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Birmingham City University

Student Course Handbook2010/11

PGCertificate/PGDiploma/MA in

MA Creative Industries and Cultural PolicyMA Events and Exhibitions Management

MA Freelance JournalismMA Freelance Photography

MA Global Media ProductionMA International Journalism

MA International Radio ProductionMA Media and Creative Enterprise

MA Music IndustriesMA Music Radio

MA Online JournalismMA Radio and Audio Production

MA Radio for DevelopmentMA Social Media

1. Welcome

Welcome to the Birmingham School of Media. We intend to create an atmosphere here in which your learning can flourish. The aim of this handbook is to help you make the most of your opportunities on the course. It explains our working methods, and what you can expect from us. It also summarizes the ways that your rights are protected. Please read it. We all hope it is an introduction to an enjoyable and challenging postgraduate course.

Contents1 Welcome2 Contents3 Birmingham City University Mission Statement4 Important Documentation and Reading5 Your first days at Birmingham City University6 Studying at Birmingham City University

6.1 Course Fees6.2 Bursaries6.3 Council Tax6.4 Birmingham City University Email Account6.5 Online Learning

6.5.1 Moodle

6.6 Personal Development Planning6.7 Fitness for Practice

7 What do you need to know about your course?7.1 Programme Specification7.2 Course Details

8 How can you contribute to the development of your course?8.1 Board of Studies8.2 Module Evaluation

9 Changes to your course10 Assessment

10.1 Assessment Regulations10.2 How will you be assessed?10.3 Why is it important to take all of your assessments?10.4 Internal Moderation10.5 Role of External Examiners10.6 Coursework Extensions10.7 Exceptional Circumstances10.8 Error in the Conduct of an Assessment or of an Examination Board10.9 Examinations

10.9.1 Examination Stress10.9.2. Written Examinations

10.10 Cheating10.10.1 Avoiding Allegations of Cheating

11 What support and guidance is available?11.1 Faculty and Study Support11.2 Library and Learning Resources

11.2.1 How to use Library and Learning Resources11.2.2 Lending Services11.2.3 Services to Users with Disabilities11.2.4 Digital Library

11.3 Birmingham City University Network12 Academic Skills Centre

12.1 Pre-sessional English Courses and In-sessional English Classes13 Birmingham City University Students’ Union

13.1 Birmingham City University Union Executive 13.2 Representation

13.2.1 Student Reps13.2.2 Campaigns

13.3 Democracy13.3.1 Student Council13.3.2 Annual General Meeting13.3.3 Elections

13.4 The Advice Centre

13.5 Working for the Union13.6 Student Groups and Volunteering

13.6.1 Societies13.6.2 Sports Clubs13.6.3 Volunteering

13.7 Media and Communication13.7.1 www.birminghamcitysu.com13.7.2 Union newsletter13.7.3 Brand new Media Centre

13.8 Bars, Food and Entertainment13.9 Shops13.10 The Small Print

14 Student Services14.1 Health and Wellbeing

14.1.1 Healthcare14.1.2 Mental Health and Wellbeing Support14.1.3 Care leavers14.1.4 Counselling14.1.5 Chaplaincy14.1.6 Disability Support

14.2 Job Prospects14.3 Money Matters14.4 Visas & Immigration14.5 Childcare

15 Academic Registry16 Requesting a Reference17 How do you make a complaint?

17.1 Student Complaints Procedure17.2 Office of the Independent Adjudicator for Higher Education

18 National Student Survey and Birmingham City University Student Experience Survey19 Student Conduct20 What do you need to know about health, safety and security?

20.1 Your Safety and Security20.2 Emergency evacuation of University buildings20.3 Accident and Incident Reporting20.4 Security of Personal Property20.5 Your Health

21 How to interrupt your studies21.1 Interrupting your Studies/Withdrawing from the Course

22 International Students – Requirements under the UK Border Agency (UKBA) Tier 4 Points Based System

23 Change in Personal Details24 Key University Contacts25 Key Faculty Contacts26 Appendices

A: List of documents available via the University’s websiteB: Course specific regulatory mattersC: Module outlinesD: Student Charter

3. Birmingham City University Mission Statement

OUR MISSION

To be a powerful force for learning, creativity and enterprise, promoting economic, social and cultural wellbeing.

OUR VISION

We will be recognised regionally, nationally and internationally as a university which fosters intellectual, critical and creative endeavour and, through continuous innovation:

Provides an educational experience of the highest quality with a strong commitment to employability and to flexible and practice-based learning;

Is an exemplar for engagement with business, the professions and the community;

Promotes centres of excellence in research and investigative practice;

Is a force for equality and inclusion.

OUR APPROACH

We will attain this reputation through:

The value we place on our staff and the expectations we place on them for the highest standards of professionalism and performance;

Active partnership with the Students’ Union to ensure that together we meet students’ educational and wider social, cultural, sporting, welfare and personal development needs;

Innovative use of technology to promote effective student learning and efficient business delivery;

Continuous development of our portfolio of activities to meet changing needs;

The development of the estate to achieve a first-class environment;

A marketing and communications strategy which enables us to engage effectively with staff, partners and the wider community, and to promote the University’s capabilities;

The promotion of sustainability in our policies and activities.

For more information about the University’s policies on equal opportunities and diversity see: the University’s website www.bcu.ac.uk/student-info and click on ‘Academic Regulations and Policies’. Appendix A to this Handbook tells you how to access these documents and has a list of all the documents which are available.

4. Important Documentation and Reading

Some of the documents which you will be given during your time at Birmingham City University are important and you should keep them, particularly as future employers may wish to see evidence of your achievements. Make sure that you keep:

module specifications for the modules which you study; your programme specification (see section 7.1 of this Handbook); your Award Certificate - this is evidence of the qualification which you have obtained; your final transcript - this is a record of your achievement which lists your grades for the

assessments.

In addition, you are advised to familiarise yourself with the contents of this Handbook and the associated regulations which are mentioned in it. It is a good idea to keep a copy of this Handbook as you may need to refer to it during your time at Birmingham City University. The regulations mentioned in this Handbook can be downloaded from the University’s website www.bcu.ac.uk/student-info by clicking on ‘Academic Regulations and Policies’.

5. Your first days at Birmingham City University

How to Contact Staff

The School staff are based in the Baker Building at the Perry Barr site. Staff teaching on the course will indicate office hours when they will be available for consultation. You can arrange individual appointments by contacting the staff directly.

Staff members have their letterboxes outside the School office where you can leave messages.

School Correspondence Address:

Birmingham School of Media Birmingham City UniversityBaker BuildingPerry BarrBirminghamB42 2SUemail: media@bcu.ac.uk

Birmingham School of Media Staff

Head of School Professor Philip Thickett B204a 0121-331-5635 philip.thickett@bcu.ac.uk

Deputy Head of School and Head of Academic Affairs Professor Tim Wall B213a 0121-331-7265 tim.wall@bcu.ac.uk

Programme Director - MA Media SuiteDr Ayo Oyeleye B319 0121- 331- 6741ayo.oyeleye@bcu.ac.uk

Deputy Programme Director - MA Media SuiteAnnette Naudin B223 0121-331-5699annette.naudin@bcu.ac.uk

School office

School AdministratorLinda Watts B407 0121-331 7762linda.watts@bcu.ac.uk

Administrative StaffJulie Parry B407 0121-331 5719julie.parry@bcu.ac.uk

Sukhroop Bajwa B407 0121-331 5719sukhroop.bajwa@bcu.ac.uk

MA Degree leaders

MA Creative Industries and Cultural PolicyDr. Paul Long B213a 0121-331-5468paul.long@bcu.ac.uk

MA Events and Exhibitions ManagementDuncan Sedgwick B320 0121-331-5474 duncan.sedgwick@bcu.ac.uk

MA Freelance Journalism and Enterprise: Sue Heseltine B322 0121-331 7639 sue.heseltine@bcu.ac.uk

MA Global Media Production/MA International JournalismDr. Ayo Oyeleye B316 0121-331-5719ayo.oyeleye@bcu.ac.uk

MA Media and Creative EnterpriseAnnette Naudin B223 0121-331-5699annette.naudin@bcu.ac.uk

MA Music Industries/MA Music Radio: Andrew Dubber B314 0121-331-7280andrew.dubber@bcu.ac.uk

MA Freelance Photography:Julian Kilsby B204b 0121-331 7242julian.kilsby@bcu.ac.uk

MA Online JournalismSue Heseltine B322 0121-331 7639 sue.heseltine@bcu.ac.uk

MA Radio and Audio Production/MA International Radio Production/MA Radio for DevelopmentSam Coley B214 0121-331 5469sam.coley@bcu.ac.uk

MA Social MediaDave Harte B213a 0121-331-7280

dave.harte@bcu.ac.uk

Technical Support

Olivia Swinscoe TV B201 0121-331-7241 olivia.swinscoe@bcu.ac.uk

Pete Flynn Radio B201 0121-331-5505 peter.flynn@bcu.ac.uk

Dan Whitehouse Issue Desk B201 0121 331 7684 dan.whitehouse@bcu.ac.uk

Programme CalendarSemester One

Induction 20th to 24th September 2010

WeekFresher’s WeekInduction: Thursday 23rd September, 10:00-4:30 pmFriday 24th September, 10:00-12:00 noon

Week 1 27th September to October 1st 2010

Teaching begins Monday 27th September

Week 2 4th to – 8th October 2010

Week 3 11th– 15th October 2010

Election of student representatives

Week 4 18th– 22nd October 2010

Week 5 25th– 29th October 2010

Board of Study – Student representatives in attendanceStudent deadline: 3.00pm Friday 29th October for Photography Branding Strategies Assignment 1

Week 6 1st to 5th November 2010

Week 7 8th – 12th November 2010

Week 8 15th to 19th November 2010

Student deadline: 3.00pm Friday 19th November for Creative & Cultural Industries Module Assignment 1

Week 9 22nd to 26th November 2010

Student deadline: 3.00pm Friday 26th November for Enterprise Module Assignment 1Social Media as Practice assignment 1

Week 10 29th November to 3rd December 2010

Week 11 6th to 10th December 2010

Directed Study

Week 12 13th to 17th December 2010

Directed Study

CHRISTMAS BREAK 18th December 2010 to 9th January 2011

Week 13 10th -14th January 2011

Directed Study

Week 14 17th – 21st January 2011

Directed Study

Student deadline: 3.00pm Friday 21st January for Enterprise Module Assignment 2Creative Industries and Cultural Industries Module Assignment 2Professional Photography Skills Portfolio Assignment 2Social Media as Practice Assignment 2

Week 15 24th to – 28th January 2011

Directed Study

Week 16 31st January to 4th February 2011

Directed Study

Semester Two

Week 1 7th– 11th February 2011

Staff deadline for return of all semester one results and feedback to students (Available from Department Office from Monday 7th February)

Week 2 14th– 18th February 2011

Student deadline: 3.00 pm Monday 14th February Production Lab Proposals

Week 3 21st to 25th February 2011

Week 4 28th February to 4th March 2011

Week 5 7th to 11th March 2011

Board of Study – Student representatives in attendanceStudent deadline: 3.00 pm Friday 11th March Freelance Photography Branding Strategies assignment 1

Week 6 14th to 18th March 2011

Week 7 21st to 25th March 2011

Week 8 28th March to 1st April 2011

Week 9 4th April to 8th April 2011

Easter Holidays –9th April to 2nd May 2011

Week 10 3rd to 6th May 2011 May 2 – Bank Holiday Monday

Week 11 9th– 13th May 2011

Directed Study

Student deadline: 3.00 pm Friday 13th May Production Project Proposals

Week 12 16th to 20th May 2011

Directed Study

Student deadline: 3.00 pm Friday 20th May Cultural Entrepreneurship Module Assignment 1

Week 13 23rd to 27th May 2011

Directed Study

Board of Study – Student representatives in attendanceStudent deadline: 3.00 pm Friday 27th May

Creative Freelance Strategies Creative Identity Portfolio Assignment 2

Week 14 31st May to 3rd June 2011 May 30 – Bank Holiday Monday

Directed Study

Student deadline: 3.00pm Friday 3rd June Production Lab Module or Research Methods Module Assignment 1

Week 15 6th to 10th June 2011

Directed Study

MA Dissertation and MA Production Projects - Group Tutorials

Week 16 13th to 17th June 2011

Directed Study

Week 17 20h to 24th June 2011

Directed Study

Semester Three

Week 1-12 27th June – 16th September 2011

Dissertation (Ayo Oyeleye & Paul Long) or Production Project (Dave Harte & Annette Naudin)

Staff deadline for return of all semester two results and feedback to students (Available from Department Office from Monday 27th June)

Student deadline: Friday 16th September for MA dissertation or MA production projects

End of Academic Year

Examination (TBC) 1st July and (TBC) Friday 21st October 2011Boards

Results Day (TBC) Monday 1st November Mail-out of end-of year transcripts, feedback etc.

