Web-to-case user guide V1

1Confidential 保密 www.h3c.com

Web-to-case user guide（V1.3）

H3C Technical Support Center

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0201

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Optimization& workflow

Case Submit

Case Review

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Optimization & workflow

PART 01

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Web to Case (New)

Support - Web to Case- H3C

Hotline

Email to Case

Web to Case

H3C TAC

Simplify Traceable

https://www.h3c.com/en/Support/Online_Help/Web_to_Case/

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H3C Official Website/Support/Online help/Web to Case

Support - Web to Case- H3C

https://www.h3c.com/en/Support/Online_Help/Web_to_Case/

Access

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Optimization- support both submit & review case

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User login

New user registration

Submit a case

Record key case description

Review case

Track case progressSolution

Workflow

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User registration

xxx@xxx.com

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Activate user

xxxxxx@xxx.com

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Case Submit

PART 02

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Auto filling customer

information

Simplify user’s input

Submit a case

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Click here For example display

Example for Case description

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Dear ___(User ID)___ :

Your feedback is highly appreciated, your case number is: 90000123.

Currently supporting team is working on the case , we will keep you

posted with latest progress

For progress tracking, please click here _ Link to review case page_

You may also contact us via hotline Service Hotlines

Best regards，H3CTS

Request Submitted successfully

Email notice upon successful case submission

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Case Review

PART 03

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① User’s all case display

② Support precise case trace by case name

③ Support case filter by product model，submission period ，Case status

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Case Review