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The unified world. A new way to work.
The goals of our products, solutions and services are to pull together and manage the daily flow of communications into rich and meaningful conversations…
Title slide (with photo) Arial Regular 66 points, whiteSubtitle goes here Arial Regular 21 points, white
Date goes here Arial Regular 21 points, white2014
Unify in BulgariaUnify Service Centre EOOD
History in Sofia
8Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
2006 SEN Technical Center/Remote Support was established2010 Team of 160 technicians supporting global customers2011 CEE HQ moved to Sofia2012 Full product portfolio support out of Sofia 2013 From SEN to Unify ( October 15)2014 Team of 200 Unify employees2014 New financial SSC starting2014 Open new site in Sofia2015 SSC development (200+)2015 Plovdiv team go-live (January)
Expand in Plovdiv- benefits
10Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
Challenging labor market in Sofia
Good potential for IT, BPO and language growth in Plovdiv
Second biggest outsourcing destination
One hour drive from Sofia- the best location for a daughter site
Cost effective through Service Excellence
Contingency
Unify in Plovdiv
11Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
Go-live January 2015- SD team
Partnership with Bulpros- well established in Plovdiv
Development50+ employeesEnlarge the support scope
Heavy investment in technical trainings
Contingency- recovery site
Unify- place to be for:
12Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
German speakers
IT knowledge
Accounting experience
Financial background
14Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
Global service, 24/7 support
5,000+ service experts
40 million users
2,000+ service delivery and integration accreditations from Cisco, Microsoft, IBM, Avaya, Nortel and HP
15Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
Global service, 24/7 support
The assurance of single point of contact.
Turnkey communications and network assessment, design, implementation, integration and upgrades.
• Professional Services
• Customized Service Solutions
• Advanced Performance Management
• Managed Services
• Proactive Support
• Consulting
• Design and Integration
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