Re-sit Deadline (TBC) 3.00 pm Friday 9th December 2011

6. Studying at Birmingham City University

6.1 Course Fees

For more information on course fees please refer to: School Office Staff

New Students Pre-Arrival Guide and the University’s website: www.bcu.ac.uk/prospective/finance

Returning Students Returners’ Guide to Enrolment and Fee Payment and the University website.

6.2 Bursaries

Full time home undergraduate and PGCE students who are paying £3,290 tuition fees may be eligible for a Birmingham City University bursary. This non-repayable bursary of up to £525 will be offered on a sliding scale to those students who receive a full or partial maintenance grant.

Full details of this bursary and how to apply can be found at: www.bcu.ac.uk/prospective/finance

6.3 Council Tax

Advice about council tax can be found can be found in the Pre-Arrival Guide and at www.bcu.ac.uk/prospective/finance .

6.4 Birmingham City University Email Account

When you join a Birmingham City University you will be given a Birmingham City University email account. Birmingham City University will use the email account to communicate important information about your course. It is essential, therefore, that you check your Birmingham City University email account regularly, so that you do not miss any important information.

6.5 Online Learning

6.5.1 Moodle

Moodle is the University’s Course Management System (CMS) and Virtual Learning Environment. You can access Moodle by going to www.moodle.bcu.ac.uk and entering your University network ID and password. Each faculty has its own Moodle which can be accessed from the main Moodle website.

Moodle is a great place to look for information to help you with your course. There are useful links to key resources and websites. You can also access calendars which show upcoming events as well as forums and Really Simple Syndication (RSS) Feeds which deliver the latest news and information without the need to search the web.

Moodle enables you to keep in contact with tutors and friends if you are on Instant Messaging and the many forums that have been established to support you. These communication tools are particularly useful if you are out of the University, for example if you are on placement. Moodle is available 24 hours a day, 365 days per year and from anywhere in the world.

Where modules are supported by Moodle, they might provide access to resources such as lecture notes, PowerPoint presentations or, in some cases, multimedia scenarios and video lectures. Other resources may include access to module guides and live reading lists (TalisLists) which take you straight into the Library’s website to enable you to check on the books, journals, and other resources that support the module.

Apart from providing flexible access to resources, Moodle is also used on some modules to provide learning activities to enhance your learning experience. This includes quizzes which test your knowledge and give immediate automated feedback; glossaries to explain complex terms and forums which enable you to ask tutors questions or work collaboratively and share experiences with fellow students. Other features include: Blogs, which are personal spaces that allow you to reflect upon your own learning privately; Choices which enable you to vote on certain issues; Wikis (collaborative websites) which allow you to work collaboratively with other students and workshops which allow students to review each others work.

For more information about Moodle contact: Your Course Director – Dr Ayo Oyeleye.

6.6 Personal Development Planning

Whilst studying at Birmingham City University you will have many opportunities to expand your academic, professional and personal horizons. Personal Development Planning (PDP) is a process undertaken by students at Birmingham City University to reflect upon their own learning, performance and achievement and to plan for their personal, educational and career development. It will enable you to articulate the skills you are developing in order to open up opportunities for the future.

Briefly, PDP is a means by which you can record, evaluate and review all that you are learning. It will:

help to keep you motivated; give you a better understanding of how you learn and how to improve your performance; give you clearer ideas about the kind of life and work you want; enable you to be in a better position to compete for jobs; help you to develop a positive, forward-looking approach.

There are different approaches to PDP across the University. You will be told during induction how PDP works on your course. There is a central PDP course which is delivered online through Moodle and is open to all students whatever their course or year of study. Students can complete this online course on their own and at their own pace as it does not require direct tutor support. However, in order to get the most out of the course, it is recommended that students discuss their PDP work with their respective Award Leader [please see page 11 above] or a careers advisor.

You can access the central PDP course online by going directly to http://www.moodle.bcu.ac.uk Under the heading ‘non Faculty Student Courses’ click on Personal Development Planning. There are six sections of the PDP course. Choose ‘Introduction’. You will be asked for your Birmingham City University network id and password. (These are the ones which you use to log on to any Birmingham City University computer).

For further information contact: Your Course Director - Dr Ayo Oyeleye

6.7 Fitness for Practice

Some of the University’s courses prepare students for entry into professions where they have to meet certain behavioural and/or health requirements if they are to practise the profession. Nursing and Teaching are two such professions. In awarding professional qualifications to these students, the University must be confident that the students are ‘fit to practice’ in their chosen career.

If your course falls into this category, you need to be aware of the University’s Fitness for Practice Policy and Procedure which can be found on the University’s website www.bcu.ac.uk/student-info under ‘Academic Regulations and Policies’. For more information on how to access these documents see Appendix A of this Handbook.

For more information contact: Your Course Tutor.

7. What do you need to know about your course?

7.1 Programme Specification

Every course offered by Birmingham City University has a programme specification. A programme specification sets out the knowledge, understanding and skills that a student who finishes the course will have gained. The programme specification also gives details of the teaching methods which will be used on the course together with information about how students will be assessed (for example by written examination or coursework assignment).

The programme specification for your course can be found at: http://www.bcu.ac.uk/courses/programme-specs

For further (general) information visit: The Quality Assurance Agency’s website at: http://www.qaa.ac.uk/students/guides/UnderstandCourses.asp

7.2 Course Details

MA Media Suite Course Philosophy

The awards covered in this handbook are part of a wider suite of postgraduate programmes within the Birmingham School of Media. They all seek to develop reflexive professionals in the media, creative and cultural industries, who can operate at the forefront of the academic discipline and of professional practice. The content and approach of the curriculum has a strong emphasis on enterprise skills, engagement with new communication technologies, and promoting innovation. Each award in the suite is part of a wider community of postgraduate students, and a culture of learning and investigation. Each module in the award is integrated into a systematic process of professional development and students are encouraged to organise and extend their learning in a way that suits their individual ambitions and needs.

Course Structure

The structure of each award is expressed in the Matrix of awards and modules overleaf:

Award Title and Leader

Taught Module(module leader)

STAGE ONE

STAGE TWO

Taught Module(module leader)STAGE TWO

MA by dissertation or by practice

STAGE THREE

Creative Industries and Cultural Policy

Paul Long

(Paul Long)

Social Media as Culture

(Dave Harte)

Researching the Creative Industries

(Paul Long)

Research Methods

Dissertation

Events and Exhibitions Management

Duncan Sedgwick

Events and Exhibitions Industry

(Duncan Sedgwick)

Enterprise

(Annette Naudin)

Exhibition Production

(Duncan Sedgwick)

Production Lab

Practice

Freelance Journalism and Enterprise

Sue Heseltine

New Journalism in Context

(Sue Heseltine)

Enterprise

(Annette Naudin)

Online Journalism

(Paul Bradshaw)

Production Lab

Practice

Freelance Photography

Julian Kilsby

Professional Photography Skills

(Julian Kilsby)

Enterprise

(Annette Naudin)

Creative Freelance Strategies

(Julian Kilsby)

Production Lab

Practice

Media & Creative Enterprise

Annette Naudin

Enterprise

(Annette Naudin)

(Paul Long)

Cultural Entrepreneurship

(Annette Naudin)

Production LaborResearch Methods

PracticeorDissertation

Online Journalism Online Journalism

(Paul Bradshaw)

Enterprise

(Annette Naudin)

Multimedia Newsgathering, Production and Distribution

(Paul Bradshaw)

Production Lab

Practice

Social Media

Dave Harte

Social Media as Culture

(Dave Harte)

Enterprise

(Annette Naudin)

Social Media as Practice

(Dave Harte)

Production Lab or Research Methods

Practice or Dissertation

Global Media Production

Ayo Oyeleye

One from:any production module offered (depending upon skills requirement)

Globalisation and Communication

(Ayo Oyeleye)

One from:any production module offered(depending upon skills requirement)

Production Lab

Practice

International Journalism

Ayo Oyeleye

New Journalism in Context

(Sue Heseltine

(Ayo Oyeleye)

Online Journalism

(Paul Bradshaw)

Practice orDissertation

International Radio Production

Sam Coley

Radio Production

(Sam Coley)

(Ayo Oyeleye)

Social Enterprise Radio

(Sam Coley)

Radio and Audio Production

Sam Coley

Radio Production

(Sam Coley)

Audio Production for Online Media

(Sam Coley)

Production Lab

Practice

Radio for Development

Sam Coley

Radio Production

(Sam Coley)

Development Communication

(Ayo Oyeleye)

(Sam Coley)

Music Industries

Andrew Dubber

Popular Music as Culture

(Tim Wall and Paul Long)

Enterprise

(Annette Naudin)

Popular Music as Commerce

(Andrew Dubber)

Production Lab or Research Methods

Music Radio

Tim Wall and Andrew Dubber

Radio Production

(Sam Coley)

Popular Music as Culture

(Tim Wall and Paul Long)

Popular Music as Commerce

(Andrew Dubber)

Production Laboratory or Research Methods

Module structure

Progression

Stages 1 and 2The modules at stage 1 and stage 2 are all at ‘M’ level 7. Full-time students will normally complete stage 1 prior to stage 2. Part-time students will, however, be able to take a stage 2 module in their first year on the course in order to balance the spread of learning activity over the longer period of their study.

Stage 3Students must complete stages 1 and 2 before beginning stage 3. The modules and the learning experiences of stages 1 and 2 provide the necessary knowledge and skills for engaging in stage 3 work.

Credit and Qualifications

The course will have a modular structure providing a progressive experience with the curriculum.

Module Credit Value30 credits will be awarded for successful completion of each taught module60 credits will be awarded for successful completion of a dissertation.

The Organisation of Teaching and Learning

Each taught module in each award consists of ten class sessions, in which students will be introduced to topics through lectures, seminar discussions and workshop activities. There will often be guest lectures from leading practitioners in the field. We place a strong emphasis on lecturer and peer review of student presentations and work-in-progress. These sessions are supported by structured material available on the university’s Moodle on-line system. Each week, students are set independent study tasks, often based upon production activities, and there are two further weeks of directed study. Many modules make significant use of new social media, and students are often asked to post to or, write blogs, or produce podcasts to chart personal and professional development, and to engage with the work of others.

Each student will also participate in three tutorials as the taught module progresses, to support their professional development and plan their learning. Two weeks of each semester are set aside for key extension work, which can include a work-based placement.

Assessments usually emphasise scholarly or professional practice through which the key learning objectives are tested. Three weeks are set aside for assessment work.

Each module has a module leader who will have responsibility for the administration and coordination of learning and assessment in that module.

