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Ariba's Commerce Cloud TransformationGreg Spray – SVP, Solutions Management
© 2011 Ariba, Inc. All rights reserved.
Welcome to the Ariba User Track!
• How to optimize your adoption and usage• Best practices across all our solutions• Ask the experts• What is coming next in our solutions
Spend Visibility, Contracts, Supplier Information Management Network and Financial Solutions Procurement Solutions Discovery
• And for our CD customers, we will focus on 9R1 best practices, upgrade successes and a special presentation from
our new General Manager of the CD business
© 2011 Ariba, Inc. All rights reserved. 2
[Greg Intro 2]
© 2011 Ariba, Inc. All rights reserved. 3
1999 ORMS User Group – San Jose, CA
Our Scope is Broad
© 2010 Ariba, Inc. All rights reserved. 4
Our Focus Is On Innovation• Commerce innovation
Wherever business transacts…
• Business process innovation Wherever processes run…
• Technology innovation Wherever our customers are…
• Adoption innovation Ease of use on demand or on-
premise (“consumer-ization”)
• Strategic innovation Alignment of roadmaps to
facilitate continuous improvement, predictability, and stability
2 3
Ariba Commerce Cloud
1
ERP Layer
SaaS Solutions
Ariba CD Solution)
ERP Layer ERP Layer
Pittsburgh~275
Sunnyvale~215
Prague~75
Bangalore~350
Netherlands
UK
Ireland
Japan
Delhi
Melbourne
Brazil
Mexico
Detroit
Chicago
Germany
France
Sydney
Atlanta~35
North America: +550 Europe: +90
India: +350
We are a function of Ariba Operations
© 2011 Ariba, Inc. All rights reserved. 5
Ariba Operations Overview
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Ideate
Create
Deliver
Support
Adopt
Determine Solution Capabilities / Content
Develop and Build
Deploy, Install, and Enable
Update, Maintain, and Support
Further Enable, Drive Use, Ensure Success
Core Value Chain
What we specifically do…
Strategy and Planning• Company and solutions vision and strategy• Business plan development • M&A support and business development• Delivery partner development
© 2011 Ariba, Inc. All rights reserved. 7
Solution Innovation and Planning• Determine market and customer needs • Roadmap for strategic investments and
enhancements• Feature requirements and validation
Solution Operations• Communications and training• Status reporting• Solution Readiness• Delivery partner management
Who we are…
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PMOPMO
Procurement,Finance, Network
Connectivity
Procurement,Finance, Network
Connectivity
Cloud/CommunitySolutions
Cloud/CommunitySolutions
Sourcingand Contract
Solutions
Sourcingand Contract
Solutions
DiscoverySolutionsDiscoverySolutions
StrategyDevelopment
StrategyDevelopment
RobMihalko
RobMihalko
SteveMarkleSteveMarkle
ChrisHaydonChris
HaydonJoeFoxJoeFox
KristenReynoldsKristen
ReynoldsJason BrownJason Brown
UC
Ariba's Commerce Cloud TransformationKent Parker – Chief Operations Officer
© 2011 Ariba, Inc. All rights reserved.
Kent Parker – Ariba COO
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Mid-80’sthrough
Mid-90’s
Late 90’s
2000
Today
Early 80’s
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Insert Video
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Think Differently
ComputingPower
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1987Everex HD(20 megabytes)
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1987Everex HD(20 megabytes)
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memory stick(4 gigabytes)
1987
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2011
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1987
Did you know?
• Unlimited data backup now costs less than $55 per year.
• Mobile and social computing are the fastest growing technologies in history.
• Cloud computing services now provide anyone a pay-by-the-drink model for high-end servers.
• Using cloud services is now the norm for business.
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Think Differently
BusinessStrategy
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Microsoft tech/software USA
GE conglomerate USA
NTT telecomm Japan
Cisco tech/hardware USA
Walmart retail USA
Intel tech/hardware USA
Nippon T&T telecomm Japan
ExxonMobil oil & gas USA
Lucent telecomm USA
DuetscheTelecomm telecomm Germany
2000
World’s Largest Companies – by Market Cap Value
© 2011 Ariba, Inc. All rights reserved. 23
Microsoft tech/software USA
GE conglomerate USA
NTT telecomm Japan
Cisco tech/hardware USA
Walmart retail USA
Intel tech/hardware USA
Nippon T&T telecomm Japan
ExxonMobil oil & gas USA
Lucent telecomm USA
DuetscheTelecomm telecomm Germany
2000ExxonMobil oil & gas USA
PetroChina oil & gas China
Apple tech/hardware USA
BHP Billiton mining UK/Aus
Microsoft tech/software USA
Industrial Bank of China finance China
Petrobras oil & gas Brazil
China ConstBank finance China
Royal DutchShell oil & gas UK
Nestle conglomerate Swiss
Q4 2010
World’s Largest Companies – by Market Cap Value
World’s Largest Companies – by Market Cap Value
window into the cloud
© 2011 Ariba, Inc. All rights reserved. 24
Q4 2010ExxonMobil oil & gas USA
PetroChina oil & gas China
Apple tech/hardware USA
BHP Billiton mining UK/Aus
Microsoft tech/software USA
Industrial Bank of China finance China
Petrobras oil & gas Brazil
China ConstBank finance China
Royal DutchShell oil & gas UK
Nestle conglomerate Swiss
Processesand Content
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More customers drop cable TV;is internet or cost to blame?
