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U.S. Army Materiel Command Quality Federation (AQF). Presented to: National Aeronautics and Space Administration Quality Leadership Forum. Marc D. Saperstein U.S. Army Tank-automotive and Armaments Command – Armament Research, Development & Engineering Center. 07 March 2002. - PowerPoint PPT Presentation
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U.S. Army Materiel CommandQuality Federation (AQF)
07 March 2002Marc D. SapersteinU.S. Army Tank-automotive and Armaments Command –Armament Research, Development & Engineering Center
Presented to:
National Aeronautics and Space AdministrationQuality Leadership Forum
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Bottom Line Up Front
• HQ Army Materiel Command (AMC) Recognizes the Values of Independence, Processes and Core Competencies provided by it’s Quality Organizations
• AMC Quality Federation (AQF) is Framed and Set to Speak as the Quality Voice for AMC Supporting Transformation of the Army
• The AQF has Developed a Strategic Plan to Facilitate AMC-wide, Integrated Quality Management
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Army Transformation
ObjectiveForce
ObjectiveForce
Legacy Force
Interim Force
Objective Force
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AMC Quality Federation (AQF)
• What is it?– A seamless, integrated, virtual structure that
leverages quality resources from all AMC organizations to support the Transformation of the Army
• Why was it formed?– Provide AMC with a strong, cohesive and
comprehensive quality voice– Posture quality function to meet rigorous needs of
Army Transformation– Create a business environment to share best
practices and maintain core competencies– Leverage scarce quality resources
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To focus on the development and execution of best quality practices and approaches in support of our customers and industry partners”
AMC Quality Federation
Missiles & Aviation
Communications & Electronics
Simulators & Training Devices
Ammunition
Tank, Automotive & Armament Systems
Soldier Systems
Biological & Chemical Systems
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AQF Strategic Plan
• Presented to HQ AMC on 12 December 2001
• Topics discussed:– Current Status of Army Quality– Desired End State– Strategic Roadmap– HQ AMC Support
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Army Quality “Trident”• Independence
– Materiel Release– Safety– Test Readiness– Process Improvement– Performance Specifications
• Process Ownership– Quality in Contract Development,
Award & Administration– Life Cycle Quality for Materiel Acquisition– Quality Information/Data Exchange
• Core Competencies– Training– Performance Standards– Breeding Ground for “Q Think”
INDEPENDENCE
PROCESS OWNERSHIP
CORE COMPETENCIES
Q
Product VerificationAcquisition Quality Assurance
Fielded Systems Quality AssuranceQuality/Reliability EngineeringSoftware Quality Engineering
StandardizationSystem Safety
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• Subset of Systems Engineering/RD&A within DA & HQ AMC– Increasing Reliance Upon Sub-Commands– Resources Limited
• De-Centralization in Several Commodity Areas– Quality Professionals Managed by PEOs/PMs– Functional Integrity/Core Competencies in
Jeopardy• Limited Communication Across the Army
Quality Community• The Acquisition Community is Reorganizing
Current Status of Army Quality
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The Strategic AQF End-State
• A Virtual, Seamless Corporate Quality Structure Across the Army
• An Integrated Quality Business Environment
• The Premier Source for Developing & Maintaining Core Competencies for Quality
• The Single POC for Quality
Need Army Quality … Think AQF!!
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The Tactical AQF End-State• All Sub-Commands Working as a Single Quality
Organization– Management Hierarchy w/Business Goals & Metrics– Quality Source for All DA & AMC Customers– SPIs for Army Quality– Standardized Quality Core Competencies– Integrated Databases
• AQF Liaison at HQ AMC– Single AQF POC to HQ AMC … and DA?– Proactive Customer Support– AQF Intelligence Gathering
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AQF Roadmap
ISO
CMMI
SIX SIGMA Q21
STRONG TOOLKITS Solution Set #2:Integrated Quality Supplier Management
Solution Set #1:Internal Quality Management
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AQF Roadmap (continued)
• Using Commercial Toolkit for an Integrated AMC-wide (Internal) Quality Management Model– ISO 9001:2000 /AS9100/QS9000– Capability Maturity Model - Integrated (CMMI)– Six Sigma
• Transformation to Integrated Quality Supplier Management (IQSM) – Q21
– (CP)2 Integration– Partnerships w/ Gov’t & Commercial Sources– Use of PPIMS and other Related Data
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AMC Contractor Performance Certification Program, (CP)2
• AMC - Supplier Partnership Initiative • 2nd Party Assessment Program• ISO 9000:1994, Supplemented• Promotes World Class Quality Practices,
Continuous Improvement & Customer Satisfaction
• Pockets of Success• Changing Environment Mandates Evolution