Classes

At the beginning of each module you will be provided with a module outline which will identify the taught classes, their topics, dates and times, any set readings or background papers, and the assessment profile with an indication of the deadlines. This will allow you to have an overview of the module and what work you will have to do and when.

Full details of the module structures, learning packages and assessment briefs will also be displayed on a designated notice board on the third floor of Baker Building.

We take pride in the classes that are held. You can expect them to start punctually, be well prepared and ready to participate in the exchange of knowledge that take place in these sessions. Staff will make it clear what sort of role you should take in the class, sometimes it will involve note taking, contributing to discussion, or being part of a group solving a set task. If you are unclear please do not ‘suffer in silence’, but ask for clarification.

The work in these sessions is a central part of the learning in the module, and it is the means by which we will distribute any additional material. You should make every effort to attend. If for any reason you cannot attend a particular class we would appreciate if you would let the member of staff know before the class starts, either directly, or through the Department office. It is your responsibility to catch up on any sessions that you have missed, as well as collecting all learning materials that may have been given out in classes during your absence.

Some of your modules may include online learning support. If this is applicable, more information will be provided by your course tutors and in the relevant module descriptions.

Overview of Modules

Course Feedback

There are a number of mechanisms for getting feedback from students.

Feedback Questionnaires which ask students to give their candid opinion on various issues about their learning experience. These tend to operate at three levels – there is a university-wide questionnaire, a faculty level questionnaire, and a course level questionnaire.

Course Committee – This is a very influential body that meets every term to oversee the running of the course. It is made up of the Course Director, the lecture team, student representatives and other key personnel involved in the operation of the course.

Student/Staff forum, where students and staff meet at the end of the first and second semester to review students’ progress and to flag up any area of concern that needs attention.

Students can individually discuss their concerns with either the Course Director or any member of staff.

Some of your modules may include online learning support. If this is applicable, more information will be provided by your course tutors and in the relevant module descriptions.

8. How can you contribute to the development of your course?

The University places great importance on what its students think of the courses which they are following. All courses are monitored to ensure that the quality and standards of BCU Birmingham’s courses and qualifications are maintained. You can contribute to the monitoring process and potentially affect the design and delivery of the course by becoming a Student Academic Representative (or STAR). (Please see section 13.2.2 of this Handbook for more information about becoming a STAR).The views of staff and external examiners are also noted.

8.1 Board of Studies

Each course or group of courses has a course Board of Studies. The membership of the Board of Studies includes the Course Director, members of the course team and student representatives. The Board of Studies is responsible for the day to day management of your course. This includes:

maintaining the quality of the course; reviewing examination results; considering external examiner reports and student feedback; monitoring and evaluating the course; developing the curriculum.

The Board of Studies meets at least once per semester. During meetings of the Board, student representatives are given the opportunity to raise issues in relation to their course.

8.2 Module Evaluation

During your studies you will be asked to provide feedback about the content and delivery of your modules. This might take the form of a group feedback session or you may be asked to fill in a questionnaire. The results of students’ evaluation of each module are considered by the Course Team as part of the monitoring process.

9. Changes to your course

Some aspects of your course, such as timetables and reading lists may change every year. However, other aspects require formal approval by the University before they can be changed. These aspects include:

changes to the title of your course; changes to the content of your course other than minor updating to ensure the continued

relevance of the curriculum; changes to the way your course is delivered; changes to the way you are assessed; changes to the regulations for progression through your course; changes to the method of calculating the classification of awards.

If any major changes to your course (such as those listed above) are proposed whilst you are studying, students will be consulted and given an opportunity to comment. If any changes are agreed, you will be informed.

10. Assessment

10.1 Assessment Regulations

The way in which your work on the course is assessed is governed by the University’s Assessment Regulations.

The regulations include information about:

modules, levels of modules and the credits which attach to them; requirements for passing modules; requirements for progression to the next level of your course; how to achieve an award with Commendation or Distinction and how degree

classifications are calculated; what happens if you fail a module.

The regulations which govern your course are the Standard Postgraduate Assessment Regulations (SPAR), Version 2. Version 2 of the Standard Postgraduate Assessment Regulations (SPAR) will be implemented from September 2010. Version 2 will apply to all new students on a postgraduate programme. Certain regulations from Version 2 will not be applied to continuing students on some programmes. If you are a continuing student and will be affected by the changes you will be notified at the start of the 2010/11 academic year.

You can access the regulations for yourself via the University’s website www.bcu.ac.uk/student-info by clicking on ‘Academic Regulations and Policies’. Follow the on screen instructions to get to the regulations which you’ll find in the ‘Part I’ folder.

If you cannot access the electronic version and would like a paper copy, ask your Course Director Dr Ayo Oyeleye or go to your Faculty Office.

10.2 How will you be assessed?

If you find that any of your examinations are scheduled during a major religious festival which you observe, and you regard this as a problem, please talk to your Course Director.

The Purpose of Assessment – The course team are obliged to provide assessment which tests the objectives set out in the course handbook. You will find these objectives listed in the programme specification of the course as well as in the module descriptors at the end of this handbook. Secondly, they will evaluate your work in accordance with the rules that are outlined in the assessment regulations. Ultimately the marks you are given for your assignments are used as the basis to judge your overall postgraduate diploma/master qualification.

Assessment in a Module – Each module you take will have up to two elements of assessment. Your work will be awarded a mark on a percentage scale. You can find this scale in the next section of this handbook. You will be awarded a mark for the module based upon a weighted average of the two elements of assessment. Most of our assessment is weighted 40:60 or 50:50, between the two components of assessed works. You must get at least 50% overall to pass the module. There are no examinations in this programme of study. All assessments are based on essays, reports, oral presentation, and the dissertation.

Anonymous Assessment – In the spirit of fairness and even-handedness in the assessment of students’ work the course team will mark all assignments anonymously (except where it is not practical to do this). To this end you are required to write only your student number on all assignments that you submit. Also, your assignments will be double-marked (i.e. marked separately by two members of the course team).

If you find that any of your examinations are scheduled during a major religious festival which you observe, and you regard this as a problem, please talk to your Degree Leader (please refer to page 11 for a full list).

General Guide to Module Assessment Grades and Criteria

The following provide a general framework for grades and criteria for assessing students’ work in this programme of studies.

Programme Assessment Criteria

Distinction Standard (70 – 100%)

Knowledge and Understanding:

Demonstrates broad and deep grasp of subject of investigation Demonstrates awareness of alternative intellectual positions Identifies and dissects key issues pertinent to the subject under investigation exhaustively Competent use of appropriate theories, concepts and models to develop a sound and original

discussion of topic.

Intellectual Skills:

Critical and reflexive engagement with the subject of investigation that questions received wisdom Outlines any complexities in the subject of enquiry, leading to a well organised exposition Provides insightful and/or original thinking on the subject Demonstrates commendable ability to draw on suitable evidence, from published literature and

from real life. Makes competent use of primary, tertiary and secondary sources as may apply to task Provides a detailed introduction and conclusion based upon logical connections and reasoned

argument

Practical and Key/Transferable Skills:

Outstanding organisation, planning and execution of task Establishes the basis of the task in hand, and the procedure, method and/or theoretical framework

to be used to explore the task Makes use of illustrations and examples in a relevant and thoughtful way Outstanding presentation, meeting most of the guidelines stipulated in the assignment brief Provides a coherent discussion, with high quality expression and engaging prose Makes use of a consistent citation protocol and a detailed, well written bibliography.

Commendation Standard (60 – 69%)

Demonstrates competent grasp of subject Demonstrates a competent awareness of alternative intellectual positions Identifies key issues pertinent to the subject under investigation adequately Competent use of appropriate theories, concepts and models to develop a sound but not original

position.

Critical engagement with the subject of investigation Shows a developing awareness of complexities in the subject of enquiry Demonstrates a developing ability in insightful and/or original thinking on the subject Demonstrates competent ability to draw on suitable evidence, from published literature and from

real life Provides a limited but competent introduction and conclusion based upon logical connections and

reasoned argument.

Competent organisation, planning and execution of task Makes limited use of illustrations and examples in a relevant and thoughtful way Competent presentation, meeting most of the guidelines stipulated in the assignment brief Provides a coherent discussion, with good quality expression Makes use of a consistent citation protocol and a detailed, bibliography with some minor errors

Good Standard (55 – 59%)

Demonstrates good grasp of subject Demonstrates limited awareness of alternative intellectual positions Good but limited identification of key issues pertinent to the subject under investigation Good but limited use of appropriate theories, concepts and models

A developing critical engagement with the subject of investigation Shows limited awareness of complexities in the subject of enquiry Demonstrates good, but limited ability to draw on suitable evidence, from published literature and

from real life

Good organisation, planning and execution of task

Makes limited use of illustrations and examples in a relevant and thoughtful way Good presentation, meeting most of the guidelines stipulated in the assignment brief Provides a coherent discussion, but with some minor flaws in expression Makes use of a consistent citation protocol and offers an bibliography with some minor errors

Pass Standard (50 - 54 %)

Demonstrates basic grasp of subject Demonstrates basic awareness of alternative intellectual positions Basic application of appropriate theories, concepts and models

Intellectual Skills: Basic discussion with limited critical engagement with the subject of investigation Shows tendencies towards simplistic analysis of subject of enquiry Demonstrates basic, but passable ability to draw on suitable evidence from published literature and

from real life

Basic organisation, planning and execution of task Fair presentation, meeting some of the guidelines stipulated in the assignment brief Provides a coherent discussion, but with significant flaws in expression Basic and/or inconsistent use of citation protocol; and limited bibliography with some minor errors

Fail (under 50%)

Demonstrates poor grasp of subject Demonstrates no awareness of alternative intellectual positions Poor or inappropriate application of theories, concepts and models

Poor discussion with no critical engagement with the subject of investigation Simplistic understanding and discussion of subject of enquiry Demonstrates poor ability or inability to draw on suitable evidence from published literature and

from real life.

Poor/Basic organisation, planning and execution of task Poor presentation, with significant deviation from the guidelines stipulated in the assignment brief Provides a poor discussion, with significant flaws in expression and comprehension Little or no use of citations and bibliography.

This course is governed by the Standard Postgraduate Assessment Regulations of the University, these are available on the CD ROM issued at enrolment, or on the University's Intranet at http://www.bcu.ac.uk/jaws

Awarding Credit

At the end of the year the Examination Board will look at the marks you have obtained for all modules you undertook that

year. You will be awarded credit for all those modules that you have passed. If you stop after successfully completing some modules you will be given a transcript that will list those modules and their credit value.

Coursework Assignment

For each assignment you will receive a clear, written briefing. This will state the tasks involved, the deadline and the mark scheme that will be used to assess the work you hand in. Usually these briefs will be supported by a verbal explanation of the tasks and you will be given an opportunity to ask questions of clarification.

Handing in Work

Normally work should be handed in by posting it into the appropriate assignment cabinet situated outside the School Office. If other arrangements apply you will be told in writing on the assignment brief. Work handed in by other ways, for instance via staff pigeonholes, will not be considered for marking. We ask you to complete a ‘declaration of own work’ sheet for each assessment and submit it with your assignment. These are available outside the School Office.

10.3 Why is it important to take all of your assessments?

It is very important that you go to all of the exams or hand in work and assignments on time for every module that you’ve registered to take in the year.

Even if you think that you have got enough credits to progress already, you should still attempt all of the assessments for all of the modules which you‘ve registered for because you might not have done as well as you thought and so you might not get all the credits you need to carry on with the course or you might be able to increase your overall mark and improve the classification of your award.

