View
216
Download
1
Category
Preview:
Citation preview
WCET Report to the Minnesota State Colleges and
Universities MnOnline eStudent Services Survey
Pat Shea
Darlene Burnett
October 27, 2004
04/19/23 2WCET Online Services Audit – MnSCU
Today’s Discussion
WCET
MnSCU Charge to WCET
Understanding the Survey
Results
Questions
04/19/23 3WCET Online Services Audit – MnSCU
WCET the Organization
Membership organization founded in 1989 by WICHE
250+ members from 45 states and 8 countries
Supported by dues, grants, and contracts
Focus on institutional and state policies issues, and on practical solutions to new technological opportunities
04/19/23 4WCET Online Services Audit – MnSCU
Student Services Expertise
FIPSE grant (1993) resulted in Principles of Good Practice (1995)Web-tour and guide to best practices in online services (2000)C-RAC principles for quality in distance learning (2001)FIPSE grant (2000) resulted in guidelines for putting services on-line plus new models of web-based services (2003)Webcasts on innovative student support services (2002-03)
04/19/23 5WCET Online Services Audit – MnSCU
Research best practices in 10 student services from the student’s perspective of services online for the undergraduate student.
Develop a list of critical components for each service.
Select critical components for inclusion in the pilot self-assessment.
Develop test questions for self-assessment.
Provide a final presentation to eStudent Services Committee
MnSCU Charge to WCETSelf-Assessment Tool for Online Student Services (Round 2)
one student and a curriculum
administrative core
academicservicessuite
student communitiessuite
communi- cations suite
personal servicessuite
student records
Student Services for Online Learners
WC
ET
-LA
AP
pro
ject
Pat Shea & Burnie Blakeley, Designing Web-based Student ServicesInnovation in Student Services: Planning for models blending high touch and high tech
Web Student Services
communicationssuite
04/19/23 7WCET Online Services Audit – MnSCU
Understanding the Self assessmentWCET Audit Service
Round 1: Ten services(2003)
Academic Advising Admissions Career Planning Catalog Communications (institution to
student) Financial Aid Orientation Registration Schedule of Classes Student Accounts
Round 2: Ten services (2004)
Assessment & Testing Bookstore Services Disability Services Library Services Personal Counseling Placement Services Service for International
Students Student Activities Tech Support Tutoring
Tool developed in partnership with Minnesota State Colleges & Universities
04/19/23 8WCET Online Services Audit – MnSCU
MnSCU Charge to WCET Scope of AuditOnline Student Services
Face-to-face
Phone
Fax
Web Services
35 School
s
4-year
results
2-year
results
04/19/23 9WCET Online Services Audit – MnSCU
Generation I - Institutional View• What• Silos/departments • Institutional Perspective Text
Evolution of Web Services Four Distinct GenerationsOrganization of Information
Generation II - Customer View•Information is Grouped by Interest •Who then What•Institutional Perspective Text
Generation IV - High Touch & High Tech (inside/outside portal)• Text Interaction• Decision Criteria• How - guided step-by-step• Experiences / Relationships• Advising• Enterprise-wide portal
Generation III - Web Portal(s)• My Home Page• My Interest and • My Perspective• My Transactions• Integration of My information
Source: Creating High Touch / High Tech Online Student Services: Darlene Burnett, 2003
04/19/23 10WCET Online Services Audit – MnSCU
Understanding the Self AssessmentSummary
Snapshot in time
30 critical components
Individual service reports
On comparing results….