“TV subscribers are ditching their cablecompanies at an ever faster rate the past
few months, and many aren’t signing up witha satellite or phone competitor…”
USA Today, November 2010
© 2011 Ariba, Inc. All rights reserved. 28
Google Exec: In 5 to 8 Years,Everyone will have an IPTV
“ (Google) believes it’s (Google TV) going to be their next big multi-billion dollar business…”
Fuse Online, November 2010
© 2011 Ariba, Inc. All rights reserved. 29
“Our lives, businesses, and societyare in the process of
wholesale reconfiguration in the way we perceive and
apply technology…”
Ray Ozzie,Retiring MicrosoftChief Architect,October 2010
© 2011 Ariba, Inc. All rights reserved. 30
Think Differently
how will our world “function”10 years from now?
© 2011 Ariba, Inc. All rights reserved. 31
40 years from now?
Future ShockAlvin Toffler, 1970
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Instant Celebrity Status
Environment Disaster;Large-Scale Pollution
Cloning
News Travels aroundthe globe Instantly
Home-schooling
Social Meltdowns
Personal Computing
Some Interesting Questions
for 2020 and beyond…
and some thought-provoking hypothetical answers
© 2011 Ariba, Inc. All rights reserved. 33
Future Shock 2The Next 40 Years
What will the daily commute be like?
© 2011 Ariba, Inc. All rights reserved. 34
No Commute, because no building to go to…
What will a typical company’s organization structure look like?
© 2011 Ariba, Inc. All rights reserved. 35
What org structure?Companies become confederations of “guilds”…
How will Design and Innovation be led in companies?
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Consumers and Participants are the designers…
Will data and information be the new “power factor”?
© 2011 Ariba, Inc. All rights reserved. 37
Data and Information become commoditized…
What markets will be the most relevant for business?
Communities, not “markets”, will drive business management and success…
© 2011 Ariba, Inc. All rights reserved. 38
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Think Differently
Business Processes
how will it work?
… in the next few years?
… by 2020?
… beyond?© 2011 Ariba, Inc. All rights reserved. 40
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Be the world’s business commerce network
Past
Software Customers (i.e., Buyers)
Future-State
Commerce Cloud Participants (Buyers, Sellers, Contributors)
© 2011 Ariba, Inc. All rights reserved. 44
Customers
Past
Customers install & use our software(no news = good news)
Future-State
Participants realize “easy” non-disruptive valuable commerce(entrenches deeply, expands continually)
© 2011 Ariba, Inc. All rights reserved. 45
Customers
Success
Success
Past
“What Features &
Functions do we need to
add to our Software?”
Future-State
“What Commerce
Capabilities do we need to
add for our Community?”
© 2011 Ariba, Inc. All rights reserved. 46
Customers
Innovation
Success
Past
“How about buying some services with
your software?”
Future-State
Ariba’s Commerce Cloud includes assistance and support needed for success(and is easily “self-enabled” and “self-adopted”)
© 2011 Ariba, Inc. All rights reserved. 47
Customers
Innovation
Services
Success
Past
Service or Enhancement Request = “ticket” that needs to be evaluated for “closure”
Future-State
More continuous, holistic relationship with Cloud Participants
© 2011 Ariba, Inc. All rights reserved. 48
Customers
Innovation
Services
Support
Success
Past
Reactive, systems SLA management of software and network performance and availability
Future-State
Proactive, end-to-end process monitoring and management of the entire Commerce Cloud “Ecosystem”
© 2011 Ariba, Inc. All rights reserved. 49
Customers
Innovation
Services
Support
Hosting
Challenges: Today
© 2011 Ariba, Inc. All rights reserved. 50
Access to Technology and Connectivity
Software and Network Features and Functions
Assisted, Managed, Enabled, “On-Board”
System Availability, Stability, Performance
Commerce Community as “Open Society”
Business Commerce Process, Community
Easy, Intuitive, Self-Actualized, “Organic”
Commerce Flowing,Business is “Working”
and Tomorrow
Ariba Operations 2011 Strategic Plan:Key Imperatives for Success
© 2011 Ariba, Inc. All rights reserved. 51
Adoption & Satisfaction
Adoption & SatisfactionInnovationInnovationGrowthGrowth
© 2011 Ariba, Inc. All rights reserved. 52
Think Differently
… about Ariba
… about Solutions
…. about this Event
Questions
© 2011 Ariba, Inc. All rights reserved. 53
“Safe Harbor” and Confidential Information Statement
This information reflects the status of Ariba solution planning as of January 2011. All such information is the Confidential Information of Ariba (per the contract between our companies), and must not be further disclosed, as stated in the confidentiality clause of that contract. This presentation contains only intended guidance and is not binding upon Ariba to any particular course of business, product strategy, and/or development. Its content is subject to change without notice. Ariba assumes no responsibility for errors or omissions in this document. Ariba shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials.
© 2011 Ariba, Inc. All rights reserved. 54
UC
Ariba's Commerce Cloud TransformationGreg Spray – SVP, Solutions Management
© 2011 Ariba, Inc. All rights reserved.
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