If you do not go to an exam or hand in an assignment for a module that you’ve registered for at the first opportunity, the University’s rules state that you cannot get more than the minimum pass mark for the module when you do take the assessment later on. This means that you may pass the module when you do it – but only just. (The maximum mark you can get is called a ‘cap’). The capped mark can have an effect on the classification of your final award. It might mean, for example, that it is not possible to get a first class or an upper second degree, or a distinction if you are a postgraduate student.

Also it’s important not to waste your opportunities to be assessed for a module by not turning up to an exam or not handing in an assignment. The University’s rules put a limit on the number of times that you are allowed to take module assessments. If you don’t turn up for an exam or hand in a coursework assignment, you have wasted an opportunity to be assessed (it still counts as an attempt). This is especially important if the module is a core module for the course which you must pass.

If you fail any of the modules which you have taken, you will have to re-take them. There are limits on the number of times that you can re-take and if you are an undergraduate student you may be required to re-study a module you have failed. Having to re-sit or restudy modules means that your workload will be increased and you will be putting yourself under more pressure. If you are a part time student and you have to restudy a module you will be charged the fee for that module. If you are a full-time student and you do not complete your programme within the

normal registration period you may have to re-study outstanding modules as a part-time student, incurring a part time fee. Exceptionally, if you fail a lot of modules in one year you may have to become a part-time student, incurring part time fees, to re-study those modules before you can take modules from the next level of the course.

Where can I get advice and support if I am worried about assessments?

The University tries to provide as much support as possible for students who are worried that they may not be able to complete all of the assessments for their modules. Sometimes there are genuine reasons outside of students’ control which make it difficult for them to attempt all of the assessments. There may be personal, financial or health worries or problems with studying (e.g. difficulties with English or Maths).

There are a number of people in the University who can help:

Your tutors

Your Degree Leader/Course Director (see list on page 11), Faculty Support Tutor or other members of your teaching team. Don’t be afraid to talk to your tutors if you are having problems with your studying.

The Students’ Union Advice Centre

The Union’s Advice Centre is based on the City North Campus. The staff in the Centre are professional advisers and can give advice and support about a range of issues including money, housing and academic issues. The Centre guarantees absolute confidentiality.

Please call on 0121 331 6801 or email union.advice-centre@bcu.ac.uk

Student Services

Student Services gives students access to a range of specialist advisors so that you can be sure you are getting expert help from the right people. They have regular drop-in times at City North Campus, City South Campus, Gosta Green and Millennium Point but you can also make appointments to see specific advisers at any Birmingham City University campus.

They offer help and advice about lots of issues, including employment, personal finances, childcare, disability, physical and mental health, as well as spiritual matters for both home and international students. A confidential counselling service is also available.

Please call 0121 331 5588 or email student.services@bcu.ac.uk

Academic Skills Centre

The Academic Skills Centre (ASC) is based on the third floor of Galton Building, City North Campus. ASC runs study skills sessions including reading, writing and note taking skills and

You are strongly advised to take all of the assessments for which you are registered at the first opportunity. If you don’t:

You risk not being able to carry on with your course. You risk limiting the classification/differentiation of your final award. You risk increasing your workload and putting yourself under more pressure.

Don’t take the risks!

workshops on exam techniques and stress management. English language materials in the form of books, leaflets, CD Roms, TV, video and online materials are available. Tutors are on hand to offer support and advice on studying. Please call 0121 331 6296.

Where can I get more information about assessment on my course?

This Student Handbook gives detailed information about how you will be assessed on your course. It includes information about the method of assessment for each module (e.g. coursework assignment or exam), the criteria used for marking the work and the timings of assessments. It also tells you about the assessment regulations for your course.

10.4 Internal Moderation

Each faculty has in place procedures for checking the outcomes of the assessment process. For more information, contact your faculty about its moderation procedures.

10.5 Role of External Examiners

The University appoints external examiners to all of its courses in order to ensure that the courses are comparable to similar courses in other universities and that the quality and standards of the provision are maintained at an appropriate level. External examiners do not mark students’ work. External examiners do, however, see the assessed work of a sample of students across the full range of attainment (including failed work) in order to check the appropriateness of standards and the marks awarded. They might also meet students in order to find out their views about the provision. External examiners attend the examination boards where marks are determined.

Following the examination board meeting, examiners are asked to complete a report in which they comment on the course content, delivery and assessment. Course teams are required to respond to any problems or weaknesses identified in the external examiners’ reports.

10.6 Coursework Extensions

If you think that you may not be able to complete a coursework assessment on time, you may be able to ask for an extension to the deadline under the University’s Procedures for the Consideration of Exceptional Circumstances.

You must submit your request for an extension at least 7 working days BEFORE the assessment deadline. Students whose requests are not upheld will know the outcome in advance and so will have the opportunity to submit coursework by the original assessment deadline.

If you have exceptional circumstances that arise later than 7 working days before the assessment deadline, you can still submit a request for an extension but you may not get a decision before the assessment deadline.

You cannot request an extension to a coursework deadline after the deadline has passed.

If you do not have exceptional circumstances but submit your first attempt at an assessment after the published deadline the maximum mark you can be awarded will be the minimum pass mark for the module, provided you submit your work no more than 5 working days after the published deadline. Work submitted more than 5 working days after the published deadline will not be marked and you will be deemed to have failed an attempt at the assessment. Where you submit a re-assessment attempt after the published deadline you will be deemed to have failed the re-assessment and the coursework will be returned to you unmarked.

Guidance on the procedures is available from your Faculty, Student Services and the Students’ Union.

10.7 Exceptional Circumstances

If you feel that you have exceptional circumstances, such as illness, that are affecting your academic performance or will prevent you from completing an assessment, you may be able to submit a claim under the University’s Procedures for the Consideration of Exceptional Circumstances.

Under the procedures you can request either:

to put off taking an assessment until the next time it takes place. This is called a deferral

an extension of 10 working days to the deadline for coursework (see 10.6 above)

Please note, you cannot ask for both an extension and a deferral at the same time for the same assessment.

Under the arrangements you must submit a claim of exceptional circumstances at least 7 working days BEFORE the assessment deadline. This is beneficial as it allows students to have their circumstances considered as soon as they arise. Students whose claims are not upheld will know the outcome in advance and so can decide whether to take the assessment.

If you have exceptional circumstances that arise later than 7 working days before the assessment deadline, your claim will be considered but you may not get a decision before the assessment deadline.

Guidance on the procedures is available from your Faculty, Student Services and the Students’ Union.

If you have longer term problems which you think are likely to last more than 3 weeks, you should ask your Degree Leader/Course Director (see list on page 11) whether you should apply to withdraw temporarily from the programme – the University calls this ‘taking an interruption of studies’. For further information on Interruptions of Studies see paragraph 21 below.

10.8 Error in the Conduct of an Assessment or of an Examination Board

If you consider that there has been an error or irregularity in an assessment, or at an examination board, you may submit a claim under the “Procedure for considering Claims of Error in the conduct of Assessment Processes”. To submit a claim you should complete a form called “Claim of an Error in the Conduct of Assessment Processes” which is available from Faculty or College Offices or Student Services. The completed form must be submitted to the Student Complaints, Advice and Conduct section in Student Services.

If you wish to make a claim you must do so within 15 working days of the publication of your results. If, for good reason, you cannot submit a claim within this timescale you should contact the Student Complaints, Advice and Conduct department to explain your situation.

For further information contact: Forms and notes of guidance are available from your Faculty/Department/College Office, the Student Complaints, Advice and Conduct section in Student Services and the Advice Centre of the Students’ Union. The Advice Centre can help you to prepare your claim.

10.9 Examinations

When it comes to examinations and assessment you must take care that you fully understand what is required of you and if anything is unclear, ask your course tutors.

10.9.1 Examination Stress

Examination time can be very stressful. The University recognises this and Student Services provide advice on dealing with examination stress (see Section 14 of this Handbook for more information about Student Services).

The Academic Skills Centre offers training on examination and revision techniques including writing and note taking skills. (See section 12 of this Handbook for more information about the services offered by the Academic Skills Centre).

If you have particular problems – including an illness, disability or injury - which affects you when taking examinations, tell your Degree Leader/Course Director (see list on page 11) as soon as possible and definitely before the examination. S/he may suggest you seek specialist help from Student Services.

10.9.2 Written Examinations

The University issues instructions for students to follow when taking written examinations. These instructions cover:

proof of identity; late arrival; items you can and cannot take into the examination room with you; leaving the examination early; suspected cheating.

The instructions are published in your faculty at the time of the written examinations.

For more information contact: Your Faculty/School Office.

10.10 Cheating

The University takes allegations of cheating, in examinations or in coursework, very seriously. An attempt by a student to gain unfair advantage over other students in the completion of an assessment or to assist someone else to gain an unfair advantage is a disciplinary offence. See section 19 of this handbook for more information on student conduct and the Student Disciplinary Procedure.

If it is decided by your Faculty that formal disciplinary action is necessary, you will be asked to attend a hearing to explain your case. You are allowed to take a friend or representative with you. You are advised to contact the Birmingham City Students’ Union Advice Centre for more details of the support available for hearings.

If you are found guilty of cheating, the penalties can be severe, including the removal of academic credit or even your permanent expulsion from the University.

For more information see: The University’s Disciplinary Procedure on the University’s website www.bcu.ac.uk/student-info under ‘Academic Regulations and Policies’. (The Procedure can be found in Part II of the University’s Academic Regulations and Policies). The Birmingham City Students’ Union Advice Centre can advise you on what to do if you are accused of cheating.

10.10.1 Avoiding Allegations of Cheating

In examinations

Don’t attempt to see the examination paper before it is published. Don’t take unauthorised materials into the examination room. Make sure you know what sort of calculator and other technological aids are allowed. If it is an open-book examination, be certain of what materials you are allowed to use in the

examination. If you are not sure, ask the invigilator. Don’t try to ask another student for help in the examination or copy another student’s work. Don’t let another student copy your work. If you’ve been reading revision notes before the examination, leave them at the front of the

examination room before you go to your desk. Make sure that any permitted materials (e.g. ruler, calculator, text) are clear of additional notes

and other recorded information.

In coursework

Don’t pass off anyone else’s work as your own, including work from “essay banks”. This is plagiarism and is viewed extremely seriously by the University.

Don’t submit a piece of work in whole or in part that has already been submitted for assessment elsewhere. This is called duplication and, like plagiarism, is viewed extremely seriously by the University.

Always acknowledge all of the sources that you have used in your coursework assignment or project.

If you are using the exact words of another person, always put them in quotation marks. Check that you know whether the coursework is to be produced individually or whether you

can work with others. If you are doing group work, be sure about what you are supposed to do on your own. Never make up or falsify data to prove your point. Never allow others to copy your work. Never lend disks, memory sticks or copies of your coursework to any other student in the

University, this may lead you being accused of collusion.

For more information about referencing see: the Library’s web pages athttp://library.bcu.ac.uk and contact your Degree Leader/Course Director (see list on page 11).

11. What support and guidance is available?

11.1 Faculty and Study Support

The School of Media

The School currently offers courses characterised by a high degree of vocational relevance. The School has strong and deep contact with media organisations on a local and national level, a staff with experience from a wide variety of academic and industry backgrounds, and a reputation for providing a high quality learning experience.

As well as the PGCert/PGDip/MA Media Suite our existing provision is based on a series of full-time and part-time courses and supervision for students undertaking undergraduate and postgraduate studies.

We provide academic supervision for students undertaking postgraduate research to M Phil and Ph.D. levels in the Media, Communication and Cultural Studies subject areas, as part of the Faculty’s Postgraduate Research Degrees program.

