about it.
Not by whatyou say.
Jeff Tobe
You express what you value by what you do…
Before criticizing a colleague or a physician,
walk a mile in their shoes.
That way,if they get upset…
they’ll be a mile awayand barefoot.
“Man cannot discover new oceans unless he has the
courage to lose sight of the shore.”
-Andre Gide.
Recognize that thehighway to offering the
ultimate patient experienceis dotted with many
roadblocks.
…but roadblocks are just opportunities to find a
new route.
Believein
yourself
That what lies behind us and
what lies ahead of us
are insignificant compared to what lies within us.
Believe
color outsidethe lines
Give yourselfpermission tocolor outside
the lines
perspective
From every challenge comes an opportunity!
perspective
From every challenge comes an opportunity!
Slide 29
In every business globally…
PERSPECTIVE IS EVERYTHING!There are only two sides to the coin…
Managing the Business
Creating Value for the Customer
(Coloring Outside the Lines: Business Thoughts on Creativity, Marketing and Sales)
“Learn to see invisible opportunities where other people see only visible limitations”
Jeff Tobe
The “Harvey Principle”
Learn to see invisible opportunities where others only see visible limitations!
• It’s all about perspective• Give yourself an A.S.K.
(Alternative Solution Kick)
From every challenge comes an opportunity
It’s all about the “experience”
SatisfiedCustomers LOYAL / ENGAGED
Customers
CustomerService
CustomerEXPERIENCE
Are you Prepared to Make the Leap?
“Coloring Outside the Lines is scary business…”
© 2008 Coloring Outside the Lines™
Need to exercise our “RISK” muscles!!
KKKKK
Poem
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