Some services have more resources than others
Some services are more difficult to put online
Some services are a higher priority than others
Working documentStimulate conversation in and among departmentsIdentify potential services to centralize Identify Generation III & IV services – set MnSCU benchmarksPartnering in the development of a national student services assessment tool and benchmark best practices
04/19/23 11WCET Online Services Audit – MnSCU
WCET Institutional Self-AssessmentStudent Services OnlineParticipating MnSCU Two-Year Schools
Alexandria Technical College Anoka Ramsey Community College Anoka Technical College Central Lakes College Century College Dakota County Technical College Fond du Lac Tribal and Community
College Hennepin Technical College Hibbing Community College Inver Hills Community College Itasca Community College Lake Superior College Mesabi Range Community and
Technical College Minneapolis Community and Technical
College
Minnesota State College - Southeast Technical
Minnesota State Community and Technical College
Minnesota West Community and Technical College
Normandale Community College North Hennepin Community College Northland Community and Technical College Pine Technical College Ridgewater Community College Riverland Community College Rochester Community and Technical
College Saint Cloud Technical College Saint Paul College South Central Technical College Vermilion Community College
04/19/23 12WCET Online Services Audit – MnSCU
WCET Institutional Self-AssessmentStudent Services OnlineParticipating MnSCU Four-Year Schools
Bemidji State University Metropolitan State University Minnesota State University Moorhead Minnesota State University, Mankato Saint Cloud State University Southwest Minnesota State University Winona State University
04/19/23 13WCET Online Services Audit – MnSCU
TutoringAs a student I can find a description of the tutoring services available…
Two year colleges
Four year colleges
04/19/23 14WCET Online Services Audit – MnSCU
Generation III Hibbing Lake Superior MNWest North Hennepin Northland
Generation IV None
Tutoring As a student I can find a description of the tutoring services available
04/19/23 15WCET Online Services Audit – MnSCU
TutoringAs a student I can schedule a tutoring session…
Two year colleges
Four year colleges
04/19/23 16WCET Online Services Audit – MnSCU
Generation III Lake Superior North Hennepin St. Cloud Tech
Generation IV None
Tutoring As a student I can schedule a tutoring session…
04/19/23 17WCET Online Services Audit – MnSCU
Tutoring As a student I can obtain guidance on Improving my study habits…
Two year colleges
Four year colleges
04/19/23 18WCET Online Services Audit – MnSCU
Generation III None
Generation IV None
Tutoring As a student I can obtain guidance on improving my study habits…
04/19/23 19WCET Online Services Audit – MnSCU
Challenges Time, money, and agreement on
what should be done Competing demands in other areas Privacy, policy and ISRS issues Technical expertise and technical
support Funding and finding staff for this
labor intensive process Getting instructors and students to
use the Web services Fear of losing face-to-face
interaction w/student Live chats and tools
Plans Use Northern Tier for tutoring support Pilot testing e-tutoring with WebEx Joining NW consortium Move to tutoring online Web-based appointment scheduling Online tutoring for online class
offerings Building content for Web tutoring Advertise online tutoring services We are currently revising our website
Tutoring Current status
04/19/23 20WCET Online Services Audit – MnSCU
Assessment TestingAs a student I can find a descriptions of tests…..
Two year colleges
Four year colleges
04/19/23 21WCET Online Services Audit – MnSCU
Generation III Anoka-Ramsey
Generation IV Winona
Assessment TestingAs a student I can find a descriptions of tests…..
04/19/23 22WCET Online Services Audit – MnSCU
Assessment TestingAs a student I can find testing dates……
Two year colleges
Four year colleges
04/19/23 23WCET Online Services Audit – MnSCU
Generation III Anoka-Ramsey Winona
Generation IV None
Assessment TestingAs a student I can find testing dates……
04/19/23 24WCET Online Services Audit – MnSCU
Assessment TestingAs a student I can find information on test results, interpretation, and
implementation….
Two year colleges
Four year colleges
04/19/23 25WCET Online Services Audit – MnSCU
Generation III Winona
Generation IV Alexandria Tech
Assessment TestingAs a student I can find information on test results, interpretation, and implementation….