Tutorial Support

All the modules are designed to include seminar sessions. These sessions are a crucial part of your learning experience on this programme and provide the opportunity for you to explore issues from your lectures that you are unclear about. You will be expected to make active contributions to these sessions. In addition, you can book time with your tutors, and with your course director for individual tutorials. Tutors will normally have appointment sheets on their door showing available times when you can see them once you have signed into one of such slots. Alternatively you can email staff for an appointment. It is important that you honour appointments that you have made, or where this is not possible, to give ample notice that you wish to cancel or postpone your appointment.)

11.2 Library and Learning Resources

The University’s libraries offer a range of printed and electronic resources and services to help you through your course.

There are 8 libraries sited at different University locations:

Kenrick library is located on the City North Campus and serves all or part of five of the University's faculties - the Business School, Faculty of Performance, Media and English (North), Faculty of Education, Law and Social Sciences, Faculty of Health, Faculty of Technology, Engineering and the Environment (North);

Gosta Green library houses material on three-dimensional design, fashion and textiles, visual communication and art history;

Margaret Street library covers the subject areas of fine art and art education; Vittoria Street library has material relating to jewellery; Bournville Centre for Visual Arts houses material to support courses delivered at

Bournville; the Mary Seacole library supports Faculty of Health at the City South Campus the

Conservatoire library contains a wide range of scores, recorded music and books as well as providing equipment to use the AV resources;the Learning Centre at Millennium Point, supporting the Faculty of Technology, Engineering and the Environment and the Birmingham School of Acting

All libraries have a wide range of stock supporting the subjects taught at each site. Long opening hours mean that the libraries are available for you to use the services during the day, the evening and the weekend.

For more information: Help in using the library and its extensive range of services is available on the library web pages at http://library.bcu.ac.uk. Alternatively, you can go to any Enquiry Point located in every library and ask staff to help.

From the library web pages, you can access the Birmingham City University catalogue of stock held (including all electronic resources on the UCEEL (Birmingham City University Digital Library), check out your subject pages and the study and research support available, search reading lists and take a virtual tour of the library. The My Library Record option in the library catalogue allows you to reserve and renew books over the internet.

As part of the University’s learning environment (http://www.moodle.bcu.ac.uk/ ), Library and Learning Resources has developed an information literacy package called EyeLit. This is available for you to access independently, as well as via links from subject modules to which your faculty tutors will direct you.

11.2.1 How to use Library and Learning Resources

Librarians carry out introductions to Library and Learning Resources for groups of new students and will give more in-depth sessions may be arranged within your courses. In addition, they can provide individual tutorial sessions. They attend Boards of Studies, Faculty Boards and other meetings to receive and give feedback about library issues.

11.2.2 Lending Services

In order to borrow material from any of the University’s Libraries, you will need your ID card and current validation slip. Undergraduate students may borrow up to 12 books and postgraduate students may borrow up to 15. The normal loan period is 5 weeks but there are a number of more restricted loan periods for books in high demand.

As soon as you register as a library user, you will be able to place reservations for material and check details about your other loans, reservations or charges. You are also able to issue, return and renew items by yourself in the library (using the self issue machines) or at home via the internet. You can also return books through the book boxes in the libraries, and renew items using the automated phone renewal service.

11.2.3 Services to Users with Disabilities

Library and Learning Resources works closely with Student Services to make the services as accessible as possible. To be able to make full use of these services, you need to disclose your disability and have an assessment of your needs carried out by Student Services. There is a range of equipment, software and other items in the libraries to help users with mobility difficulties, visual and aural impairments and dyslexia.

For more information go to: http://library.bcu.ac.uk/frameDisability.htm

11.2.4 Digital Library

Library and Learning Resources is responsible for the maintenance and development of the University’s digital library (UCEEL). UCEEL is designed to help support research, teaching and learning across the University by providing access to a range of materials, including resources not previously available electronically. UCEEL provides access to extracts and chapters from key textbooks and journal articles as requested by course tutors. It is the central repository for all University produced past exam papers and abstracts of Birmingham City University Research Degrees (PhD and MPhils). UCEEL hosts digitised special collections, full text student dissertations (up to Masters level), visual images and illustrations. Video and audio material is available under exclusive license agreements.

Most UCEEL collections are only accessible to current staff and students of the University and you need your library borrower card number and PIN to access them all.

For more information about Library and Learning Resources contact: A full list of contact details is given at the end of this Handbook.

11.3 Birmingham City University Network

The Information and Communications Technology team is responsible for the data network, email and access to the Internet. To be able to access these you require a Network ID and password. These will be issued to you before or soon after you enrol and accept the conditions of use, or “Code of Conduct”.

Most teaching areas and libraries have some computers available for you to use to access the network. You will be able to use these once you have a Network ID and password. The opening hours of each facility vary but information should be available at the libraries to explain these times. Most computers have the Microsoft Office software available on them but in your own teaching areas you may find some specialist software for your subject areas.

When you have access to the network you will have a personal email address (account) available to you. This email address may be used by many departments of the University to communicate useful and official information relating to your course and work at the University. You can access this email address from anywhere on the internet at http://owa.bcu.ac.uk. You should check this email account on a frequent basis.

There are some areas within the University buildings where access to the network is possible via a wireless connection from, for example, notebook computers or other Wi-Fi enabled devices. More details on this can be found at: http://intranet.bcu.ac.uk/iscomp/sites/networks/wireless_info.asp .

A special part of the Network is ResNET which serves the bedrooms in all of the Halls of Residence. Once you have enrolled and been issued with your Network ID and password, if you have your own computer you will be able to connect and automatically register for this service from your room in the Hall of Residence. This will allow you to access various electronic resources within the University and the internet.

(When you have completed your course, access to the Birmingham City University network will be removed automatically).

For more information visit: http://www.resnet.bcu.ac.uk/ from any networked computer within the University.

12. Academic Skills Centre

Library and Learning Resources provides learning support for all Birmingham City University students through its Academic Skills Centre. Academic Skills tutors can be found at City North campus in Dawson (ground floor), Edge (6th floor) and Galton (3rd floor) Buildings and at City Centre campus, Millennium Point (4th floor). They also visit Gosta Green, the Conservatoire and Bournville sites. Kenrick Library houses the Academic Skills Centre study skills collection of books and audio-visual materials. Study guides (also available online) can be found with Academic Skills Tutors, on the third floor of Galton Building and at Millennium Point. To find out more, visit http://library.bcu.ac.uk/learner/.

12.1 Pre-Sessional English Courses and In-sessional English Classesfor International Students

These courses are offered to international students who wish to improve their English language skills. There are five- and 10-week pre-sessional courses during the summer vacation and a four-week course in November/December.

The classes cover Academic Writing, Academic Listening and General Listening, Presentation Skills, Reading and Grammar. General English classes are also available and are designed primarily for Erasmus students, although any international or European students are welcome to attend.

Students need to register in advance for the classes they wish to attend.

The one year Foundation Certificate in English for Academic Purposes (FCEAP) is run in conjunction with the Faculty of Education. It is for students who do not meet the English Language entry requirements in order to go straight onto a degree course.

13. Birmingham City University Students’ Union

The Students’ Union exists to act on our members’ voices and cultivate vibrant and united communities for better student life.

All students at Birmingham City University are automatically members of the Union and as such, each member can benefit from the Union’s services and facilities and have a say on how it should be run. Students from our partner institutions are also very welcome to use the facilities and services provided by the Union.

The Union’s website www.birminghamcitysu.com is packed with useful information about the Union and news relevant to students. It also provides entertainment reviews, videos and copies of our student magazine. Register on the site so you can receive details of the Union’s current activities.

13.1 Students’ Union Executive

The Union is run by students. To make this work there is an Executive Committee made up of a mix of full-time (sabbatical) officers and part time officers.

The Sabbaticals are five students who have been elected to work for a year within the Students’ Union. These positions are: President, Activities & Sports Officer, Communications Officer and Education and Welfare Officer and Campus Engagement Officer. These Officers work within their designated areas of responsibility on behalf of all Birmingham City University students.

Alongside the full time officers, there are also part-time officers in the following positions: Ethnic Minorities Officer, Mature Students Officer, Ethical & Environmental Officer, City South Campus Officer, Conservatoire Campus Officer, Millennium Point Campus Officer and Gosta Green Campus Officer. These officers will attend Executive Committee meetings, and help shape the Union’s political direction and goals. To find out who your Executive Officers are for this year, log on to www.birminghamcitysu.com

13.2 Representation

13.2.1 Student Reps

Student Reps are students who gather opinion from their fellow students, and represent their views at various university meetings. They also feed back the outcome of these meetings to students in order to help improve the quality of their experience at Birmingham City University. They are a link between the Students’ Union and students on their course, keeping students up

to date with what the Students’ Union is doing as well as informing the Union of any concerns regarding their course. As a Student Rep you are in place to ensure that any student, no matter what course or campus, can have their say on issues affecting their education.

On the senior university committees, your Sabbatical Officers attend to represent the students’ views. At a faculty and course level, any student can put themselves forward.

This year we also have opportunities for students to represent their faculty. Look out for these vacancies.

To find out more about becoming a Student Rep visit www.birminghamcitysu.com or talk to your Course Director

13.2.2 Campaigns

Birmingham City Students’ Union is a campaigning organisation; this means that we encourage our members to participate in campaigns that they feel strongly about, either to make a change or to create awareness.

If you would like to get involved with a campaign, or you have an idea of a campaign you think we should run, please get in touch with the Education and Welfare Officer. You can also visit the website for more information at: www.birminghamcitysu.com/

Contact the Education and Welfare Officer: email union.education@bcu.ac.uk or call 0121 331 6815.

13.3 Democracy

13.3.1 Student Council

Made up of up to 66 students who meet six times a year, Student Council is there to make sure students have their say on everything that happens at the Union throughout the year. By debating and voting on new ideas for what the Union should do, Student Council is able to have a huge impact on what is on offer for students across the University. This is also the place where students can hear what the Executive officers have been up to on your behalf.

Becoming a Councillor is a great way to make sure your voice is heard and the Union is acting the way you want it to. To find out more about Student Council, please visit: www.birminghamcitysu.com or email union.comms@bcu.ac.uk.

13.3.2 Annual General Meeting (‘AGM’)

AGM is the Union’s highest decision making body and it is where students can have a direct impact on how the Union works. Every year, in the third term, all students are invited to attend the AGM. This is a great opportunity to find out what the Union has been up to and shape the Union’s future.

13.3.3 Elections

Each year we ask you to decide which students will be running the Students’ Union for the next academic year. As a democratic organisation it is really important to us that our members have a

say in which students will be on the Executive Committee, after all, they are the students in charge of pretty much everything the Union says or does.

We hold elections for the Executive Officers from the end of February each year and all of you get a vote.

If you are interested in finding out more or standing for one of these positions please visit www.birminghamcitysu.com

For more information contact: any of the current Executive Officers on 0121 331 6801 or email union.president@bcu.ac.uk

13.4 The Advice Centre

The Advice Centre is a FREE service for students and is staffed by professional advisers who are able to provide information, advice and representation on a variety of issues. We have comprehensive information and resources relating to a wide range of student welfare issues. Most of our queries are related to money, housing and academic matters. In addition, advice is also available on issues such as consumer matters, employment, and international student concerns.

The Advice Centre guarantees absolute confidentiality to all of its clients and provides independent, impartial advice. Enquiries are welcomed from all Birmingham City University students.

Contact the Advice Centre: Tel. 0121 331 6801 or email union.advice-centre@bcu.ac.uk. You can also visit the website for more information at: www.birminghamcitysu.com/advice

13.5 Working for the Union

The Union employs well over 100 staff, many of them are students. If you are looking for work and interested check out www.birminghamcitysu.com/jobs

13.6 Student Groups & Volunteering

13.6.1 Societies

The Students’ Union has many different clubs and societies catering for a wide range of interests. These give you the chance to try out new activities and meet other students with similar interests. If you have a particular interest not already catered for, we will help you start up your own society or club.

