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Communicate. PARTNER. SUPPORT. Welcome to the SSVF Community of Practice. SHARE. COLLABORATE. Agenda. Mission CoP Components Goals Roles & Responsibilities Benefits Characteristics Rules of Engagement. “If you have an apple and I have an apple and we exchange these apples - PowerPoint PPT Presentation
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Welcome to the
SSVF Community of Practice
COLLABORATE
PARTNERSUPPORT
SHARE
Communicate
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Agenda
Mission
CoP Components
Goals
Roles & Responsibilities
Benefits
Characteristics
Rules of Engagement
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“If you have an apple and I have an apple and we exchange these apples
then you and I will still each have one apple…
— George Bernard Shaw
if you have an idea and I have an idea and we exchange these ideas, then… each of us will have two ideas.”
But…
The mission of the NYS & New England VA SSVF Community of Practice is to provide an environment for SSVF providers to exchange ideas, best practices and build collaboration through a variety of learning, communication, and networking settings.
Mission:
Provides a neutral and impactful platform for sharing concerns, issues and opportunities, as well as a vehicle for professional growth – exists alongside VA Technical Assistance but importantly, this is your forum to help one another become best-in-class.
Designed to build capacity across New York and New England by creating practices and systems that best-assist and support SSVF Providers serving Veterans and their families.
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SSVF Community of Practice
DomainServing Veteran Families
PracticeDevelop, Share
& Maintain Knowledge
CommunityConnecting, Engaging &
Communicating
SSVF CoP Components:
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SSVF Community of Practice Goals:
Foster Peer-Driven Knowledge Exchange
Promote Cross-Sector Agency Coordination to Identify Challenges and Opportunities
Identification and Modeling of Emerging & Promising Practices
Embed Peer-to-Peer Assistance
Promote and Sustain a Culture of Consensus Focusing on Outcomes and Issues
Maximize the Efficient use of Resources
Reduce Fragmentation & Redundancy
Benchmark Progress/Evaluate Impact
Provide the means by which to measure the collective ROI
Sponsor/Champion –Provides guidance, resources, visibility legitimacy
Facilitator/Coordinator –Facilitates & guides direction, organizes events - serves as the administrator of information
Core Group –Working group that initially assists with start-up activities and provides input
Experts –Subject matter experts/specialist, in or outside the CoP
Members/Participants –Interact, sharing information, insights and experiences
CoP Roles and Responsibilities
Occasional
Transactional
Peripheral
Active
Coordinator
Core group
Lurkers
Leaders
Sponsors
Experts Beginners
Outsiders
Source: Etienne and Beverly Wenger-Trayner
Levels of CoP Participation
Members
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The role of IVMF in the CoP:
1. Create engagement opportunities & making members aware of the knowledge, skills, and expertise of other members of the community
Regional convening's Professional Development Training Workshops Annual Leadership Meeting
2. Build the means by which to share Offering a Knowledge Network Web Site Improving information flow and knowledge reuse
3. Provide ongoing measurement of the Community’s efficacy
4. Ensure the sustainability of our domain serving Veteran families - positioning grants to remain competitive
5. Foster a collaborative effort geared towards aggressively supporting the goal to end Veterans homelessness and preventing its recurrence
Participate in productive conversations –Provide expertise, advice, and opinions to help solve the problems presented
Bring problems of practice to the community –Keep the community active in pursuing ways to address problems
Engage in personal and professional development – Continue to increase individual capabilities that in turn will challenge the community to keep the practice moving forward
Establish links with other agencies & communities – Support the creation of a knowledge network by making connections between the various communities in which you are members
Individual Member’s Role:
CONNECT
COOPERATE
CONVERSE
For Members – Continual learning/professional development Improved communication with peers Increased productivity and quality of work Sense of professional identity Provides challenges & opportunities to contribute
Benefits of Participating in a CoP…
Reduced time/cost to retrieve information Reduced learning curves Knowledge sharing and distribution Coordination, standardization, and synergies
across programs Reduced rework and reinvention Benchmarking against industry standards An ability to communicate collective impact
WIIFM?(What’s in it for me?....)