04/19/23 26WCET Online Services Audit – MnSCU
Challenges Time, money, and agreement on
what should be done Competing demands in other areas Technical expertise and technical
support Funding and finding staff for this
labor intensive process The testing companies have not
made provisions Not viewed as a "front-burner" issue moving a person into a position to
monitor student Moving to laptops
Plans Using D2L which will get better Advisor available OL to answer Q's in real
time Add interpretation info online Evaluating our on-line services Have them online by Dec 2006 Moving from pencil-paper to Accuplacer, ESL
testing Expand on-line testing services where
appropriate Affirm that testing leads directly to placement Listing tests on web site and having
registration On-line reservations in development Trying to get scheduling done online Adding example testing questions and
information Funding is being sought to provide these
services
Assessment Testing Current status
04/19/23 27WCET Online Services Audit – MnSCU
BookstoreAs a student I can find out methods of payments accepted for purchases…
Two year colleges
Four year colleges
04/19/23 28WCET Online Services Audit – MnSCU
Generation III Anoka-Ramsey Bemidji Century College Hennepin Inver Hills Minneapolis C&T MNWest MNSU Mankato Normandale St. Cloud State St. Cloud Tech St. Paul Winona
Generation IV North Hennepin
BookstoreAs a student I can find out methods of payments accepted for purchases…
04/19/23 29WCET Online Services Audit – MnSCU
BookstoreAs a student I can find out how to use financial aid to pay for books….
Two year colleges
Four year colleges
04/19/23 30WCET Online Services Audit – MnSCU
Generation III Lake Superior Minneapolis C&T MNWest MNSU Mankato MNSU Moorhead
Generation IV None
BookstoreAs a student I can find out how to use financial aid to pay for books….
04/19/23 31WCET Online Services Audit – MnSCU
BookstoreAs a student I can purchase my textbooks…
Two year colleges
Four year colleges
04/19/23 32WCET Online Services Audit – MnSCU
Generation III Central Lakes Century College Hennepin Inver Hills Lake Superior Minneapolis C&T MNSU Mankato MNWest North Hennepin St. Cloud State St. Cloud Tech St. Paul South Central Southwest MNSU Winona
Generation IV None
BookstoreAs a student I can purchase my textbooks…
04/19/23 33WCET Online Services Audit – MnSCU
Challenges Time, money, and agreement on
what should be done Competing demands in other areas Technical expertise and technical
support Web staffing Funding and finding staff for this
labor intensive process Databases and systems to run Vendor does not facilitate process Bookstore site is separate from
university
Plans Add information on the bookstore to the
website Working on enhancements moving to ecommerce in January Offer online purchasing soon Dec 2006 have books, financial aid online Distance services will be expanded to
land student We are researching an online bookstore
option Our website is currently under
construction Working with vendor to develop this
Bookstore Current status
04/19/23 34WCET Online Services Audit – MnSCU
Disability ServicesAs a student I can locate the requirements for me to receive specialized
services and readily apply for such services…
Two year colleges
Four year colleges
04/19/23 35WCET Online Services Audit – MnSCU
Generation III Hibbing MNSU Moorhead Winona
Generation IV None
Disability ServicesAs a student I can locate the requirements for me to receive specialized services and readily apply for such services…
04/19/23 36WCET Online Services Audit – MnSCU
Disability ServicesAs a student I can find information about the campus and its buildings showing disability-
friendly access in line with the requirements of the Federal Architectural Barriers Act and also locate parking areas designated
for students with disabilities
Two year colleges
Four year colleges
04/19/23 37WCET Online Services Audit – MnSCU
Generation III None
Generation IV None
Disability ServicesAs a student I can find information about the campus and its buildings showing disability-friendly access in line with the requirements of the Federal Architectural Barriers Act and also locate parking areas designated for students with disabilities
04/19/23 38WCET Online Services Audit – MnSCU
Disability ServicesAs a student I can get assistance in making special arrangements for exams through the
office for students with disabilities. This includes arranging for extended time, a special quiet place to take the exam and providing