To join any of the Union's clubs or societies log on to www.birminghamcitysu.com or visit any Union office around the University. Most societies will be present at the Freshers Fayre, so come along to meet them and join on the day.

For more information on societies: e-mail union.activities&sports@bcu.ac.uk or call 0121 331 6804

13.6.2 Sports Clubs

Absolutely every Birmingham City University student can play sport for fun, fitness or competitively. We have a wide range of sporting activities for everyone to participate in. We also offer competitive sport at the highest level through the British University and Colleges Sport (BUCS).

The sports facilities at Moor Lane span 43 acres and provide 12 pitches for football and rugby, and an all weather pitch for 5/6 a-side football and hockey. thepavilion offers changing facilities and is a great venue for a post match drink! Together with the University, the Union is working on an exciting sports complex development near City North Campus.

Also our new Doug Ellis Sports Centre, which opened in January, boasts an 80-station fitness suite, an eight-court sports hall, and workout and spinning studios on the City North Campus.

For more information on sporting activities: email union.activities&sports@bcu.ac.uk or call 0121 331 6814.

13.6.3 Volunteering

The Union’s volunteering programme offers every student the opportunity to make a real difference in the local community. You can also gain key skills that employers are always seeking, as well as meeting lots of new people.

We have a large selection of different projects on offer and all the information you need to get started is available on our website www.birminghamcitysu.com.

If you are not interested in any of the current volunteering opportunities, do get in touch and we will try and find a project to suit your interests or help you create your own Student Led Project.

For more information: email us at union.arc@bcu.ac.uk or call 0121 331 6804

13.7 Media and Communication

13.7.1 www.birminghamcitysu.com

To keep up to date with a whole range of things of interest to students, simply make our website your homepage – it changes constantly. Whether it’s news about your favourite society, how to contact the Union, basic advice or What’s on in the Union bars, this is the place to look.

13.7.2 Union Newsletter

The Union Newsletter is a fortnightly publication which came to life following students’ suggestions for more up to date news from their Union.

The newsletter is emailed to students and includes sports and societies’ news, latest campaigns, entertainment events, skills development sessions, student representation and advice as well as feedback on students’ suggestions.

The Union also produces a number of other useful publications including ‘The Essential Union Guide’, the ‘Student Activities Handbook’ and Advice handbooks which are packed with handy

information. We’re also on Twitter (@bhamcitysu) and Facebook – of course, so join our groups for all the latest news.

13.7.3 Brand new Media Centre

New to the Students’ Union is our very own Media Centre. Located at City North Campus but open to all, the Media Centre is a place where all Student-led Media sources have been brought together and have a location to call home. The Media Centre is your space and you can get involved in your favourite area of work, watch and listen to what our Radio and TV station have been up to, receive training and all in all have fun and be surrounded by people who have the same interest as you.

SCRATCH RadioSCRATCH is our own student-run radio station which broadcasts on Regional FM and via the Internet at certain points during the year. It is also designed to benefit and involve the local community. It has run schemes for young children and teenagers and has worked with local prisons to allow offenders to learn new skills. It is a great opportunity for budding DJs, or those interested in working in the media, to gain valuable experience and have fun.

Tiger TV‘Tiger TV’ is also run by students for students, to provide information on all the latest events, activities and ‘happenings’ in and around Birmingham City University.

As a new, creative and interactive venture, there are always opportunities for more input from new students. The roles within the station range from producers, researchers and sound engineers to directors, camera operators and editors. Whether you’re interested in a career in media or not, getting involved in Tiger Television is a great way to add to your CV, develop new skills and make new friends.

SJ magazine

‘Spaghetti Junction’ is the regular free publication run by students for students at Birmingham City University. It provides information on all the Union’s current activities and includes entertainment features, sport news and other subjects of interest to students.

Students gain invaluable experience within a media-orientated environment getting involved in the magazine’s production. By joining the ‘SJ’ team you will meet new people and enjoy a variety of fun activities so find out how by logging on to the website.

For more information about getting involved with media and communication in the Students’ Union: Email union.comms@bcu.ac.uk or call on 0121 331 6812.

13.8 Bars, Food and Entertainment

The Union runs 4 student bars around the city. We plan a wide range of entertainment throughout the year beginning with the Freshers Festival at the start of each academic year.

We have ‘Bar42’ at City North campus, ‘lounge...’ at the City South Campus, ‘thepavilion’ at Moor Lane and ‘Village Inn’ at Hamstead Halls, where prices are always competitive and the focus is on making sure all our students can have fun, relax and meet friends. You can get meals and snacks at all our bars.

We aim to run an entertainments programme to suit all tastes. As our bars are quite small, and out of the way for many students, we try and run a few events in nightclubs in town too. The website is the place to find out what’s going on.

13.9 Shops

The Union runs two shops. The Union Shop at City South campus stocks convenience items such as newspapers, magazines, drinks, snacks and stationery. It also offers an excellent range of specialist items catering for the Faculty of Health students.

The Union Art Shop at Gosta Green aims to provide all the artist, design and craft materials that students studying at the Birmingham Institute of Art and Design will need at far cheaper prices than high street arts suppliers. If we don’t stock what you need, then just ask.

We are also home to a number of outlets in the Union building at City North campus. Between them, these offer an excellent range of good quality general and specialist items:

Café Direct’, is our own cafe. We are proud to promote fair trade products and serve an array of hot and cold snacks, along with ‘the best coffee on campus’!

The Union Reception is the place to go for tickets, university clothing, stamps, information and advice centre appointments at City North – in fact, if you’re not sure where to go, pop in to our reception...

‘Select and Save’ convenience store stocks everything from groceries to stationery. It is open from 8am to 8pm.

‘Choices’ is the University’s dedicated course information and guidance centre – worth a look when you’re ready to move on to post-graduate study.

‘Ria’s Hair Studio’.

For more information regarding commercial activity: please visit our website www.birminghamcitysu.com or call 0121 331 6801

13.10 The Small Print

At enrolment you will be given the opportunity to opt-out of the Students’ Union if you wish. Assuming you remain a member (most students do), information contained on the enrolment form will be shared with the Union for membership purposes and to comply with the Companies Act 1985. The Students’ Union is governed by the principles of the Data Protection Act 1998.

The Union is a Company Ltd by Guarantee. Since our students are the members, they are also the guarantors. You will not notice this. It only has any impact if the Union should close. In that unlikely event, every member will be required to contribute up to £1 to pay debts. The actual text of the rules is here, should you wish to understand it better:

‘Every member of the Company undertakes to contribute to the assets of the Company, in the event of the same being wound up while he/she is a member, or within one year after he/she ceases to be a member, for payment of the debts and liabilities of the Company contracted before he/she ceases to be a member and of the costs, charges and expenses of winding up and for the adjustment of the rights of the contributories among themselves, such amount as may be required not exceeding £1.’

14. Student Services

Whatever aspect of student life you have a query with, just ASK! Student Services is here to provide Advice, Support and Knowledge making us a useful first port of call for a broad variety of issues.

In essence, we are a University service that provides assistance to all students during their time of study at Birmingham City University. We can help with topics relating to:

Health & Wellbeing Job Prospects Money Matters Visas & Immigration

Childcare

14.1 ASK us about … Health & Wellbeing

14.1.1 Healthcare

If you are arriving at university from outside the Birmingham area, it is very important to register with a local GP as soon as possible; don’t wait until you feel unwell.

We provide a comprehensive and confidential healthcare service staffed by nurses, nurse prescribers and doctors from our three campus medical rooms at City North Campus, Gosta Green and City South Campus. You can register with us at our medical rooms or our main practice; Handsworth Wood Medical Centre. Our healthcare staff offer a wide range of services including:

Treatment for minor and more serious illnesses Monitoring of existing chronic diseases and conditions Contraception and sexual health advice Vaccinations Stop smoking and weight management advice Advice on any health related issue and referrals to other NHS services

For more information contact: 0121 331 7979

14.1.2 Mental Health and Wellbeing support

Coping with the demands of University whilst living with mental health issues can be challenging. Whether you have a history of mental health difficulties or are experiencing problems for the first time, our professional Mental Health Advisers (MHAs) can help. Our Student Wellbeing Adviser (SWA) can also help with more general well-related concerns, e.g. lifestyle, relationships, welfare issues, physical or emotional issues, etc.

Our advisers provide a confidential service offering one-to-one practical support and advice. They can assess your support requirements, liaise with your Faculty for practical support if required (only with your consent) and give advice about eligibility for funding additional support.

14.1.3 Care leavers

If you have been a looked after young person and recently left local authority care, our Student Wellbeing Adviser offers one-to-one advice and guidance about further support that may be of interest to you.

14.1.4 Counselling

Counselling is a way of addressing problems by talking them through with someone who is able to be supportive and who is not directly involved in the situation. Our counsellors are fully qualified and accredited by the British Association for Counselling and Psychotherapy. We offer appointments at the City South campus, City North campus, and at Gosta Green . Our counsellors listen to what you have to say in confidence, encourage you to explore and understand your difficulties and help you find ways of managing your difficulties more effectively.

14.1.5 Chaplaincy

Our Chaplains offer approachable, non-judgemental and confidential support, available to all students, whether they are of any faith or none and can be contacted 24 hours a day. The Chaplaincy team is inter-faith, representing the Roman Catholic, Anglican, Free Church, Quaker and Jewish communities. The Chaplaincy also has advisers for Sikh, Muslim and Chinese students.

Our Chaplains host regular prayers, organising events marking religious celebrations and important dates and can also provide information on local places of worship for all religions.

14.1.6 Disability Support

Our experienced disability advisers offer information, advice and practical support to students with any form of disability to help you succeed in your studies:

Advice and help with applications for Disabled Students’ Allowances Advice, screening and diagnostic referrals for students who think they may have dyslexia

or some other specific learning difficulty.. A Personal Assistance Scheme supplying one-to-one support workers for study-related

tasks Advice and guidance to your Faculty about support for exams, assessments, teaching

sessions and access to course materials and information. Information about campus accessibility Liaison with external agencies such as Social Services

We offer a confidential service, but we strongly encourage disclosure of your disability so we can advise and support you more effectively from the earliest point during your time at university.

14.2 Ask us about … Job Prospects

Our advisers have the resources and the expertise to enable you to develop the career management skills you need to succeed. We provide individual careers guidance, careers information and our services are available for you to use both during your studies and after graduation. We offer face-to-face, telephone and email consultations, plus group workshops on specific, useful topics such as employability skills and employment rights.

You can get help with: CV’s, job applications, preparing for interviews, deciding what to do after your course, postgraduate study, placements and work experience.

The Employment Zone has strong links with employers and entrepreneurs and we generate work opportunities for students and graduates. By undertaking work as a student you will enhance your employability skills and improve your job prospects upon graduation.

Our mentoring schemes provide students with the opportunity to be mentored by an employer or for peer-to-peer mentoring.

The Discover Potential – Improve Prospects graduate recruitment and options fairs provide you with a vital link to employers and recruitment potential. Other employer facing events create networking opportunities and sector insight that can assist in your decision making for your future.

14.3 ASK us about … Money Matters

Our experienced advisers offer financial expertise to help you keep control of your finances so they don’t end up affecting your studies. Information and advice is available on all student finance issues including fees, grants, loans and bursaries. Staff can give advice on social security benefits and tax credits and help you to plan and manage a realistic budget to suit your individual circumstances. If you are experiencing difficulties with debts, staff can help you structure your finances in order to maintain creditor repayments and can negotiate with creditors on your behalf with your agreement.

The Student Calculator can help you to budget and manage your money while studying at Birmingham City University: www.bcu.ac.uk/studentcalculator

Student Services is also responsible for administering various discretionary funds including the Access to Learning fund. Our advisers can offer advice on alternative funding from trusts and grant-awarding bodies.

