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Weaving Technology Into Social Work &
Social Work Practice AMED May 31, 2016
Shelley Hale, RSSW, RSW
Over view
Technology definition
Digital workers exploration
ASWB standards overview
OCSWSSW standards overview
Telehealth
Mobile applications
Online learning/support modules
Wrap it all up
Technology: ASWB
“digital and other electronic technology” refers to the use of computers and other electronic means (such as smartphones, landline telephones, and video technology) to (a) provide information to the public, (b) deliver services to clients, (c) communicate with clients, (d) manage confidential information and case records, (e) store and access information about clients, and (f) arrange payment for professional services.
Translation
Texting
Electronic Medical Records
Facetime
Challenges of a Digital Age R. Gillett
Challenges of a Digital Age R. Gillett
Challenges of a Digital Age R. Gillett
Challenges of a Digital Age R. Gillett
How can we use technology?
Picture from OTN.
#CheckWithBeck: Tweet Chat with Dr. Gail Beck
Telemedicine
Telemedicine Client Survey Results
Strongly
Agree
Agree Disagree Strongly
Disagree
If I had any problems, there was someone available to help
me.63.2% 36.8% 0% 0%
I was satisfied with my orientation to this OTN session. 68.4% 31.6% 0% 0%
I felt I was able to discuss my concerns with the clinician
using the OTN equipment.57.9% 42.1% 0% 0%
I was satisfied with the quality of care I received today. 68.4% 31.6% 0% 0%
I was concerned about my privacy during this session. 5.3% 10.5% 42.1% 42.1%
It was more convenient to use OTN than to see the clinician
in-person.52.6% 47.4% 0% 0%
I would rather have seen the clinician in person for this
session.10.5% 31.6% 47.4% 10.5%
Overall, I was satisfied with the OTN session. 63.2% 36.8% 0% 0%
I was satisfied with the room conditions (i.e., temperature,
noise outside/inside room, etc).63.2% 31.6% 5.3% 0%
The equipment was easy to use. 68.4% 31.6% 0% 0%
I had trouble hearing the clinician. 5.3% 31.6% 63.2% 0%
I was satisfied with the quality of the picture. 52.6% 31.6% 5.3% 10.5%
Strongly
Agree
Agree Disagree Strongly
Disagree
If I had any problems, there was someone available to help
me.63.2% 36.8% 0% 0%
I was satisfied with my orientation to this OTN session. 68.4% 31.6% 0% 0%
I felt I was able to discuss my concerns with the clinician
using the OTN equipment.57.9% 42.1% 0% 0%
I was satisfied with the quality of care I received today. 68.4% 31.6% 0% 0%
I was concerned about my privacy during this session. 5.3% 10.5% 42.1% 42.1%
It was more convenient to use OTN than to see the clinician
in-person.52.6% 47.4% 0% 0%
I would rather have seen the clinician in person for this
session.10.5% 31.6% 47.4% 10.5%
Overall, I was satisfied with the OTN session. 63.2% 36.8% 0% 0%
I was satisfied with the room conditions (i.e., temperature,
noise outside/inside room, etc).63.2% 31.6% 5.3% 0%
The equipment was easy to use. 68.4% 31.6% 0% 0%
I had trouble hearing the clinician. 5.3% 31.6% 63.2% 0%
I was satisfied with the quality of the picture. 52.6% 31.6% 5.3% 10.5%
Client Feedback
“Video conferencing is easy and saves the drive.”
“Outstanding service.” “Everything worked
perfectly this session.” “The call was disconnected
twice but quickly fixed. That interrupted the flow of discussion.”
“Picture nice and clear and I could hear the clinician talk to me.”
Clinician Telemedicine Survey Results
Clinician Feedback
“No complaints” “No breakups or distortions of sound or pictures
today” “There were some lags/ delays in transmission
which leads to both parties talking at the same time”
“Image was a bit dark and set-up needed a quick fix”
“I believe this was a good session. I would have preferred to meet in person to provide EMDR rather than walk through an example and provide basic CBT & preparation for EMDR”
Savings Within Operational Stress Injury Clinic
(Nov. 2011- Mar. 2012)
Location # Sessions Mileage/Trip Cost /Trip 6 Month Total
Pembroke 39 290km $116 $4525
Petawawa 23 336km $134 $3100
Kingston 14 348km $140 $1950
New Liskeard 15 1244km $500 $7465
Timmins 4 1436km $575 $2300
Belleville 3 546km $220 $645
A financial savings of over $19,000 in travel costs but more importantly over 300 clinical hours.
What 300 clinical hours means….
• 100 additional comprehensive assessments
or •300 individual 60 mins appointments
or •150 Prolonged Exposure sessions
or •150 group sessions
Mobile Applications
OSI Connect
Healthy Minds
PE Coach
Breathe to Relax
Talk Space
Big White Wall
SAM
Code Blue
R2MR Mobile Application
Supplement training using mobile application to practice and acquire the resilience skills without the need for training personnel and, overcomes typical barriers to accessing additional in-person training (e.g. travel, time, and location).
Application offers a potentially practical and effective on-the-go aid to augment the delivery of R2MR training to trainees
R2MR Mobile App – Goal Setting
Goal Setting: an interactive guide for effective goal setting.
Ensures that each goal is specific, measureable, attainable,
relevant and time-bound (SMART criteria).
R2MR Mobile Apps – Mental Health Continuum
Mental Health Continuum: a self-monitoring tool developed in order to assess the user's current mental state by responding to a series of questions.
Online Learning
Address earlier barriers
Access
Waitlists
Geography
Stabilization
Wrapping it all up
Challenges of a Digital Age R. Gillett
While upholding our SOP’s?
Principle I: Relationship with Clients
Principle II: Competence and Integrity
Principle III: Responsibility
Principle IV: The Social Work and Social Service Work Record
Principle V: Confidentiality
Principle VI: Fees
Principle VII: Advertising
Principle VIII: Sexual Misconduct
Things to Consider
How can you bring technology into your practice while adhering to SOPs?
Could technology help your practice?
Could technology help your clients/practice?
Thank you & enjoy your next session
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