– Commercial Registration and Assessments– ISO 9000:2000– Army Risk-Based Business Model
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Transformation Quality Roadmap
ObjectiveObjectiveForceForce
Light Response w/ Heavy Lethalityat Reduced Life Cycle Cost
Robust Designs &High-Quality Products
Reduced LogisticsFootprint
Ultra-RAM-DSystems
Skilled Suppliers(Ultra/Advanced Quality)
2121
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Ultra-ReliabilityA New Paradigm for Advanced System
QualityThe Goals
Eliminate Unanticipated Failures & BattlefieldMaintenance
Reduce Logistics Support
Advance InherentReliabilities
Leap-Ahead Diagnostic/Prognostic Technologies
The Roadmap
Design-In High Reliability
Design for Modularity
Physics of Failure
Predictive Engineering
Adopt Lessons Learned & Best Practices
Understand & Apply Advanced Aging and Wear Theories
The Strategy:• Supportive Infrastructure & Policy • Investment in Technologies & Techniques• Elevate Status of RAM Engineering• Vigorously Apply Basic & Advanced Tools• Predict, Monitor and Manage Ultra-Reliability
The Challenge
Zero Failures in 7-Day High Tempo Combat Pulse w/o Access toMaintenance, Supportor Re-Supply
Change Current Failure & Repair Paradigm
Today’s Environment:
• World’s Best Combat Systems• Frequent Major System Failures• ~ 46% Failure Rate for 3-Day Combat Pulse
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Army Q21 VisionSupplier-centric Management
assuring Battlespace Superiority
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Today’s Acquisition Realities
• DoD Excellence– Performance Contracting– Supplier Empowerment– Use of COTS
• Systems Contracting• Set-Asides and HUBZones• Monopolies/Oligopolies• Mergers & Acquisitions• Shrinking Market Shares
– DMSMS
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Army Q21 MissionDevelop and deploy an integrated quality supplier management
program, providing the acquisition community with contemporary business processes through the adoption of
commercial and public sector best practices
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Army Q21
• An Integrated Quality Supplier Management (IQSM) Initiative Supporting the Army’s Transformation and Beyond
• Proactive Risk Management Program Focused on Objective Force (OF) Systems and Technologies
• Founded Upon Gov’t & Industry Partnerships using Best Commercial Practices
• Managed by the AQF, focused on Minimizing Life Cycle Cost of Poor Quality (LCCoPQ)
• Using Analytical Toolkits (e.g. 6-Sigma)• Resulting in:
– High-Quality, Ultra-RAM-D Systems– Reduced OF Logistics Footprint and Associated O&S
Costs
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Army Q21 is “Big Q” Total Quality
• Customer-Focused Management• Supplier-Sensitive Management• Life Cycle Management• Risk-Based Management• Performance-Based Management• Objective, Quantitative Management• Integrated Stakeholder Management• Integrated Product & Process Management
… it is Not Just Inspections and Audits!!
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Army Q21 Model
Pre-Acquisition SolicitationContract
AdministrationK
• Collect Past Performance Information (PPI)• Benchmark Gov’t & Commercial Practices• Develop QMS Partnerships• Conduct Roadshows
• Risk-Based Source Selection Model(s)
– PPI– QMS Maturity– Sub-Tier Value– Cost, Schedule & Technology– Gov’t & Commercial Data
• Risk-Based Administrative Model(s)
– Source Selection Rating(s)– Cost, Schedule & Technology– Prime vs Sub-Tier – Leveraging
Pro-Active IQSM Re-Active IQSM
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DoD/Federal
Q21: Integrated Quality Supplier Management for the 21st
Century
Q21
Army
(CP)2 QSL PPIMSBest
Value
Commercial
ISO QS/AS 6-Sigma CMMI
• Customer-Focused
• Supplier-Sensitive
• Risk-Based
• Performance-Based
• Objective
• Quantitative
Q21 = f (Quality & Past Performance)
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Army Q21 – A Quality, Acquisition Center & PM Partnership
• Quality/Product Engineering– Benchmark Models– Perform Model Assessments– Quality Ratings
• Acquisition Center– Maintain Past Performance Information– Cost, Schedule & Performance Ratings
• PMs– Customer Satisfaction Information– Contractor Report Cards
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HQ AMC Endorses AQF Strategic Plan
• HQ AMC Quality Champion:– Expressed Reservations with the De-
centralized Quality Function in Several Commodity Areas
– Enthusiastically Embraced and Pledged Support to the AQF and Tasked the AQF to Present their Strategic Plan to Sub-Commands and AMC Command Group
– Will Facilitate Discussions with DA– Supports Establishment of an AQF Liaison
within HQ AMC
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Take-Aways
• HQ AMC has Endorsed the AQF’s Strategic Plan• The AQF will Look to Develop Analytical and
Acquisition Toolkits in Support of:– Integrated Quality Supplier Management– Internal Quality Process Improvement
• The AQF will ID and Benchmark Gov’t and Commercial Best Practices
• The AQF will Seek Partnerships and Opportunities for Leveraging Resources
The Army is Looking for a Few, Good Partners!!
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