Utilizing GIS & Cityworks for Asset Management and ...€¦ · •Implementation began in 2008...

Utilizing GIS & Cityworks for Asset Management and Intergovernmental

Contract Purposes

City of Battle Creek - Department Of Public Works

June 3rd, 2017

Andrew Michalowski – City of BC DPW Records ManagerVirginia VanderVeen – City of BC DPW GIS Specialist

Greg Walters – Azteca Systems Account Manager

City of Battle Creek, MI

• Located in SW Michigan along I-94, between Chicago and Detroit.

• Population ~ 50,000

• 43.73 Sq Miles – 3rd largest city in Michigan by area

• Breakfast Capital of the World–Home of Kelloggs HQ

• Large Variety of Development – Food processing, manufacturing, mall, Airport, ANG/Military Base, casino, urban & rural housing.

Utility System

• Water, Sanitary, Storm, Water & Wastewater Treatment Plants

• Water & Sanitary system extends into neighboring townships / cities

• Approximately 75% of utilities within City of Battle Creek boundaries

GIS in Battle Creek DPW

• Used to map out utility structures, pipelines, and building facilities, gather pertinent attributes.

• Users can gain all sorts of information and measurements by utilizing GIS to it’s capabilities.

• Create maps that are used by field workers and for meetings / presentations.

2015 – 20th Anniversary of Cityworks HQ in Sandy, UT Esri Platinum Partner

West Bend, WI

DeSoto, TX

Sandy, UT

10

CITYWORKS USERS

Worldwide

50+ Partners

650+ LICENSED ORGANIZATIONS

What sets Cityworks apart?• Open Platform Architecture• Software Access• GIS-Centric

Asset Inventory

• What do we own?• Where is it located?• Attributes?

Permits, Planning, Engineering, Inspections, Code Enforcement, Business Licensing, Service Requests, Work Orders, Condition Analysis, Reporting

Enterprise Public Asset Management

Application Assets Installed Maintenance Replace

Server PLL Server AMS

Reviewed Issued

Online

Hosted in Amazon’s Cloud

Same functionality

Utilizes industry-standard Local

Government Templates

Faster initial deployment

Scalable

• Director• Field Worker• Call Taker• City Engineer• Staff Engineer• Foreman

User Experiences (UX)

• GIS Technician• Inspector• Mechanic• Facilities Manager• Park Crew• Maintenance Crew

Cityworks

• Cityworks is a Computerized Maintenance Management System(CMMS), used to manage DPW Work Orders, Service Requests, and Inspections.

• Key Component of Cityworks is that it directly integrates into GIS – Work Orders can be tied to assets in the GIS, mapped out, analyzed, etc.

• Improve efficiency & communication amongst staff, establish sense of responsibility and accountability, increase knowledge and record keeping capabilities, reduce paper trails.

Cityworks – Deployment in Battle Creek

• Implementation began in 2008 with the Water Department.

• Currently used in Water, Sewer, Verona, WWTP, Streets, Transit, and Signs Departments.

• Approximately 90 users, 2 Administrators in Records Department.

Cityworks – Work Orders

• Work Orders – Track Labor, Material, Vehicle Usage, and all associated costs.

• Attachments – Photos, documents, etc.

• Preventative Maintenance – Cyclical work orders.

• Examples: Sewer Backup, Install Water Service, Outfall Inspection, Lift Station Wet Well Level Control.

Cityworks – Service Requests

• Requests for service from citizens/customers.

• Input by Secretarial Staff, submitted to Foremen.

• Q & A – Cityworks provides questions for call takers to ask, next questions based on answers given. Ensure we receive all pertinent information while we have the customer on the line.

• Caller information is recorded – Can see previous calls and information.

• Directly tied to work orders – synchronized.

• Examples: Pothole, Dead animal in roadway, Damage to sidewalk / trip hazard, Graffiti/vandalism in a park, Sewage backup.

Inbox

Search / Query

• Can search out WO / SR on any parameters, be very specific or as general as needed.

• Allows users to filter through WO/SR, map out, export to Excel, generate reports.

Spatial Component

• Work Orders & Service Requests have coordinates attached, which allows us to map out their locations.

• Discover trends, overlay with other available data, and perform spatial analysis.

• Important for maintaining records on where work is being performed.

Intergovernmental Wastewater Treatment Services Contract

• Sewer system extends into neighboring Townships / Cities, all eventually flows to Battle Creek WWTP.

• Township entities own the facilities, City of Battle Creek maintains.

• Utility rates intended to cover maintenance needs.

Intergovernmental Wastewater Treatment Services Contract

• Cityworks is a key tool for tracking work within various municipalities.

• “District” Field required, automatically populated when a WO is given coordinates.

Asset Management – Big Picture• Assess and manage the health of our assets – Utility Systems

• Cityworks is one tool that can assist with determining condition ratings and resources involved to maintain our utilities. Sewer televising is another tool.

• Preventative vs Reactive Maintenance.

• Tracking work and costs of our system, while also tracking work performed on other municipality’s systems

• 5 Core Elements: Current status, criticality, required sustainable Level of service, minimum life-cycle costs, a successful long-term funding strategy for capital improvement plans.

Keys to Success

• Mobile Deployment… Tablets (Dell Latitudes & I-pads) wirelessly connected in the field – connect to internal network via wireless VPN. Easily look up records, create/receive/submit WO & SR on site, and take pictures.

• Consistency and quality control = Invest time in training and user group meetings. Also customizing application – required fields, moving buttons, change wording to be more intuitive.

• Be open and available for support and making edits.

Keys to Success

• Get Buy-in from key players – Upper management and department supervisors. These people help promote the software and assist other users when administrators not available.

• Strong IT – Server support. Need high performing infrastructure to keep users engaged. Hard drive space, disc speed, database servers.

• Educate users and the public about the importance of these efforts. Remember why we’re doing this – to protect our citizens by providing clean water and appropriate sanitation disposal, and to make sure our infrastructure is appropriately inspected and replaced when needed.

Questions or Comments?

Andrew Michalowski - DPW Records Manager ajmichalowski@battlecreekmi.gov

Virginia VanderVeen – DPW GIS Specialist

vmvanderveen@battlecreekmi.gov

Greg Walters – Azteca Account Manager

gwalters@cityworks.com

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