For Organizations –
What can the Community of Practice Assist with?Problem Solving…
Requests for Information…
Seeking Experience….
Coordination & Synergy…
Reusing Assets…
Documentation….
Identifying Gaps…
Visits…
“I’m stuck. Can someone assist me in brainstorming a solution for…”
“Where can I find the guidelines for…”
“Has anyone dealt with a client in this situation?...”
“Can we share outreach location dates?…”
“We have a great SOP for that, let me send it to you…”
“We have faced this problem before, lets write it down….”
“Who knows what else we are missing…”
“Can we come and see your financial counseling program?...”
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PHASE 1Immediate Value:
Productive Activities
Good Meeting
Challenging Inquiry
Introductions
PHASE 2Potential Value:
Robust Resources
Documents
Relationships
Insight
PHASE 3Applied Value:
Promising Practices
New Practice
Applied Advice
Use of Connection
PHASE 4 Realized Value:
Return on Investment
Measurements
Outcome
Feedback
Community of Practice
VALUE
Source: Etienne and Beverly Wenger-Trayner
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Exclusivity: Unique opportunity for each to join a select group of providers with unique strengths and experiences
Access to resources: Professional development opportunities, a strong network of peers with opportunities for knowledge exchange, IVMF’s continuous support, etc.
Contributing to the CoP: Sharing strengths and best practices, and providing training in your area of expertise
Sum is worth more than its parts: Impact on Veterans and their families extends beyond those served by a single service provider – achieving the greatest good, for the greatest number
Value of the Community of Practice
The Characteristics of a Good
Community of PracticeCommitment
Collaboration
ConversationsConnectivity
Capabilities
1. Commitment – Promise to Commit
2. Collaboration – Connect & Work Together
3. Conversations – Engage & Ask Questions
4. Connectivity – Use Technology
5. Capabilities – Link Strategy & Performance
The FiveC’s
Rules of Engagement:1. Communicate –
Willingly solicit and discuss ideas Promote an environment that is safe for participation & open communication Be open to new ideas or thinking that appears “outside the box”
2. Participate – Participate actively, providing input that reflects the unique expertise or experience you bring Support your colleagues by adding information that strengthens and sharpens their ideas
3. Cooperate – Avoid side bar conversations & interruptions Don’t do outside work - not on computers, PDA’s, or paper. Hold your twittering… Arrive & return on time
4. Coordinate – Find a new way to collaborate with someone outside of your organization Be responsible for the success of our efforts and help facilitate, critique, and evaluate work
“ROE”
May 8th – Downstate Professional Development Workshop, NYC
May 22nd – Upstate Professional Development Workshop, Chittenango
July 1st – Community of Practice Knowledge Network
August 14th – Upstate Regional Meeting, Syracuse
September 23-24 – New Grantee/Staff Training
September 25th – Downstate Regional Meeting
November 7th – Leadership Meeting, Annual Recognition of Excellence & Innovation, Albany
2014 CoP Calendar of Events
Annual Recognition – ICE Award (Innovation, Collaboration & Excellence)
Purpose –Recognize and honor organizations within the SSVF Community of Practice that demonstrate extraordinary innovation, collaboration and excellence in providing services to Veterans and their Families
Criteria –1. Creative or innovative model/solution/strategy utilized to adapt to changing environment or
solve an issue faced by the organization or Veteran Families2. Exemplary effort in partnering or assisting other organizations to address a compelling
problem/issue in serving Veteran Families3. Exceptional commitment to improving the lives of Veteran Families through demonstrated
ethical integrity, organizational productivity and effective service delivery
Selection Process & Timeline –• Nominations due October 1st - form available online by June 1st
Annual Recognition – ICE Award (Innovation, Collaboration & Excellence)
Award Recipients Will Receive:
Honor & distinction of being recognized as leader among SSVF Providers
One of kind engraved glass art award
Featured article on the organization on the CoP Website
A $1,000 unrestricted grant
Questions?
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