Voice System Administration Tasks

Phone System Administration

Brown Bag

02/08/2006 12:00PM – 1:00PM

Phone System Administration Tasks

• Avaya Visibility Suite

Phone System Administration

• Select the voice system to administer– WRC– State House

Phone System Administration

• Connect to system

Phone System Administration

• Command line interface

Commands

• . The format of commands is verb object options

• Common verbs– Add– Change– Display– List– Remove– Set– Status

Commands

• Common nouns– Abbreviated-dial– Ars– Coverage

• Has its own sub-nouns like path, time-of-day, etc.

– Hunt– Station– trunk

Helpful Shortcuts

• Commands can be abbreviated, in many cases three letters will access a command.

• The F5 key brings up choices for verbs and nouns.

• The F7 and F8 keys and PgDn/PgUp

Adding an Extension

• There are two critical pieces of information necessary to add an extension– The extension number (Per system numbering plan all

12xx, 13xx, 3xxx and 4xxx are available)

– The port• Ports are identified by system/shelf/slot/port ie. 01B0710

means System 01, B means the card is on shelf B, 07 is the slot number and 10 is the port number.

• Port flavors – digital, analog, trunk, tone-receiver, etc.

Station Setup

• First Page – key elements

Extension: 1362

Type: 6408D+

Port: 01B0710

Coverage Path 1: 99

Name: Pelliccio, A

Station Setup (continued)

• ABBREVIATED DIALING• List1: personal 1 List2: group 1 List3:

• BUTTON ASSIGNMENTS• 1: call-appr 5: abrv-dial List: 1

DC: 01• 2: call-appr 6: call-pkup• 3: call-appr 7:• 4: send-calls Ext: 8: q-calls Grp: 11

Standard Coverage Path

• Use add coverage path next

Coverage Answer Groups

Coverage Time of Day

Pickup Groups

Feature Buttons

• 6480D Telephone sets have eight feature buttons that can be used for call appearances, and other features.

• Features available– Send Calls– Speed Dial– Call Pickup

Feature Buttons

Abbreviated Dial

• Setup personal dial list with command line– change abbreviated-dialing personal {Ext}

Trunks

• For incoming calls– Analog / Digital

• For outgoing calls– Analog/ Digital

• All our trunks are analog with the exception of the link between systems at the State House and WRC.

Relevant Trunk Info

• Destination for calls

• Assigned ports for trunk group

• Incoming/Outgoing capabilities

Hunt Groups

• Will hunt from line to line looking for an available slot.

Hunt Groups

Uniform Dialplan

• On Prologix (WRC) it’s Uniform-dialplan, on StHouse it’s UDP

UDP Continued

• System ID of StHouse is 222

• System ID of WRC is 221

Wrap Up

• A lot to chew on. Manuals are located above my desk.

• Six volumes– Toll Fraud Handbook

– Console Manual

– ECS Administrators Guide V1 and V2 (Index in V2)

– Network Connectivity

– ACD (Automated Call Director)

More to come

• Voice Mail– Call answering– Auto-attendants