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Value Optimization, Unexpected Challenges, Possible System Wide
Collaborations
CFO Meeting November 15, 2002
Pyramid Project (useful info)
• http://pyramid.northshore.edu Select the Campus Portal Block• Content – Entire planning process, integration
strategies, timelines, project documents, lessons learned, etc.
• Pyramid Project Foundational Values• Technology, engineering and organization• Demonstration Project for Commonwealth of
Massachusetts/BHE/ITD• Course Redesign, Academic Transformation, Portal • Web site organization• Massachusetts E-learning Initiative
Agenda
• General Overview of NSCC
• General ROI considerations
• Value Considerations
• Quick Tour
• Unexpected Challenges & Expectations
NSCC Background
• One of 15 public Community Colleges in Massachusetts – *Multi-Campus 4 campus locations
• 6200 credit students (3600 FTE)• 4200 non-credit students• 100+ programs of study
– Career & Liberal Arts Transfer– Technical Training
What We Wanted• Integrated Email and Learning Mgmt. System• Provide better learning resources, faculty and
student services - and acceptance of Web as the way we deliver services
• 24 x 7 access to teaching and learning services• Cure inefficiencies and streamline processes
– Cure the inefficient registration process– Automate processes– Reduce mailing costs– Reduce back-office support– Redefine outdated policies – Advising - remove the barrier & highlight the benefits
Portal Model
Admin Apps
Process/Wkflow
Infrastructure
`
People
Typical IS Model
Web Admin Apps
Instruct Apps
Admin Apps
ROI for NSCCIndicators and outcomes
“Are you attracting users, interacting with users, transacting with users, retaining users, and growing with users” (Camille Farhat – GE company)
• Integration is the key!• High utilization rates and adoption are paramount
and have led to significant return• Allowed or sped up process and procedural changes• Scalable (50 or 20,000) students can be supported
without additional staff
ROI Tangibles• Student schedules no longer mailed• Web Admissions• Reduced walk-in registrations and paperwork due to Online
Registration (85%+ via web)• Incorporation of non-credit students into online services• Faculty generate their own class rosters and enter grades online as
SOP• Significantly reduced postal mail due to general communications
enhancements through portal, email, & web services• Advising - Online Degree Audit available to students• Dynamic account generations – single sign on• In-house 24 x 7 services and consolidated helpdesk• Further integration and systems being developed
Value Generation
Prepared for future (Flexible and Scalable) • Ease of Use, self-service convenience• Single Sign-on • High utilization rates • Accelerated integration of disparate systems • Increased utilization by faculty with simple
access to resources and tools • Additional resources leading to enhancing the
educational process
Available Student ServicesServices and Functionality• Web Services:
• Online Admissions• Degree Evaluation• Registration & Class Search, Payment,
FA• Transcripts, grades, schedules
• Email, Calendar & Groups• Dynamic Accounts & Self-activation • Targeted Announcements• Course Resource Areas for Every Class:
• Threaded discussion• Class chat• Class links
• Single Sign-On:• Web Services• Learning Management System, Email • CBT tutorials, Personal Web Space (Jan
2003)
“This technology is the best thing the college has ever done”Student Trustee 2001 Laurette Mordi
Available Faculty Services Services and Functionality• Web Services:
• Advising information including Degree Evaluation and Transcripts
• Online grade entry, schedules, class rosters
• Email & Calendar• Dynamic Accounts & Self-activation • Targeted Announcements• Course Resource Areas for every class:
• Threaded discussion• Class chat• Editable area for class links• Automatic email distribution lists
• Single Sign-On:• Web Services • Learning Management System, Email • CBT Tutorials, Intranet, Personal Web
Space (Jan 2003)
"Current technology, particularly Campus Pipeline, makes up-to-date information about students in our classes instantly available--as close as the computer terminal whether in our office or at home." -
Professor Lori Azzara
Available Employee Services Services and Functionality• Dynamic Accounts & Self-
activation • Targeted Announcements• Ability for Department Chairs to
check enrollments from any system• Employee Intranet:
– Secure and role based environment
– Departmental Information– Online Web tools integrated to
main home page and Banner• News• Federal Work Study• Bulletin• Room Reservation System• Personal Web Space (Jan 2003)
“Portal technology
allowed us to tie disparate systems together and provide an easy to use system that everyone would utilize”
Usage Rates
Usage Rates Registration turned on November 13, 2002
Top IT Issues (Educause Rpt.)
Top IT Issues (cont.)
Unexpected ChallengesSecurity• Maintenance• Denial of service attacks, Spam defenses• Firewalls• Supporting growth (14 to 40) servers – 10+ servers
need to be accessed outside of NSCC via WEB• Digital Certificates• Virtual Private Networks• Peer to Peer software abuse• Wireless security issues
Unexpected Challenges
Providing True 24 x 7 services• Expectations• Remote monitoring systems• Alert mechanisms• Zero down time means system updates are
becoming difficult to perform• Redundancy and UPS (not 30 minutes)
• Gas generated UPS ensures unlimited uptime for all servers and communications equipment
• Staffing
Unexpected ChallengesHelpDesk• Managing Expectations• Many Users (thousands)• Many Variables – different home system
configurations, etc.• Staffing Support• Understanding other services (non IT) that require
online support – Each department with information accessible on the Web
must plan to communicate promptly via email, All documents scanned converted into digital form (Cluster brochures, etc.)
Impact on Culture Change
• Portal Technology and Web applications have transformed the NSCC culture by:– Further supporting E-learning– Increasing Faculty and student services – Allowing the expectations of students, faculty/staff to be
met– Raising awareness in student support offices leading to
more creative thinking on redesign process– More services are wanted and continually being
developed
ROI - Intangibles
• Customer relationship management: Competitive advantage and customer loyalty due to excellent services, student-centered learning, enrollment and advising effectiveness
• Economic Cycle Independence: Unanticipated return during State Budget reductions/Early Retirement Program/Restructuring
• Organizational Impact: Awareness that the Web can work for future savings, revenue generation, and reallocation of resources
Possible System-Wide Collaboration
• Imaging
• Training (Online services)
• 24 x 7 support
• E-learning
• EDI (Electronic Data Interface)
Quick Demo on Following Slides
Self Activation of accounts
Self Activation of accounts
Online tutorials available on login page and internally
Online tutorials available on login page and internally
Email & CalendarAccess
Email & CalendarAccess
Targeted AnnounceArea
Targeted AnnounceArea
Access CourseResources
Access CourseResources
Course Tools including email dist. lists
Course Tools including email dist. lists
Tools for adding online content
Tools for adding online content
Quick Class Roster
Quick Class Roster
Seamlessly access Learning Management System and Online Computer Based Tutorials
Seamlessly access Learning Management System and Online Computer Based Tutorials
Student and Faculty Web
Services
Student and Faculty Web
Services
Class Search
Class Search
Class Schedule
Class Schedule
Unofficial Transcripts
Unofficial Transcripts
Degree Audit for students. Available to all faculty for all students.
Degree Audit for students. Available to all faculty for all students.
Role Based Secure Intranet with toolboxes for updating home page and querying Banner System
Role Based Secure Intranet with toolboxes for updating home page and querying Banner System
Room Reservation system integrated with Banner Database
Room Reservation system integrated with Banner Database
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