the exam in alternative media if necessary
Two year colleges
Four year colleges
04/19/23 39WCET Online Services Audit – MnSCU
Generation III None
Generation IV None
Disability ServicesAs a student I can get assistance in making special arrangements for exams through the office for students with disabilities. This includes arranging for extended time, a special quiet place to take the exam and providing the exam in alternative media if necessary
04/19/23 40WCET Online Services Audit – MnSCU
Challenges Time, money, and agreement on
what should be done Competing demands in other areas Technical expertise and technical
support Web staffing Position vacant Funding is not received Address concerns to ADA committee
Plans Director will be charged with making
improvements Working on changes Enhanced web page work with disabilities coordinator Providing disability access info/signage By Dec 2006 have it up Not expanding in the near future adding more information to the disability
page Funding is being sought for this service Maps need updating Web portals
Disability Services Current status
04/19/23 41WCET Online Services Audit – MnSCU
International StudentAs a student I can get information about admission standards and
requirements …
Two year colleges
Four year colleges
04/19/23 42WCET Online Services Audit – MnSCU
Generation III MNSU Mankato Southwest MNSU
Generation IV None
International StudentAs a student I can get information about admission standards and requirements …
04/19/23 43WCET Online Services Audit – MnSCU
International Student As a student I can find information about paying for college and financial
matters….
Two year colleges
Four year colleges
04/19/23 44WCET Online Services Audit – MnSCU
Generation III Southwest MNSU
Generation IV None
International Student As a student I can find information about paying for college and financial matters….
04/19/23 45WCET Online Services Audit – MnSCU
International StudentAs a student I can get the information and services I need to maintain legal
status for the duration of my stay…
Two year colleges
Four year colleges
04/19/23 46WCET Online Services Audit – MnSCU
Generation III Southwest MNSU
Generation IV None
International StudentAs a student I can get the information and services I need to maintain legal status for the duration of my stay…
04/19/23 47WCET Online Services Audit – MnSCU
Challenges Resources Competing demands in other areas Technical expertise and technical
support Competing priorities for both
institutions INS forms complexity lowers priority
of this area Keeping the web information current
Plans Working with sister institution to accomplish
this No immediate plans Web portal Reorganizing International site Develop a special international student
page Do not accept int'l students International population is expanding Dec 2006 hope to have this information
available Activation of on-line admissions application
10/04
International Student Current status
04/19/23 48WCET Online Services Audit – MnSCU
LibraryAs a student I can register to use the library…
Two year colleges
Four year colleges
04/19/23 49WCET Online Services Audit – MnSCU
Generation III St. Paul
Generation IV Alexandria Tech Anoka-Ramsey Bemidji Fond du Lac MNSU Mankato MNSU Moorhead MNWest North Hennepin Northland Pine Tech South Central Southwest MNSU St. Cloud State Vermilion Winona
LibraryAs a student I can register to use the library…
04/19/23 50WCET Online Services Audit – MnSCU
Library As a student I can search the card catalog for books, videos, and other
material…
Two year colleges
Four year colleges
04/19/23 51WCET Online Services Audit – MnSCU
Generation III Anoka-Ramsey Central Lakes Dakota Tech Hibbing Inver Hills Lake Superior Mesabi Metropolitan State Minneapolis C&T MNSU Mankato MNWest Normandale Pine Tech Rochester Tech South Central
Generation IV Bemidji North Hennepin MNSU Moorhead Southwest MNSU St. Cloud State Winona
Library As a student I can search the card catalog for books, videos, and other material…
04/19/23 52WCET Online Services Audit – MnSCU
LibraryAs a student I can check out and renew books and materials…
Two year colleges
Four year colleges
04/19/23 53WCET Online Services Audit – MnSCU
Generation III South Central Southwest MNSU Winona
Generation IV None
LibraryAs a student I can check out and renew books and materials…
04/19/23 54WCET Online Services Audit – MnSCU
Challenges Resources – money, time and
staffing Technical expertise and technical
support Web staffing Money and the transformation to