14.4 ASK us about... Visas & Immigration

Our advisers offer specialist advice about visa extensions, immigration and passport issues, but also can assist international students with other issues, whether it is homesickness, finding your way around Birmingham or finding part-time work.

We also organise a week-long orientation programme to help new international students settle into university and UK life.

14.5 ASK us about Childcare

Our Childcare Adviser can provide specialist childcare support and advice to suit your situation. Student Services provides a day nursery at City North Campus which is run by qualified staff and offers a safe and welcoming environment. A range of stimulating and age appropriate activities take place, both indoors and outdoors. We also provide an Early Years Curriculum and we have successfully passed inspections from Ofsted.

For more information contact: City North Campus Nursery - 0121 331 5198

Student Services is here to help you make the most of your time at the University. We provide high quality services that support you, enhance your learning experience and are responsive to your changing needs.

As a central point of access to a range of specialist staff, we also have a team of Advisers giving initial advice & guidance on all areas of Student Services support. They aim to help you with your query as efficiently as possible through a regular drop-in service called 'The Student Help Zone' available at three campuses: City North, City South and Gosta Green.

Student Help Zone Advisers are able to provide you with initial advice and guidance through a range of methods: face-to-face, telephone, email and e-query, for issues relating to health and wellbeing, money matters, job prospects, child care and international student issues with visas and immigration.

If you would like more information on our appointments and drop-in sessions, please visit our website or contact us by:

Phone: 0121 331 5588 Email: student.services@bcu.ac.uk

Website: www.bcu.ac.uk/studentservices

Online queries: www.bcu.ac.uk/askus

In person: City North Campus – 1st Floor, Baker BuildingCity South Campus, 2nd Floor, Seacole BuildingGosta Green, City Centre - G27Millennium Point, Room 252, 2nd Floor

15. Academic Registry

The Academic Registry is located in Feeney Building on the City North Campus. When you have completed your course the Academic Registry will confirm your award and issue your certificate. The Academic Registry is responsible for arranging the awards ceremonies and will send you details for your ceremony nearer the time. Opening Hours - Monday - Friday 09.00am until 17.00pm

For more information: See the Key Contacts list at the end of this Handbook.

16. Requesting a reference

The University provides staff with guidelines on providing references for students. If you need an official Birmingham City University reference, please contact your Course Director , Dr Ayo Oyeleye in the first instance. He/she will advise you of the appropriate procedure to follow.

17. How do you make a complaint?

17.1 Student Complaints Procedure

The University wants to know if you are unhappy about any aspect of your educational experience at Birmingham City University and has procedures for you to use to raise issues when necessary. It is the policy of the University to resolve as quickly and fairly as possible any grievance a student may have, as an individual, about treatment by any staff member of the University or by the Students’ Union.

If you are unhappy about any aspects of your experience at Birmingham City University, as a first step, you should raise the issues with your course tutor. In many cases, your tutor will be the best

person to help you. You should make an appointment to see your tutor to discuss the matters about which you are unhappy.

If your tutor is unable to resolve matters to your satisfaction, it may be appropriate for you to use the University’s formal complaints procedure. Before starting the formal process, you are strongly advised to contact the Birmingham City Students’ Union Advice Centre who can discuss your case with you and advise you on the processes involved in making a complaint.

Please note that the Student Complaints Procedure only applies to complaints:

from students about their educational experience;

about a service provided by the University;

concerning discrimination by the University on the grounds of gender, race, faith, age, disability or sexual orientation;

about the behaviour of a member of staff towards a student. Such complaints may be referred to the Staff Disciplinary Procedure at the discretion of the University;

about the behaviour of a student or students. Such complaints may be referred to the Student Disciplinary Policy at the discretion of the University;

from a student who believes that she or he has suffered an injustice as a result of action taken or not taken on behalf of the University;

from students who are dissatisfied in their dealings with the Students’ Union or who consider themselves to be unfairly disadvantaged as a result of choosing not to be a member of the Union.

The above list is not intended to be exhaustive and, where appropriate, complaints about other matters will be considered under the Student Complaints Procedure.

Anonymous complaints will not be considered by the University and all parties involved in a complaint are expected to act courteously, fairly and reasonably towards each other. Where the University receives a complaint or appeal that it believes to be malicious and unfounded, this will be dealt with under the provisions of its Student Disciplinary Policy.

Full details about the University’s Student Complaints Procedure and relationship with other procedures can be obtained from the University’s website www.bcu.ac.uk/student-info under ‘Academic Regulations and Policies’. The Procedure can be found in Part II of the University’s Academic Regulations and Policies).

For more information contact: Your Faculty/Department Office, the Birmingham City Students’ Union Advice Centre (tel. 0121 331 6801 or email union.advice-centre@bcu.ac.uk) or the Student Complaints, Advice and Conduct section of Student Services.

17.2. Office of the Independent Adjudicator for Higher Education

If you have exhausted the University’s processes and you remain unhappy you may be able to apply to the Office of the Independent Adjudicator (OIA). This is an independent complaints service provided free of charge for anyone who was or is registered as a Birmingham City University student.

For more information about the OIA: Visit http://www.oiahe.org.uk/ or call 0118 959 9813.

18. National Student Survey and Birmingham City University Student Experience Survey

Just as you have the right to complain about any aspects of your Birmingham City University educational experience, you also have the opportunity to make us and others aware of any aspects that you are particularly satisfied with, whether this is the course itself, the services and facilities provided at Birmingham City University or the staff.

All final year undergraduate students are invited to take part in the National Student Survey. This is an independently conducted survey which gives all students an opportunity to feed back on their academic experiences. The results are used to help future students choose the courses and institution that best suit their needs and interests. The Survey has the support of the National Union of Students.

In addition, the University conducts its own Student Experience Survey each year. Students are sent a copy of the questionnaire to complete. The questionnaire asks you to comment on all aspects of the learning experience at Birmingham City University including your course, your tutors, the resources available and the environment. Birmingham City University values the information gained from the survey which feeds into the formal decision making process of the University at the highest level and is designed to improve aspects of the student experience. The Birmingham City University Student Experience Survey is a genuine opportunity for students to shape the future of the University.

19. Student Conduct

Students and staff are expected to treat each other with respect and to behave in a manner that creates a harmonious and safe environment in which everyone can work, study and live. This means acting courteously, complying with any rules and codes of conduct for behaviour which are laid down and not behaving in any way that adversely affects the reputation of the University. These requirements extend to times when you are not on the University’s premises such as when you are working in another institution on placement as part of your course or when representing the University at an off campus sporting event.

There are regulations which you must follow when you are using the University’s Libraries and IT Labs. These regulations can be accessed on the University’s library internet pages at: http://library.bcu.ac.uk

Information about how you should behave in University accommodation is available in the Halls of Residence Information Booklet 2010/11, which you will receive when you receive your official offer letter.

Behaviour that will cause the formal disciplinary procedure to be invoked includes, but is not limited to:

violent, threatening, indecent, offensive or reckless behaviour;

undesignated possession of an offensive weapon on University premises;

fraud or deception;

damaging University property;

theft or misuse of University property;

action likely to cause injury or impair safety on University premises;

cheating in an assessment;

breaching the Code of Conduct relating to Meetings on University Premises, (freedom of speech);

conduct which constitutes a criminal offence where that conduct takes place on university premises.

If you are found guilty of inappropriate behaviour, penalties include written warnings, recovery of the cost of repairing any damage caused, suspension and the permanent expulsion from the University.

If you are organising a meeting to be held on University premises, you must follow the Code of Practice on Meetings on University Premises. This is on the University’s website www.bcu.ac.uk/student-info under ‘Academic Regulations and Policies’.

For more information: Access the Student Disciplinary Procedure is on the University’s website www.bcu.ac.uk/student-info under Academic Regulations and Policies’.

- click on the link to the left of the screen entitled ‘shortcut to key documents’- you will see a list of folders- click on the folder entitled University Academic Regulations and Policies - click on the sub folder entitled Part II Academic Policies, Procedures & Notes of Guidance.

Regulations for the use of the University’s Libraries and IT Labs can be found on the library’s internet pages at: http://library.bcu.ac.uk

20. What do you need to know about health, safety and security?

20.1 Your Safety and Security

The University has an approved Safety Policy. You can obtain a copy of this from The University Health and Safety Administrator, Human Resources, Edge Building, City North campus, telephone 0121 331 5360 or from your Faculty Office.

Responsibilities

The University is responsible for providing a healthy and safe working environment for learning and working.

You are responsible for taking reasonable care for your own health and safety and that of others.

You should be aware of your responsibility to observe safety requirements whether or not you work in a particularly hazardous environment.

You should not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare.

20.2 Emergency Evacuation of University Buildings

It is important that you know what to do in case of an emergency. This is why you will see fire instruction notices across the University and next to every fire extinguisher.

Take some time to read through these instructions, and make sure you know how to get out of the building and where you need to meet outside, together as a group, during an emergency. Your tutor will also give you fire safety information during your induction period.

In case of an emergency you will hear a continuous fire alarm and you must:

leave the building immediately and calmly - do not stop to collect your belongings; use the stairs. Lifts must not be used. Special evacuation chairs are available for disabled

students; stay at the assembly point outside (even if the alarm stops) until you are told by a University

Fire Officer that it is safe to re-enter the building.

At Millennium Point, students will hear instructions over the public address system.

20.3 Accident and Incident Reporting

Injuries

If you are injured you should go to a nominated first aider or to one of the campus nurses in the medical rooms.

Accidents

A University accident report form must be completed to record details of any accident, however trivial it may appear and whether or not anyone is injured.

If you have an accident, or are involved in an incident, it is your responsibility to ensure that a form is completed. In the case of a severe injury, the form should be completed by your Programme Leader or Course Director (see page 11 for full list).

Forms are available in all departments.

If you see anything which you consider to be dangerous, you should report this to a member of staff.

20.4 Security of Personal Property

You are responsible for the safety/security of your personal property. All personal property (including motor vehicles) is brought onto University property entirely at owner’s risk. The University does not accept responsibility for any loss or damage to property howsoever caused.Any thefts of, or damage to, personal property should be reported immediately to the University Security Manager, telephone 0121 331 7696.

20.5 Your Health

As stated in section 14.1.1 above, medical services are available at City North Campus, Gosta Green and City South Campus. The University’s Mental Health Adviser and Student Services Counsellors offer a confidential support service to help you to manage any personal problems and difficulties (see section 14.1.4 above) and Disability Advisers are available to support students with disabilities.

No Smoking Policy

The University has an approved No Smoking Policy which dictates that all University buildings, except student bedrooms, are smoke free areas. The policy implements Government legislation which requires that all work premises that are enclosed or substantially enclosed are smoke free areas. Students who are suspected of persistently breaching the no smoking policy will be dealt with under the Student Disciplinary Procedure.

Covered smoking areas are provided on University campuses.

For more information contact: The University and Safety Administrator, Human Resources, Edge Building, City North campus, telephone 0121 331 5360, or your Faculty Office.

21. How to interrupt your studies

21.1 Interrupting your studies/withdrawing from the course

An interruption of studies is an approved leave of absence from all study for a defined period and may be taken for a number of reasons e.g. health, financial, academic or personal reasons. Your Faculty has to approve requests for interruptions of studies, so if you’re thinking about interrupting, you should talk to your Programme Leader/Course Director first. For advice on the financial implications of interrupting, have a chat with Student Services. If you decide to interrupt your studies you must complete a student interruption of studies form, and provide evidence to support your reasons for wanting to interrupt. Once you’ve completed this form and handed it in to your Programme Leader/Course Director or Faculty Office, they will let you know whether they’ve approved your request or not.

