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VIRGINIA'GLADWIN'2475'East'Pecos'Road,'Chandler,'AZ,'85224'850.694.0901''|''VGLADWIN29@GMAIL.COM''|''LINKEDIN:'@VIRGINIAGLADWIN'
Education'Tallahassee'Community'College,"Tallahassee,((FL """""""""""""Grad(2015(Associate"of"Arts:"Hotel"and"Restaurant"Management""
"CUSTOMER'SERVICE'PROFESSIONAL"● 5"plus"years"successful"experience"in"restaurants"with"recognized"strengths"in"front"of"the"house,"back"of"the"house,"server,"manager,"expedite,"cashier,"and"hostess"
● Excellent"working"knowledge"using"Microsoft"Excel,"Word,"and"Powerpoint"● Ability"to"train,"motivate,"and"supervise"employees"● A"team"player,"works"well"with"others"and"with"customers"● Expertise"in"time"management,"communication,"proper"planning"and"organization,"problem"solving,"and"cleanliness"
● Completed"a"culinary"class"in"Rome,"Italy""● Experience"with"catering"weddings"and"banquets"
"EMPLOYMENT"Jasmine'Cafe,"Tallahassee,(FL ((((((((((((201432015(Hostess/'Cashier'● Greeted"and"sat"customers"while"keeping"a"guided"rotation"● Took"drink"orders,"explained"specials,"assisted"servers"● Answered"the"phone,"and"took"toJgo"orders"● Scheduled"reservations"and"conLirmed"orders"for"delivery/pick"up"Server'● Greeted"customers"and"explained"daily"specials"and/or"happy"hour""● Memorized"drink"and"food"orders""● Recognized"all"food"items"and"delivered"food"to"table""● Collected"payment"methods"""Red'Elephant,"Tallahassee,"FL" """"""""""""201432015(Server''● Greeted"families"in"a"friendly"manner""● Explained"daily"specials"and"happy"hour""● Delivered"food"to"tables"in"a"timely"fashion""● Collected"payment"methods""Old'Town'Cafe,"Tallahassee,"FL """"""""""""200932014(Manager'● Corresponded"with"customers"ensuring"their"dining"experience"was"both"relaxing"and"enjoyable""● Actively"listened"to"positive"feedback"as"well"as"criticism"● Addressed"any"and"all"complaints"and"catered"appropriately"to"customers’"needs"● Assumed"the"Linancial"responsibilities"associated"with"running"the"restaurant""● Managed"schedules"Server'● Greeted"customers"● Offered"high"quality"food"and"service"while"maintaining"a"proper"dining"experience"● Delivered"items"and"ensuring"customer’s"needs"were"Lilled"● Issued"receipts"and"accepted"payment,""Banquet'Server'● EfLiciently"handled"banquets"up"to"50"guests"● Responsible"for"setup"of"events"and"portraying"Line"dining"experience"● Delivered"food"and"drinks,"kept"drinks"Lilled,"engaged"customers"and"ensured"they"had"a"relaxing"and"rewarding"experience"
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