PALS Library catalog limits capabilities Move to ALEPH will take money,
time and personnel Create a "my library" site
Plans Looking at adding more on-line resources Departmental websites could extend services Evaluating expanding these services Looking at getting help from University Up grades underway Undetermined at this time Increased access in 2005 Moving to ALEPH Seeking funding to provide this service Provide virtual reference service via chat
Library Current status
04/19/23 55WCET Online Services Audit – MnSCU
Personal CounselingAs a student I can make an appointment…
Two year colleges
Four year colleges
04/19/23 56WCET Online Services Audit – MnSCU
Generation III None
Generation IV None
Personal CounselingAs a student I can make an appointment…
04/19/23 57WCET Online Services Audit – MnSCU
Personal Counseling As a student I can participate in an individual counseling session…
Two year colleges
Four year colleges
04/19/23 58WCET Online Services Audit – MnSCU
Generation III Alexandria Tech Inver Hills
Generation IV None
Personal Counseling As a student I can participate in an individual counseling session…
04/19/23 59WCET Online Services Audit – MnSCU
Personal CounselingAs a student I can find emergency contact information for immediate
response and how to get help after hours…
Two year colleges
Four year colleges
04/19/23 60WCET Online Services Audit – MnSCU
Generation III MNSU Moorhead
Generation IV None
Personal CounselingAs a student I can find emergency contact information for immediate response and how to get help after hours…
04/19/23 61WCET Online Services Audit – MnSCU
Challenges Resources – money, time and
staffing Technical expertise and technical
support Web staffing Questions take a lot of time for
response Privacy and policy issues
Plans No plans at this time, focus on on-line
advising Emphasis on moving towards
accommodating more services More interactive site by December 2004 counselors currently working on online plan add emergency contact information Looking for funding to provide this service
Personal Counseling Current status
04/19/23 62WCET Online Services Audit – MnSCU
Placement ServicesAs a student I can learn how to write a résumé, cover/thank you letters and
locate assistance for résumé/letter development…
Two year colleges
Four year colleges
04/19/23 63WCET Online Services Audit – MnSCU
Generation III Anoka-Ramsey Dakota Tech MNSU Moorhead Northland Southwest MNSU Winona
Generation IV MNSU Mankato
Placement ServicesAs a student I can learn how to write a résumé, cover/thank you letters and locate assistance for résumé/letter development…
04/19/23 64WCET Online Services Audit – MnSCU
Placement Services As a student I can search and apply for part-time and full-time jobs and
internships (if offered)…
Two year colleges
Four year colleges
04/19/23 65WCET Online Services Audit – MnSCU
Generation III MNSU Mankato MNSU Moorhead Northland South Central Southwest MNSU Winona
Generation IV Dakota Tech
Placement Services As a student I can search and apply for part-time and full-time jobs and internships (if offered)…
04/19/23 66WCET Online Services Audit – MnSCU
Placement ServicesAs a student I can understand on-campus interview procedures and sign up
for interviews…
Two year colleges
Four year colleges
04/19/23 67WCET Online Services Audit – MnSCU
Generation III Dakota Tech MNSU Mankato Southwest MNSU Winona
Generation IV None
Placement ServicesAs a student I can understand on-campus interview procedures and sign up for interviews…
04/19/23 68WCET Online Services Audit – MnSCU
Challenges Resources – money, time and
staffing Technical expertise and technical
support Web staffing Need a placement center Building content
Plans Update website Have jobs available online with
employer log in New Career Services Director will
evolve the site Placement Services working on adding
services Partnering with employment and
training department Website being revised to add work-
related services Website under construction Looking for funding
Placement Services Current status
04/19/23 69WCET Online Services Audit – MnSCU
Student ActivitiesAs a student I can find a friend’s phone, e-mail, and address…
Two year colleges
Four year colleges
04/19/23 70WCET Online Services Audit – MnSCU
Generation III MNSU Mankato Southwest MNSU
Generation IV None
Student ActivitiesAs a student I can find a friend’s phone, e-mail, and address…
04/19/23 71WCET Online Services Audit – MnSCU
Student Activities As a student I can find information about events for students….