If you decide that you can no longer continue with your course, and would like to withdraw, we also think it would be a good idea to talk it through with your Programme Leader/Course Director first. If withdrawing turns out to be your best option, you must complete a withdrawal form and hand it into your Faculty Office or Programme Leader/Course Director straight away. If you are receiving financial support from Student Finance England, it is really important that you hand in the withdrawal form to us and let them know as soon as you’ve decided to withdraw as you may be liable for course fees if we have not been officially informed.

For further information and advice on interruption of study and withdrawal from your course: Contact your Faculty Office or the Student Services Department.

22. International Students – Requirements under the United Kingdom Border Agency (UKBA) Tier 4 Points Based System (PBS)

It is essential that you inform your Faculty immediately if:

You do not intend to enrol on your course or if you are not able to enrol on the appointed date;

You withdraw, interrupt or significantly change the circumstances of your study (for example, if you become part-time or you change the location of your study);

You are also required to:

report to a member of University staff each month in order to confirm your continued attendance at the University;

attend the University in accordance with the academic requirements of the University and the legal requirements of the UKBA.

Please note that the University is legally required to report to the UKBA the details of international students who:

fail to enrol on their course within the prescribed enrolment period;

miss 10 expected consecutive contacts with the University without the University’s permission;

withdraw, interrupt or significantly change the circumstances of their study, for example, if the length of the course becomes shorter or if the mode of study changes;

give the University cause to suspect that they may be breaking the conditions of their permission to stay. This includes students who attempt to enrol at the University using fraudulent documentation.

23. Change in Personal Details

If you change your name during your studies and would like your new name to be used on your University records and award certificates, you must make a formal request to your Faculty. You must make the request before you finish your course. No changes can be made to your student record after the final examination board for your course has met.

You must provide evidence of your change of name. Acceptable forms of evidence are:

Passport Marriage certificate Birth certificate (original birth certificate issued within 12 months of birth) Divorce decree absolute.

Please note that your student number will remain the same throughout your course, even if you change your name.

For further information contact: Your Faculty Office: (see page 10 above) or Academic Registry.

24. Key University Contacts

Telephone Email (if available)Academic RegistryReception (9am til 5pm Monday to Friday) 0121 331 5679Student Loans/Grants 0121 331 5679Award Certificates 0121 331 5387Awards Ceremony enquiries 0121 331 5387Accommodation Services 0121 331

5191/5192accommodation@bcu.ac.uk

Advice Centre – Students’ Union 0121 331 6801 union.advice-centre@bcu.ac.uk

Careers Service (see Student Services below for telephone numbers)

careers@bcu.ac.uk

Chaplaincy www.FAITH.bcu.ac.uk

Disability Services 0121 331 5588 disability@bcu.ac.uk

Health Centre – City North Campus 0121 331 7979

International Advice Service 0121 331 7774 International.advice@bcu.ac.uk

Academic Skills Centre 0121 331 5348/6552

asc@bcu.ac.uk

LibraryEnquiry Desk, Kenrick Library, City North Campus

0121 331 5289 or 6374

kenrick.library.enquiry.desk@bcu.ac.uk

Lending Services, Kenrick Library, City North Campus

0121 331 5282 LendingServices.KenrickLibrary@bcu.ac.uk

Lending Services 24 hour Renewals 0121 331 5278Voicemail service for students with disabilities 0121 331 6355Mary Seacole Library, City South Campus 0121 331 6012 mary.seacole@bcu.ac.uk

Birmingham Institute of Art and Design, Gosta Green

0121 331 5860 gosta.green.library@bcu.ac.uk

College of Art Library, Margaret Street 0121 331 5977 college.of.art.library@bcu.ac.uk

School of Jewellery Library, Vittoria Street 0121 331 6470 vittoria.street.library@bcu.ac.uk

Library, Bournville Centre for Visual Arts 0121 331 5756 bournville.library@bcu.ac.uk

Conservatoire Library 0121 331 5914 conservatoire.library@bcu.ac.uk

UCEEL (The Birmingham City University Digital Library)

0121 331 5286

Medical Room – Gosta Green 0121 331 5854 (Tuesday only)

Medical Room – City South Campus 0121 331 6090/6091 (Closed Thursdays)

Safety Officer 0121 331 5360

Security Manager 0121 331 7696

Student Finance 0121 331 6387 student.finance@bcu.ac.uk

Student Services City North Campus 0121 331 5588 student.services@bcu.ac.uk

Gosta Green 0121 331 5890City South Campus 0121 331 6112Cambrian Hall 0121 331 5932Millennium Point 0121 202 2900Extenuating Circumstances and Appeals against exam board decisions

0121 331 6250

Students’ Union 0121 331 6801 www.birminghamcitysu.com

25. Key Faculty Contacts

Telephone EmailPlease refer to page 10 above

26. Appendices

Appendix A - List of Documents available via the University’s website Appendix B – Guidance notes for staff on regulatory matters Appendix C – Standard Module Template Other possible appendices (if applicable to course):

o If applicable, regulatory matters that must be drawn to the attention of students e.g. exemptions from standard assessment regulations.

o Assessment Regulations – if course not governed by the standard regulations.o Module outlines.o Student Charter.

Appendix A

Documents Available on the University’s website

All of the documents listed below can be accessed via the University’s website www.bcu.ac.uk/.

Click on the ‘Student Info’ tab, and then on the left hand site of the screen click on ‘Academic Regulations and Policies’. This will take you to ‘SharePoint’ where the documentation is stored. You will be asked to enter your ID and Password. Please ensure you type in STUDENTS\ before adding in your id (as below):

Click on ‘Shared Documents’ on the left hand side of the screen. You will then be able to see the following documents and folders:

Foreword University Mission Statement Equal Opportunities Statement Learning, Teaching and Assessment Strategy Scope and Application of the Principles and RegulationsFOLDER: Part I: Principles and Regulations Principles governing the provision of programmes of study leading to awards of the university Awards of the university General regulations governing the design of programmes of study leading to awards of the university The admission of students The assessment of students Regulations on external examiners Regulations for the award of university’s degrees of master of philosophy and doctor of philosophy Regulations for the conferment of awards The validation, approval, annual monitoring and review of programmes of study leading to awards of

the university The Standard University Assessment Regulations FOLDER: Part II: Academic Policies and Procedures and Notes of Guidance Assessment policies and procedures Recruitment information Collaborative policies Academic Titles Codes of Practice on the conduct of examinations and invigilation Guidance notes for students on submitting claims for EC’s, and requesting coursework extensions and claims of error in the conduct of assessment processes.

FOLDER: Part III: Information Security Policy

Folder:Equal Opportunities and Race Equality PolicyRace Equality PolicyDocuments:Student Disciplinary ProcedureStudent Complaints Procedure

Appendix B

Guidance notes for faculties on further regulatory matters to be included in Student Course Handbooks

The Academic Regulations and Policies identify a number of matters which should be explained in the Handbook.

Examination boards and external examiners:

If the Faculty uses a tiered structure for its Examination Boards, whereby module results are considered before award decisions, this should be explained.

The role of the external examiner can be explained. If he or she has a reporting line to another body, for example a professional body, it might be helpful to explain to students how this works.

The Standard Assessment Regulations specify a number of matters which must be recorded in the Handbook:

If the course has been granted an exemption from the standard regulations the nature of the exemption and its rationale, e.g. professional body requirements, should be specified. Where a course has been permitted to use alternative regulations, for example, in relation to the determination of the classification of the award, the alternative regulations must be recorded in the Handbook. Exemptions and alternative regulations must be approved by the Senate or the Director of Academic Quality and Support on behalf of Senate before they are included in the Handbook.

The credit rating of each module must be specified.

Core, optional modules and any pre-requisite or co-requisite modules must be identified. The process for selecting optional modules should also be described.

Modules in which failure cannot be compensated must be identified.

If additional grading schemes, to supplement the information provided to students about their assessed work, are used the system should be described.

If the course includes negotiated modules the maximum number of negotiated modules which can be included and the procedures for approving the content of those modules should be defined

The Handbook should include details of the requirements for the dissertation/project and must specify the number of modules that comprise the dissertation/project

Where, in order to comply with the requirements of a professional or accrediting body, an aegrotat award is not available for a particular course of study this should be specified.

In relation to higher national courses on which common skills are assessed, the procedures and criteria for assessing competence in each common skill should be set out in the Handbook. The level of performance required to achieve a pass in each of the common skills should also be explained.

Appendix C

University Standard Module Template

This statement and the guidance given below in italic type should be removed before the template is issued to students

Faculty: School/Department:

Module Title:

Programme(s) on which the module is delivered:

Date of publication of template to students:

Module Code: Level (e.g. level 3, 4, 5, 6 or 7):

Credit value:

ECTS Credit Value1: The ECTS credit value will be 50% of the credit value under the university’s assessment regulations

Module Leader:

Module start date(s) during the current academic year:

Module finish date(s) during the current academic year:

Assessment weightings:

For SRS Team Use Only:

Created By: Date:

1 ECTS is the European Credit Transfer and Accumulation System which was developed to promote the international recognition of qualifications and student mobility within Europe.

Relationship with Programme Philosophy and AimsState how the module contributes to the delivery of the philosophy and aims of the programmes in which it is delivered

Indicative contentList the broad subject topics and/or skills students have the opportunity to learn through studying this module

Study mode / delivery method(s):Explanation of how the module will be delivered, including, where applicable, how the content of the module will be made available through different modes of delivery.

Intended Learning Outcomes and the means by which they are to be achieved and demonstrated.All learning outcomes must be assessed but one assessment may cover more than one learning outcome. The learning outcomes should reflect the aims of the module and its contribution to the programme, and should inform the assessment methods used for both formative and summative assessments. Learning outcomes should be designed to ensure that a range of knowledge and skills is developed and assessed. It is not advisable, however, to have overly complex or too detailed learning outcomes. The number of learning outcomes should also be limited (normally a module should have no more than four learning outcomes)

Learning Outcome Learning and Teaching Methods

Assessment and feedback

Identify below the nature and timing of the formative and summative assessment opportunities available to students studying the module. Where there is more than one summative assessment please explain the learning objectives that will be assessed by each item of assessment and specify the weighting of each assessment. Assessment criteria do not need to be shown here but must be included in the assessment brief.

Formative AssessmentFormative assessments are those interim assessment opportunities whereby students can gain an enhanced understanding of how well they are progressing with their learning; such opportunities may include some tests being offered for the purposes of generating some feedback. Any mark generated through formative assessment is for feedback purposes only and will not contribute to the overall module grade. Formative assessments also allow tutors to focus on the needs of the student group.

Summative AssessmentSummative assessments are used to make judgements about what students have learned from studying the module. Therefore, they contribute to the overall mark for the module and for progression or the award. Summative assessment may be taken partway through the module (when students have had the opportunity to complete the learning needed for that assessment) or at the end of the module. For each assessment it is important to identify which of the above learning outcomes are being assessed.Where a module has more than one summative assessment the weighting of each item of assessment should be specified below.

FeedbackIn relation to both summative and formative assessment, at what point(s) and in what form will feedback be available to students.

In addition to feedback associated with formative and summative assessments, what other opportunities will there be for students to receive feedback? (e.g. seminars, tutorials, online forums etc)

Related ModulesIf applicable, offer an explanation of how the module relates to learning in other modules – you should include details of any pre-requisites, co-requisites or excluded modules where they exist.

Where an assessment is shared between this and other modules, name those modules here.

Learning Resources(Refer to course resource list)

Include indicative reading and refer to any electronic resources with particular reference to any non-standard critical resources – i.e. those resources which are essential to the delivery of the module and which are not part of the University’s core provision - e.g. you may wish to identify specialised teaching space which is required to run the module.

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