Webex Teams Integrations · Talk to Webex Teams via APIs API Cisco Webex Teams REST API GET POST...

Presenter: Christina Skoglund, Technical Solutions Specialist, cskoglun@cisco.comPanel: Alvaro Ramos Gutierrez, Technical Solutions Specialist, aramosgu@cisco.comApril 2020

How to get startedWebex Teams Integrations

Agenda

Ø Introduction

ØPOSTMAN to interact

ØTwo different Bot types

ØAutomate workflows

without coding!

What is an API?

Application Programming Interface (API)

“It’s a way for two pieces of software to talk to each other”

SaaS/Cloud Service

application

REST API

DELETE

Response JSON …

https://developer.cisco.com/learning/devnet-express/dnav4-track/rest-api-fundamentals/what-are-rest-apis/step/1

application

REST API

DELETE

Response JSON

Cisco Webex Teams

https://developer.cisco.com/learning/devnet-express/dnav4-track/rest-api-fundamentals/what-are-rest-apis/step/1

Application interaction with Postman

Great place to start if you are a beginner!!

Use Postman to interact with Webex Teams via APIs!

Beginner?

www.postman.com

Webex Teams APIs

www.developer.webex.com

Talk to Webex Teams via APIs

Cisco Webex Teams

REST API

List of rooms

New message

Response JSON …

Chat Ops with Webex Teams and Python

Great place to start if you have some

basic Python experience

2 Bot use cases

Notification Bots Controller Bots

Cisco Webex Teams

Controller Bots – “A modern CLI”

Cisco Webex Teams

controller

Give me informationTake specific action…

• Two-Way Communication: Systems <-> Chat Rooms • Requires an Internet Accessible Application• DevOps: Request Reports, View Issue Details• SysAdmin: Execute Scripts, Dig Into Alert Data

HOW DO I GET THERE?

How do I get the intelligence?

WHAT IS THE MAGIC?

Architecture – Let’s break it down with easy example

Cisco Webex Teams

“hello”URL

“Hi there!”

The four magic ingredients:

WebhooksPython script

Webex Teams Bot

1. Create Webex Teams Bot

Cisco Webex Teams

1. Create a Webex Teams BotCreate a bot

www.developer.webex.com and log inMy Webex Apps > Create a New App > Create Bot

>>Save Bot’s token and id<<

2. The Bot’s brain

Cisco Webex Teams

Bot’s brain = A Python script

2. Python script

• We need our Bot to have a brain

• All logic will be defined in this Python script

• Create a web application with Flask

• Python and Flask are just one example, there are many ways of doing this

• Webex Teams SDK

2. Python script

Import Python libraries

Define Flask application

Define the logic of the app

Run Flask application

Import Flask, webexteamssdk

Flask application

The Bot’s brain

Run it!

Structure the Python code!

2. Python script

Libraries:• Flask• webexteamssdk

$pip install flask$pip install webexteamssdk

TRY THIS!

3. Python Script Needs Internet Access!

Cisco Webex Teams

Bot’s brain = A Python script

3. Deploy in Heroku

• Heroku is a PaaS that enables developers to build, run and operate applications in the cloud

• We need a publicly accessible URL!

• Many ways of doing this

• www.heroku.com

3. Deploy app in Heroku

• Make sure you have a “Procfile”

• Make sure you have gunicorn and heroku installed

3. Deploy app in the Heroku cloud

$pip install gunicorn$pip install heroku

web: gunicorn <scriptname>:app

For YourReference

Webex Teams Bot to communicate with brain!

“hello”URL Cisco Webex Teams

“A webhook (also called a web callback or HTTP push API) is a way for an app to provide other applications with real-time information”

4. Webhook

4. Webhook – how to create it for a bot

Create a webhookwww.developer.webex.com and log inDocumentation > API Reference > Webhooks

4. Webhook – how to create it for a bot

Bot’s token!

Add your app’s URL

Architecture – Let’s break it down

Cisco Webex TeamsWebhook: ‘hello’

2.POST “Hi There!”

Architecture

Cisco Webex Teams

How many APs?

Cisco DNA Center

GET:# of AP

Webhook: ‘How many APs?’

POST: “32”

Architecture

Cisco Webex Teams

How many APs?

Cisco DNA Center

GET:# of AP

Webhook: ‘How many APs?’

POST: ‘32

How many APs?

Notification Bots

Cisco Webex Teams

application

Notification

• One-way communication: systems -> chat rooms • Simple architecture: anything that can HTTP POST• DevOps: GitHub, Jenkins, Ant, Maven• SysAdmin: alerts, status, tickets

Notification Bots

Cisco Webex Teams

Cisco DNA Center

WLC reboots

Event triggered in Cisco DNAC

Cisco DNAC notifies Cisco Webex Teams

Notification Bots

Cisco Webex Teams

Cisco DNA Center

WLC reboots

Event triggered in Cisco DNAC

Cisco DNAC notifies Cisco Webex Teams

WHAT IS THE MAGIC?

WEBHOOKS!

Subscribe to events in DNAC

2 Subscribe

Go to Events and choose event1

Subscribe to events in DNAC

2 Subscribe

Go to Events and choose event1

Notification Bots

Cisco Webex Teams

Cisco DNA Center

WLC reboots

2. Event triggered in Cisco DNAC

Cisco DNAC notifies Python application

3. WebhookPOST

1. Event4.

Easy way to automate your integrations…

Integration Platform as a Service (iPaaS)

Example – integrate two applications

New folder added Create new message

Automate workflows without any code!

Bot’s RoomID

What have we talked about?

- Get started with Postman and APIs

- Create your own Controller Bot

- Create your own notification Bot

- Automate integration between Applications

• www.developer.cisco.com

• Setup your developing environment:https://developer.cisco.com/learning/devnet-express/devnet-express-cloud-collab-it-pro/devnet-express-event-setup-itp/collab-dne-event-setup-itp/step/1

• Python Programming Basics for Cloud Collab IT Pros (lab):https://developer.cisco.com/learning/modules/devnet-express-python-programming-basics-ccitp/collab-tools-intro-to-git-itp/step/1

• Flask web application Documentation:https://flask.palletsprojects.com/en/1.1.x/

• Heroku:www.heroku.com

• Webex Teams Python SDK Documentation:https://webexteamssdk.readthedocs.io/en/latest/

• Bot Hosting Services:

www.Gupshup.io , www.Zenbot.org

• Google Dialogflow:www.dialogflow.com

Resources – where to learn more!

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Webex Teams Integrations · Talk to Webex Teams via APIs API Cisco Webex Teams REST API GET POST...

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