Two year colleges
Four year colleges
04/19/23 72WCET Online Services Audit – MnSCU
Generation III MNSU Mankato Winona
Generation IV None
Student Activities As a student I can find information about events for students….
04/19/23 73WCET Online Services Audit – MnSCU
Student ActivitiesAs a student I can sign up for a student organization…
Two year colleges
Four year colleges
04/19/23 74WCET Online Services Audit – MnSCU
Generation III Winona
Generation IV None
Student ActivitiesAs a student I can sign up for a student organization…
04/19/23 75WCET Online Services Audit – MnSCU
Challenges Resources – money, time and
staffing Technical expertise and technical
support Web staffing Don’t share student data with public Definition of directory data excludes
phone/address Resources for application
development
Plans May be adding a student newsletter Expand student organization
information All forms available online, new athletics
website Live stream for games available, add
more activities Looking for funding sources Web portal Web site under construction Adding in 2005
Student Activities Current status
04/19/23 76WCET Online Services Audit – MnSCU
Technical SupportAs a student I can find a description of Tech support services provided by
my campus and when they are available…
Two year colleges
Four year colleges
04/19/23 77WCET Online Services Audit – MnSCU
Generation III MNSU Mankato St. Cloud State South Central Winona
Generation IV None
Technical SupportAs a student I can find a description of Tech support services provided by my campus and when they are available…
04/19/23 78WCET Online Services Audit – MnSCU
Technical Support As a student I can access troubleshooting services (help desk, training,
trouble-shooting, support for adaptive software) offered by the campus ….
Two year colleges
Four year colleges
04/19/23 79WCET Online Services Audit – MnSCU
Generation III Bemidji North Hennepin South Central Winona
Generation IV None
Technical Support As a student I can access troubleshooting services (help desk, training, trouble-shooting, support for adaptive software) offered by the campus ….
04/19/23 80WCET Online Services Audit – MnSCU
Technical SupportAs a student I can register for an institutional e-mail account …
Two year colleges
Four year colleges
04/19/23 81WCET Online Services Audit – MnSCU
Generation III Anoka-Ramsey Dakota Tech Fond du Lac Hibbing Lake Superior North Hennepin Pine Tech Rochester Tech South Central St. Cloud State St. Paul Winona
Generation IV Alexandria Tech MNSU Mankato MNWest Northland Southwest MNSU St. Cloud Tech
Technical SupportAs a student I can register for an institutional e-mail account …
04/19/23 82WCET Online Services Audit – MnSCU
Challenges Resources – money, time and
staffing Technical expertise and technical
support Web staffing Data privacy is a hurdle
Technical issues with e-mail system
Plans Provide email accounts to all students More information on the web Moving to list serves for student
notification Continuing to post new and expanded
information Website is currently under
construction. Developing a student portal
Technical Support Current status
04/19/23 83WCET Online Services Audit – MnSCU
RecommendationsImprovements to self-assessment
Add a way to print a preview copy of the survey
Provide info on the number of questions & estimated time
More room in the comment boxes
I wish I could have paused it and came back
Allow unlimited response space
This survey is easier to use than last years
04/19/23 84WCET Online Services Audit – MnSCU
RecommendationsHow do you plan to use the results
Compare, baseline, identify "next steps"
Improve web site
Integrate into departmental work plans
See where we need to improve
Awareness and prompting of staff
Change our web site to be more user friendly
Check our status against others
Questions alone are a good guide
Raise awareness of level we should be at
04/19/23 85WCET Online Services Audit – MnSCU
RecommendationsHow do you plan to use the results
Use the results in goal setting and planning
Benchmarking and comparing to other campuses
Expand online services where possible
Work with division leaders to plan improvement
Plan web improvement prioritizing
Have our on-line committee use for improvement
As a guide to where we should/could be going
Discuss with marketing director
Assist prioritizing web site improvements
Discussion with webmaster and department heads
04/19/23 86WCET Online Services Audit – MnSCU
RecommendationsHow do you plan to use the results
Results will be utilized as we redesign our website
Compare the results to our new and expanding website
Communicate recommendations to campuses
Improving web services to students
Raise general awareness
As part of biennial IT planning
As support for getting needed resources
Present to Budget & Planning to illustrate needs
Benchmarking and improving online services
Drive change on our own campus
04/19/23 87WCET Online Services Audit – MnSCU
Benefits
“Thought provoking questions”
“Survey provided me with good ideas .”
