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Unify Your Teams
Agenda
• Introduction• BT INS• Market Drivers for Unified Communications• Unified Communications Delivers• Unified Communications in Action• Roadmap to the Solution• Next Steps
2
BT profile
• More than 30,000 people based in 50 countries delivering services in over 170 countries
• Over 10,000 customers - including 20 of the Top 50 Fortune 500
• Recent acquisitions add to BT’s capabilities: International Network Services (INS), Counterpane, Radianz, Infonet, i2i Enterprise
• Solutions in Convergence, Security, Mobility, Collaboration, Next Generation Contact Centre and IT Transformation
• Presence in Americas since 1988. Currently 4000 professionals– $1.2B revenue from US corporations with 50% Revenue growth in the Americas
reported year-end 31 March 2006.
– Network Operations and Customer Service Centers in Atlanta GA, Boston MA, Los Angeles CA,Princeton NJ, Oakdale MN and Nutley NJ
A global leader in the digital networked economy
87% of workers work outside their headquarters building
Globalization
Increased Mobility
78% of CEOs say their companies are going global to find new customers
Changing WorkforceTalent shortages, ageism, and culture clash among them will force employers to rethink
acquiring and managing talent.
CXO Impact24% Global region companies expecting senior
management would receive significant benefits form UC
Sources: Aberdeen Group, BCR, Forrester, Gartner, Sage Research , Intellicom & MSFT
Communications In Today’s WorkplaceEnvironment: Chaotic, Cost-conscious, fragmented, and demanding
Tag!~60% of enterprise phone calls go to voicemail,
driving additional phone calls, emails, IM, etc…..
Process Inefficiencies93% organizations missed deadlines
resulting in loss revenue to competitors
Customer Facing Impact43% of Global region firms expect biggest impact on sales & cust. service personnel
Communication ChaosAverage information worker gets >50
messages/day in up to 7 different places
What is Microsoft’s Vision For Unified CommunicationsIncreased productivity through communications convergence
InstantMessagin
g
Application
Integration
Team Workspac
es
Identity Identity & Presence& Presence Across
Networks
Across
Devices
E-MailCalendaring
Conferencing
VoIP
Served
Users Under Serve
dUsers
Un-Serve
dUsers
Examples of UC&C In Action
Cross-Cross-firewall firewall workspaces workspaces to share to share information information with with customerscustomersMobile Mobile access to access to workspaces workspaces and and corporate corporate datadata
Portal w/ Portal w/ Wiki’s, Blogs Wiki’s, Blogs to capture to capture and share and share ideasideas
Search for Search for knowledge knowledge expertsexperts
Version Version control of control of whitepapers, whitepapers,
publicationspublications
Workflow Workflow and forms to and forms to standardize standardize deal flow deal flow cyclecycle
Multi-modal Multi-modal communiquécommuniqués via s via common common user user experience experience Back / MiddleBack / Middle
OfficeOffice
ClientClientservice/supportservice/support
ResearchResearch
Bid ProcessBid Process
Customer Customer AcquisitionAcquisition
TransactionTransactionProcessingProcessing
Rich Rich collaborations collaborations tools across tools across the the enterprise enterprise
Line of Line of Business Business Application Application integrationintegration
ComplianceCompliance
Maturity Model for Supporting UCCBusiness Productivity Infrastructure Optimization
Business Productivity Infrastructure
Basic Advanced Rationalized Dynamic• Cost Center • Efficient
Cost Center• Business Enabler
• Strategic Asset
8
The Business Issues: Collaboration
Collaboration within the enterprise
Speeds innovations, makes best use of (expensive) human resources
Collaboration outside the enterprise
Support dynamic supply chains, effective customer engagement
Collaboration between systems
Essential to enable collaboration inside and outside the business
People
Systems
Organizations
UCC Journey
Infrastructure
Real-Time Communications
Unified Messaging
Telephony Integration
Security and Management
LOB Integration
UCCSolutionAssessment
Unified Communications and Collaboration is determined by careful assessment of your business; delivered in a phased approach to maximize your assets.
It is a customized solution based on your existing infrastructure and your unique business goals.
People
Systems
Organizations
Tangible Benefits of UCC
11
• Saves an average of __ minutes per employee, per day
• Enables staff to reach one another on the first try
Presence Enabled Workforce
• Mobile workers save __ minutes per day with greater communications convenience
• Productivity gains of ___ days per year
Productivity / Business Continuity
• Employee save __ minutes per day from more efficient message management
• Mobile workers save ___ minutes per day
Unified Messaging
• ___% reduction in conferencing expenses (by making integrated conferencing capabilities available in-house and on-network)
• Average saving of $____ per month in travel costs
Web Conferencing
UCC in ActionProblem:
An automotive engineer is working on abrake system for a prototype vehicle.
Solution:
UCC enables the engineer to collaborate withthe lead engineer from the vendor of the outsourced part. Result:
The solution to the issue is identified and put inmotion immediately.
Benefit:
The automotive company reduces costs that resultfrom product development delays.
DEMONSTRATIONBT INS Unified Communications and Collaboration
13
UC Market Opportunity – 2010
Massive move from TDM to IPMassive move from TDM to IP
Approaching e-mail Approaching e-mail penetration and criticalitypenetration and criticality
Mobile workers demand productivityMobile workers demand productivity
E-mail is mission criticalE-mail is mission critical
On-premise conferencing compellingOn-premise conferencing compellingUM
$750 $750
VoiceVoice$21,700 $21,700
MessagingMessaging
$14,300 $14,300
EIM $830 $830
ConferencingConferencing
$7,800 $7,800
Total Available Market Total Available Market $45.4B$45.4B
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