UNIVERSITY OF DUNDEE ONE IT. Dr Jim McGeorge University Secretary

UNIVERSITY OF DUNDEEONE IT

Dr Jim McGeorgeUniversity Secretary

ONE UNIVERSITY1

2

3 ONE IT

ONE ADMINISTRATION

OUR GOAL

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3

We will become:

Scotland’s leading UniversityCelebrated internationally for:

the quality of our graduates and

the impact of our research

ENVIRONMENT

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3

Student expectations: devices, IT provision, WiFi everywhere

Staff expectations: new technologies and approaches provide an effective IT setting… … delivered efficiently

STRATEGY TO 2017

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3

This strategy: balances academically led innovation

with robust enterprise systems Requires review of:

working relationships, communications, coordination of resources/teams… …across the University

The efficient coordination of resources in those teams supporting information systems across the University.

‘One IT’ Defined

2

3AIM 2

AIM 1

AIM 3

AIM 4

Develop and maintain an excellent information environment which is responsive to new technologies and which is supported by a more coherent relationship between support functions

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Improve the use of and return from core systems, adding to them carefully with integrated reporting facilities and new functions

2

3AIM 2

AIM 1

AIM 3

AIM 4

For staff groups, define appropriate levels of information competences and ensure these are acquired, maintained and displayed

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3AIM 2

AIM 1

AIM 3

AIM 4

Maintain a rolling programme of investment in facilities and systems, supported by modernisation of management processes

2

3AIM 2

AIM 1

AIM 3

AIM 4

Valuing people

Workingtogether

IntegrityExcellence

Makinga

difference COREVALUES

Paul SaundersIT Director

UoD IT STRATEGY

UoD IT OPERATING PLAN

Single UoD IT organisation: sharing and managing talent, spending transparencyInvestment in core infrastructure: data centres, network, all computing areasSecurity awareness and ensuring the protection of our data.Improve our data quality & management informationTarget key opportunities to improve student and staff experience

UNIFYING IT

Higher consistent level of service to allCareer development opportunities for staffCentralise and standardise technologiesEliminate ‘Us vs Them’ thinkingEliminate waste and duplicationClarity on roles and responsibilitiesRemove single points of failureGain economies of scale

HOW DO WE BUILD OUR ONE IT

TEAM?

Infrastructure

WebDev

Email Systems

Business Systems

Desktop&

Dev 100% core

funded

CASE

CASS

CLSCMDN

SASS

UoD

WHO ISINCLUDED?

Deans

Directors

Secretaries Operating

Plans

StaffAway Days

Surveys

UoD

Restr

ucturin

g

Committee

Consultation

MOVE FROM SYSTEM TO

SERVICE

Having an engaged workforce

Supported by a leading industry structure

HOW?

Valuing people

Workingtogether

IntegrityExcellence

Makinga

difference COREVALUES

Attract, recruit, develop, retain and reward the highest calibre people - employer of choiceFair, supportive & stimulating culture & work environment - managing people sensitivelyFair and transparent career progression pathClear and firm probation and promotion criteriaProfessional and leadership developmentSuccession planning

UoD PEOPLE AIMS

SFIA - Skills Framework for the Information Age

HERA - Higher Education Role Analysis

ROLE CLARITY

A practical tool for managers of IT in any sector

Emphasis on skills, not technologies or products

Enough detail to be useful: can be summarised

Reflects informed thinking in the IT industry

Informs an organisation’s grading system

Job evaluation scheme used at the University of DundeeThe recognised job evaluation scheme for HEIsApplied to all HE rolesSystematic method of comparing jobsUnderpins the objective of equal pay for work of equal value

HERA (Higher Education Role Analysis)

Derived from Industry best practice Plan/Build/Run and ITILv3

Business Partners to strategically align IT

Geographic service zones associated with estate/users

OUR NEW STRUCTURE

Jonathan Monk Deputy Director

Mark Lloyd Assistant Director

Julie ChristieAssistant Director

ITIL Service Lifecycle…Informing Our Roles

IT Director

Assistant Director (Business Services)