“Got some brilliant ideas, bring to web committee .”
“Helpful to see where we need to improve .”
“Very informative and interesting topics.”
“Results will be utilized as we redesign our website”
“Plan my next year's goals”
“Benchmarking and comparing to other campuses”
“Present to Budget & Planning to illustrate need”
“We have already begun to use the survey”
04/19/23 88WCET Online Services Audit – MnSCU
Good Practice Sites
TutoringThe University of New Mexico http://www.unm.edu/~caps/online.htmlCTDLC online tutoring collaborative http://www.ctdlc.org/Student/Tutoring.htmlIllinois virtual college tutoring service http://ivctutor.illinois.edu/
Assessment and Testing Services Ball State University http://www.bsu.edu/students/cpsc/testing/Brigham Young University https://testing.byu.edu/Columbus State University http://testing.colstate.edu/default.asp
BookstoreUniversity of Delaware http://www.udel.edu/bookstore/UCLA http://www.uclaestore.com/uclagm/Brown University http://bookstore.brown.edu/index.php3
Disability ServicesUniversity of Nevada, Las Vegas www.unlv.edu/studentlife/disability/index.htmlArizona State University http://www.asu.edu/drs/University of Wisconsin, Madison http://www.mcburney.wisc.edu/
04/19/23 89WCET Online Services Audit – MnSCU
Good Practice Sites
International StudentsNew York Universityhttp://www.nyu.edu/osl/oiss/newStudents/rg10NYUServices.htmlUniversity of California, Berkeley http://www.ias.berkeley.edu/siss/University of Denver http://www.du.edu/admission/international/
Library Boston College http://www.bc.edu/libraries/Cornell University http://campusgw.library.cornell.edu/Duke University http://www.lib.duke.edu/
Personal CounselingThe Counseling Center Village http://ub-counseling.buffalo.edu/ccv.htmlAbilene Christian University http://www.acu.edu/people/admofs/chs/Michigan State University http://www.couns.msu.edu/
04/19/23 90WCET Online Services Audit – MnSCU
Good Practice Sites
Placement ServicesCollege of William & Mary http://fsweb.wm.edu/career/04/Index.cfmDePaul University http://careercenter.depaul.edu/index.htmlPrinceton University http://web.princeton.edu/sites/career/index.html
Student ActivitiesUniversity of Delaware http://www.udel.edu/studentevents/getconnected/index.htmlBoston University http://www.bu.edu/students George Washington University http://gwired.gwu.edu/sac
Technical SupportUniversity of Wisconsin http://learn.wisconsin.edu/tsp.asp Colorado State University http://www.colostate.edu/Depts/ACNS_Pubs/wireless/index.htmlPennsylvania State University’s World Campus http://www.worldcampus.psu.edu/pub/home/studserv/ss_techsupp.shtml
04/19/23 92WCET Online Services Audit – MnSCU
Next Steps
WCETSeek funding to expand audit and build custom technical interface and reporting functionContract with institutions to perform objective auditsProvide consulting service to institutions on improving their services
Recommended