Deputy Director (Infrastructure & Research

Computing)Assistant Director

(End User Services) Director’s Office

IT Management Team

Deputy Director (Infrastructure &

Research Computing)

Workspace Product Group Manager

Unified Communications Product Engineer

University Windows &Windows Mobile Product Engineer

University OSX/iOS/Android Product Engineer

Identify & Directories Product Engineer

Service Desk and Monitoring Product EngineerTeaching Spaces Product Engineer

Infrastructure & Research Computing

Product Group Manager

High Performance Computing Product Engineer

Storage & Backup Product Engineer

Web and Database Systems Product Engineer

Network and Data Centre Product Group

Manager

Network Product Engineer

Virtual Infrastructure Product EngineerCore Services Product Engineer

Equipment Rooms Product Engineer

Operations Technicians

Infrastructure & Research Computing

Product Group Managers• Define standard products/services, along with associated

service model and unit costs• Manage end-to-end cost and performance of productsProduct Engineers• Design and document Products/Services• Provide engineering support for incidents & problems

related to products

ROLES

Assistant Director (End User Services)

Deputy Director (Infrastructure &

Research Computing)

Technical Service Transition ManagerSenior

Transition

Special

ists

Transition

Specialists

Externally

Funded &

Embedded Staff

Service Trainin

g Officer

Accessibility & Usabili

ty Officer

Comms Officer

Infrastructure & Research ComputingTransition Team

Transition Team• Match application requirements to standard

infrastructure products• Use stand-alone “build” factories across

technology domains• Incorporates grant funded & embedded staff• Creates Training & Communications

ROLES

Mark LloydAssistant Director

Organized around support for end-to-end business

processes

Based on ‘cloud’ model

Focused on business transformational activities

Business Services Delivery

Assistant Director (Business Services)

Service Delivery Manager

(Student Systems)

Business AnalystsBusiness Application

Specialists

Service Delivery Manager (Research

Admin Systems)

Business AnalystsBusiness Application

Specialists

Service Delivery Manager (People Admin Systems)

Business Analysts

Service Delivery Manager

(Finance Systems)

Business Analysts

Service Delivery Manager (Change

Management)

Change Coordinator

Business Services Team

Julie ChristieAssistant Director

Single face of IT - continuous service improvement

Delivering all IT services for end users consistently

Teams deployed to support changing priorities

Strategically supported by Business Partners

Four geographic zones, close to end users

SERVICE OPERATIONS

SUPPORT ZONES

Ninewells

Kirkcaldy

City West Zone

City Central Zone

City East Zone

Assistant Director (End User Services)

Service Delivery Manager

(City West Zone)

Senior Service Delivery Officers

Service Delivery Officers

Service Delivery Technicians/ Assistants

Service Delivery Manager

(City Central Zone)

Senior Service Delivery Officers

Service Delivery Officers

Service Delivery Technicians/ Assistants

Service Delivery Manager

(City East Zone)

Senior Service Delivery Officers

Service Delivery Officers

Service Delivery Technicians/ Assistants

Service Delivery Manager

(Ninewells/ Kirkcaldy Zone)

Senior Service Delivery Officers

Service Delivery Officers

Service Delivery Technicians/ Assistants

Service Delivery Manager

(Web Development)

Senior Service Delivery Officers

Service Delivery Officers

Service Delivery Technicians/ Assistants

End User ServicesOperations Team

Paul SaundersIT Director

IT Director

Compliance & Continuity Manager

Security & Risk Management Officer

Disaster Recovery & Business Continuity Officer

Administrator

Receptionist

CMDN Business Partner

CASS Business Partner

CASE Business PartnerCLS Business Partner

Commercial Manager

Procurement Officer

Procurement Assistants

Directors Office

Gillian Jones HR Officer

Collective Consultation with Unions throughout the review

Collective ConsultationNew job descriptions have been developed and are now being graded

Roles

Individual Consultations

Individual ConsultationsCommunication on whether, or not, the Review is anticipated to affect their role

In Scope Staff

Determine transition plan for each role / individual

TransitionDevelopment of the proposed processes to select for the new roles

Selection

NEXT STEPS

Q & A